UK Customers

[grovep]

Hi I am new to this forum. I ordered my MME via Arval lease company back in March this year. Actually it is a company car rather than personally owned. I chased up in May and I was asked by TrustFord to confirm the spec. That got me concerned that they had not ordered the vehicle. I have subsequently chased several times and delivery has gone back from August to November now. I finally have been given the VIN and putting that in to whereismymme.com I am informed that it is built and at gate release stage. So presumably it still has a fair way to travel and stages to pass through. What is the overall lead time that people are experiencing? Do you think it will arrive before Nov?

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[mustangguy64]

Have I worn the tracker out!!! The time bits have vanished!
VMACS Status Description: COMPOUND IN
VMACS Status Code: 711
VMACS Status Since: 2021-08-10 19:06:00.0
GOB Status Description: InTransit
GOB Status Code: VITR
GOB Status Since: 2021-08-04 13:23:20.0
Vehicle last started on (tappsDateTime):
Vehicle Date Time (vehicleDateTime):

is it just missing or is it significant, is it getting ready to get on the boat

I ordered mine on 26th June and like you mine was already in Antwerp. At one point my times disappeared but soon reappeared as it progressed further. Mine arrived at the dealer's on 9th August, for me 'where is my mme' worked perfectly.

 

[maskedav]

So today is the day, been following this forum since Jan !!! when ordered via company car. Thanks to everyone for tips, snags, ideas and being 1 place on the web that everyone just wants to help everyone and not be a dick!!

Happy driving all

 

[Mustang78]

Glad it went well! Yes, max charge you can get from the AC connections is 11kW, as you found (that's limited by the Mach E). The rapid chargers don't always seem to max out at their advertised speeds (charger's fault rather than the car's), so that's probably why you only got 35kW speeds. It's probably a limit caused by the charger's power supply. I have a similar BP unit near me, and the DC connectors only give out 11kW at the moment!

This is also down to the charging curve. The more full the batteries, the slower they charge. So you will get a quicker DC charge going from 0-40% than 40-80%. There‘s a few videos on YouTube that explain this better than I could if you search for EV charging curve

 

[Andeh]

How did you manage to remove them? Mine seem very wedged in and am not keen on sticking my fingers into the springs if they’re not sitting properly. Got a 250 mile journey home tomorrow so could do with removing them asap

I jacked the car up to remove the weight off the spring then pulled them out by hand.

 

[Msb76]

Evening All

I'm generally a lurker on forums, but you all seem like a nice bunch, so I might have to get involved here.

I've only just ordered, but it's a car that's already built and at a dealer, so I'll have it in three weeks.... getting excited now!

Just trying to get sorted before it arrives with an Ohme charger, octopus go, charge port door doobrey and all that kind of stuff.

I'm struggling to find the/a boot liner though if anyone can help there, please.

Infrinite blue AWD ER, by the way.

Cheers

Mike

 

[Tony.T]

Evening All

I'm generally a lurker on forums, but you all seem like a nice bunch, so I might have to get involved here.

I've only just ordered, but it's a car that's already built and at a dealer, so I'll have it in three weeks.... getting excited now!

Just trying to get sorted before it arrives with an Ohme charger, octopus go, charge port door doobrey and all that kind of stuff.

I'm struggling to find the/a boot liner though if anyone can help there, please.

Infrinite blue AWD ER, by the way.

Cheers

Mike

Have you ordered the boot liner from your dealer? My MME will be along much the same time and I'm going to pay the dealer a vsit very soon to agree trade in and order accessories.
From what I've seen the Ford boot liner is excellent and If I have to wait then so be it- the dog will just have to run behind the car (just joking)

 

[davkd]

Just to close Friday, and for information, I received an email from Ford today relating to all my outstanding issues.

The responses from Ford are in brackets (F), some positive, some very positive and some usual BS.

It is a long piece:

1. Ambient Lighting - This was certainly an issue that has affected me and I was disappointed that this is not a feature of my car. Ford's have admitted to this being missold and, as this is not something that can be fitted retrospectively(?) an offer of compensation would be fair?

