Illinibird
Well-Known Member
- First Name
- Mike
- Joined
- Oct 13, 2020
- Threads
- 40
- Messages
- 1,563
- Reaction score
- 1,445
- Location
- Frankfort Illinois
- Vehicles
- 2015 Acura MDX Adv; 2016 Titanium Fusion Hybrid
- Occupation
- retired Endodontist (root canal specialist) and Clinical Assistant Professor
No you are not. I think there is a growing frustration with the way things have been handled and how the situation is progressing.Unfortunately, my lease vehicle was just turned back in last Friday.....
I was expecting delivery late February or early March, which should have been realistic, since we have been told the problems on the line with the earlier builds have been corrected. 10 days to build, 5 days or so to prepare for shipment, and three weeks transport time. I convinced the wife that we could manage having a single vehicle for a 5 - 6 weeks, but now 8 - 10 weeks or more is a real problem. Had Ford been realistic with me that the Jan 31st and then the Feb 7th build dates were not doable in the first place, I may have worked with GM to extend my lease on the 2017 Bolt. But now twice, within a few days of hitting the build date, I check on the site to see it pushed back with no word from either Ford or my dealer. I find it hard to believe that they were not aware of production delays of this magnitude before getting this close to the build dates. And pushing it back twice is just poor business performance, IMHO. Not only have