(F) - Unfortunately the ambient lighting cannot be retrospectively fitted to the RWD specification. It is only available on AWD specification and above.
We’re sorry for the disappointment that this has caused you. We’re awaiting a response from our colleagues on this.

2. Mustang branded key fob - As I understand it Ford are looking into this and customers will receive new fobs when they are available?

(F) - Our security team are working on a solution that will equip the Mustang-branded key fob with the motion-sensing technology that Thatcham stipulate within their standards.
More details will follow via both dealer and customer communications later in the year. The principle priority for us in the near-term remains making sure we’re fulfilling all of the orders for our long-standing customers.

3. Phone As A Key - As (2) above but this might be incorporated into a future OTA?

(F) - This is also being investigated with our security team and we’ll be able to confirm in due course whether the technology can be offered via a future Over-The-Air update.

4. Walk Away Lock - Same as 2 & 3 above?
The walk-away locking feature should be enabled on your vehicle. If you step away from the car with the key fob, you should see that the vehicle locks itself.

(F) - Walk Away Lock will lock all the doors when all of the following are met:
The vehicle is off
All doors are closed and unlocked
A door has been opened and closed without a lock or unlock occurring after all doors have been closed
Key Fob is not inside the vehicle.
Key Fob is not within 1m of the car (from front door handles or the tailgate).

5. Electronic Opening 'Frunk' - This was promised in the manual and I understand could be a future update?

(F) - More information will follow in due course about the exciting content and features that will be incorporated into our Over-The-Air software updates.
For safety reasons, the electronic front trunk opening is not available at launch and requires a manual release via the latch on the passenger side of the car.
We’re expecting several major updates to be deployed over the course of the next 12 months which we’re confident are going to enhance your experience with the car. The electronic release of the front trunk, without the need to use the internal handle, is one of the features we’re expecting to see included.

6. Ford Pass App - Still very 'glitchy' and temperamental, however, I understand this is being worked on for a future update?

(F) - We’ve received similar feedback from other customers and have fed this back to our Connectivity team.
There are regular software updates for the FordPass app delivered via the respective app store and we would encourage you to keep your app regularly up-to-date with the latest version.

7. 'Out of Stock' Accessories - Rubber Floor Mats, Front & Rear, Part No: 2526939 and Load Compartment Reversible Mat, Part No: 2482274. These are still 'Out of Stock'. Could you advise when they will be in stock?

(F) - There is an error on the Ford Accessories website that the team is trying to fix for Mustang Mach-E accessories, where they are showing as sold out.
If you haven’t already, we would recommend that you place an order for these accessories via your Ford Dealer. We’ve reached out to our Accessories team to make sure there is stock available/arriving in our Parts Distribution Centre in Daventry.

8. Hard Copy Owner's Manual - I've requested this previously as, following a screen 'black out' in my car, I feel it is dangerous to not have a hard copy to refer to.

(F) - We are not able to supply a hard copy of the owner’s manual – moving forwards our owner’s manual is principally integrated into the vehicle’s SYNC system.
The manual can also be accessed via your mobile device – both within the FordPass app via the Glove Box section in the Vehicle tab, or via a web browser using the following link.

We have seen some instances of UK customers experiencing their SYNC 4A screen turning black while in use. If this occurs, we recommend – when it is safe to do so – to push the Volume Down and Skip Track buttons on the steering wheel to reset the SYNC 4A system. This should resolve the issue but we would recommend that, in the event you see this occurring regularly on your car, you share the details with your Ford dealer to investigate further.

9. Automatic Tailgate Issue - I can get it to open every time I use it but have only ever got it to close once in all the time I've had the car.

(F) - The Power Liftgate is offered with the Tech Pack that comes as standard on the RWD and AWD Extended Range cars so it should be equipped on your car.
You should be able to open the tailgate via the key fob or by manually pushing the button on the liftgate.
It can also be actioned within the SYNC 4A system via the Vehicle settings, specifically the Access tab. The vehicle does need to be in Park on the gear selector for this to work.
It’s important to ensure there is sufficient space and no obstacles for the liftgate to successfully close automatically.
This is the first instance we’ve seen of a customer experiencing this issue. We would recommend you connect with your dealer if you continue to see issues with this feature so they can review and diagnose any potential fault.

 

[Alex_whietehad]

Met my first Mach e at the m6 moto rugby chargers today! Happened to be the same colour as well. Side note - the charging here is really superb! (12 or so rapid chargers)
Definitely a great place to stop if you’re travelling up or down the country.

(Also saw my first Ioniq 5 parked up! Ev spotting is a good way to pass the time at busy chargers ?)

 

[davkd]

Evening All

I'm generally a lurker on forums, but you all seem like a nice bunch, so I might have to get involved here.

I've only just ordered, but it's a car that's already built and at a dealer, so I'll have it in three weeks.... getting excited now!

Just trying to get sorted before it arrives with an Ohme charger, octopus go, charge port door doobrey and all that kind of stuff.

I'm struggling to find the/a boot liner though if anyone can help there, please.

Infrinite blue AWD ER, by the way.

Cheers

Mike

Hi Mike,

Good to have you onboard.

Here is a link to all the Mach E accessories but, as you will see, most are out of stock.

https://shop.ford.co.uk/search?q=Mach e

Advice from Ford is to note the part number of what you want and place an order with your local dealer.

Hope this helps.

 

[Alex_whietehad]

Just to close Friday, and for information, I received an email from Ford today relating to all my outstanding issues.

The responses from Ford are in brackets (F), some positive, some very positive and some usual BS.

It is a long piece:

1. Ambient Lighting - This was certainly an issue that has affected me and I was disappointed that this is not a feature of my car. Ford's have admitted to this being missold and, as this is not something that can be fitted retrospectively(?) an offer of compensation would be fair?

(F) - Unfortunately the ambient lighting cannot be retrospectively fitted to the RWD specification. It is only available on AWD specification and above.
We’re sorry for the disappointment that this has caused you. We’re awaiting a response from our colleagues on this.

2. Mustang branded key fob - As I understand it Ford are looking into this and customers will receive new fobs when they are available?

(F) - Our security team are working on a solution that will equip the Mustang-branded key fob with the motion-sensing technology that Thatcham stipulate within their standards.
More details will follow via both dealer and customer communications later in the year. The principle priority for us in the near-term remains making sure we’re fulfilling all of the orders for our long-standing customers.

3. Phone As A Key - As (2) above but this might be incorporated into a future OTA?

(F) - This is also being investigated with our security team and we’ll be able to confirm in due course whether the technology can be offered via a future Over-The-Air update.

4. Walk Away Lock - Same as 2 & 3 above?
The walk-away locking feature should be enabled on your vehicle. If you step away from the car with the key fob, you should see that the vehicle locks itself.

(F) - Walk Away Lock will lock all the doors when all of the following are met:
The vehicle is off
All doors are closed and unlocked
A door has been opened and closed without a lock or unlock occurring after all doors have been closed
Key Fob is not inside the vehicle.
Key Fob is not within 1m of the car (from front door handles or the tailgate).

5. Electronic Opening 'Frunk' - This was promised in the manual and I understand could be a future update?

(F) - More information will follow in due course about the exciting content and features that will be incorporated into our Over-The-Air software updates.
For safety reasons, the electronic front trunk opening is not available at launch and requires a manual release via the latch on the passenger side of the car.
We’re expecting several major updates to be deployed over the course of the next 12 months which we’re confident are going to enhance your experience with the car. The electronic release of the front trunk, without the need to use the internal handle, is one of the features we’re expecting to see included.

6. Ford Pass App - Still very 'glitchy' and temperamental, however, I understand this is being worked on for a future update?

(F) - We’ve received similar feedback from other customers and have fed this back to our Connectivity team.
There are regular software updates for the FordPass app delivered via the respective app store and we would encourage you to keep your app regularly up-to-date with the latest version.

7. 'Out of Stock' Accessories - Rubber Floor Mats, Front & Rear, Part No: 2526939 and Load Compartment Reversible Mat, Part No: 2482274. These are still 'Out of Stock'. Could you advise when they will be in stock?

(F) - There is an error on the Ford Accessories website that the team is trying to fix for Mustang Mach-E accessories, where they are showing as sold out.
If you haven’t already, we would recommend that you place an order for these accessories via your Ford Dealer. We’ve reached out to our Accessories team to make sure there is stock available/arriving in our Parts Distribution Centre in Daventry.

8. Hard Copy Owner's Manual - I've requested this previously as, following a screen 'black out' in my car, I feel it is dangerous to not have a hard copy to refer to.

(F) - We are not able to supply a hard copy of the owner’s manual – moving forwards our owner’s manual is principally integrated into the vehicle’s SYNC system.
The manual can also be accessed via your mobile device – both within the FordPass app via the Glove Box section in the Vehicle tab, or via a web browser using the following link.

We have seen some instances of UK customers experiencing their SYNC 4A screen turning black while in use. If this occurs, we recommend – when it is safe to do so – to push the Volume Down and Skip Track buttons on the steering wheel to reset the SYNC 4A system. This should resolve the issue but we would recommend that, in the event you see this occurring regularly on your car, you share the details with your Ford dealer to investigate further.

9. Automatic Tailgate Issue - I can get it to open every time I use it but have only ever got it to close once in all the time I've had the car.

(F) - The Power Liftgate is offered with the Tech Pack that comes as standard on the RWD and AWD Extended Range cars so it should be equipped on your car.
You should be able to open the tailgate via the key fob or by manually pushing the button on the liftgate.
It can also be actioned within the SYNC 4A system via the Vehicle settings, specifically the Access tab. The vehicle does need to be in Park on the gear selector for this to work.
It’s important to ensure there is sufficient space and no obstacles for the liftgate to successfully close automatically.
This is the first instance we’ve seen of a customer experiencing this issue. We would recommend you connect with your dealer if you continue to see issues with this feature so they can review and diagnose any potential fault.

Wow! Good job getting that much info out of them!! A mix of exciting and disappointing responses but good to see they’re at least responding to comments and criticism now. Plus actually seemingly following through with improving the car substantially as time goes on. If only companies launched finished products these days ??‍

 

[Tony.T]

Wow! Good job getting that much info out of them!! A mix of exciting and disappointing responses but good to see they’re at least responding to comments and criticism now. Plus actually seemingly following through with improving the car substantially as time goes on. If only companies launched finished products these days ??‍

Couldn't agree more- well done @davkd !

 

[SteveUk]

I have a new bug! I press the button on the driver's door and nothing happens. But press the button on the rear door behind it and doors can open.

 

[SashaLondon]

I have a new bug! I press the button on the driver's door and nothing happens. But press the button on the rear door behind it and doors can open.

I had this with the rear passenger door. Think I used the fob to lock the car then use the button to lock it or unlock. When I used the fob to unlock it then it seemed to reset the lock.
Maybe use the actual key to unlock and see if it resets the locking memory maybe.

 

[Mercury8]

Just to close Friday, and for information, I received an email from Ford today relating to all my outstanding issues.

The responses from Ford are in brackets (F), some positive, some very positive and some usual BS.

It is a long piece:

1. Ambient Lighting - This was certainly an issue that has affected me and I was disappointed that this is not a feature of my car. Ford's have admitted to this being missold and, as this is not something that can be fitted retrospectively(?) an offer of compensation would be fair?

(F) - Unfortunately the ambient lighting cannot be retrospectively fitted to the RWD specification. It is only available on AWD specification and above.
We’re sorry for the disappointment that this has caused you. We’re awaiting a response from our colleagues on this.

2. Mustang branded key fob - As I understand it Ford are looking into this and customers will receive new fobs when they are available?

(F) - Our security team are working on a solution that will equip the Mustang-branded key fob with the motion-sensing technology that Thatcham stipulate within their standards.
More details will follow via both dealer and customer communications later in the year. The principle priority for us in the near-term remains making sure we’re fulfilling all of the orders for our long-standing customers.

3. Phone As A Key - As (2) above but this might be incorporated into a future OTA?

(F) - This is also being investigated with our security team and we’ll be able to confirm in due course whether the technology can be offered via a future Over-The-Air update.

4. Walk Away Lock - Same as 2 & 3 above?
The walk-away locking feature should be enabled on your vehicle. If you step away from the car with the key fob, you should see that the vehicle locks itself.

(F) - Walk Away Lock will lock all the doors when all of the following are met:
The vehicle is off
All doors are closed and unlocked
A door has been opened and closed without a lock or unlock occurring after all doors have been closed
Key Fob is not inside the vehicle.
Key Fob is not within 1m of the car (from front door handles or the tailgate).

5. Electronic Opening 'Frunk' - This was promised in the manual and I understand could be a future update?

(F) - More information will follow in due course about the exciting content and features that will be incorporated into our Over-The-Air software updates.
For safety reasons, the electronic front trunk opening is not available at launch and requires a manual release via the latch on the passenger side of the car.
We’re expecting several major updates to be deployed over the course of the next 12 months which we’re confident are going to enhance your experience with the car. The electronic release of the front trunk, without the need to use the internal handle, is one of the features we’re expecting to see included.

6. Ford Pass App - Still very 'glitchy' and temperamental, however, I understand this is being worked on for a future update?

(F) - We’ve received similar feedback from other customers and have fed this back to our Connectivity team.
There are regular software updates for the FordPass app delivered via the respective app store and we would encourage you to keep your app regularly up-to-date with the latest version.

7. 'Out of Stock' Accessories - Rubber Floor Mats, Front & Rear, Part No: 2526939 and Load Compartment Reversible Mat, Part No: 2482274. These are still 'Out of Stock'. Could you advise when they will be in stock?

(F) - There is an error on the Ford Accessories website that the team is trying to fix for Mustang Mach-E accessories, where they are showing as sold out.
If you haven’t already, we would recommend that you place an order for these accessories via your Ford Dealer. We’ve reached out to our Accessories team to make sure there is stock available/arriving in our Parts Distribution Centre in Daventry.

8. Hard Copy Owner's Manual - I've requested this previously as, following a screen 'black out' in my car, I feel it is dangerous to not have a hard copy to refer to.

(F) - We are not able to supply a hard copy of the owner’s manual – moving forwards our owner’s manual is principally integrated into the vehicle’s SYNC system.
The manual can also be accessed via your mobile device – both within the FordPass app via the Glove Box section in the Vehicle tab, or via a web browser using the following link.

We have seen some instances of UK customers experiencing their SYNC 4A screen turning black while in use. If this occurs, we recommend – when it is safe to do so – to push the Volume Down and Skip Track buttons on the steering wheel to reset the SYNC 4A system. This should resolve the issue but we would recommend that, in the event you see this occurring regularly on your car, you share the details with your Ford dealer to investigate further.

9. Automatic Tailgate Issue - I can get it to open every time I use it but have only ever got it to close once in all the time I've had the car.

(F) - The Power Liftgate is offered with the Tech Pack that comes as standard on the RWD and AWD Extended Range cars so it should be equipped on your car.
You should be able to open the tailgate via the key fob or by manually pushing the button on the liftgate.
It can also be actioned within the SYNC 4A system via the Vehicle settings, specifically the Access tab. The vehicle does need to be in Park on the gear selector for this to work.
It’s important to ensure there is sufficient space and no obstacles for the liftgate to successfully close automatically.
This is the first instance we’ve seen of a customer experiencing this issue. We would recommend you connect with your dealer if you continue to see issues with this feature so they can review and diagnose any potential fault.

Great work.

Interesting news about the foot mats. It took my dealer 6 weeks to get mine.

Although on looking at the box it seems they were ordered on 26 July despite me getting car on 30 June!?

Seems to be down to how on the ball your dealer is.

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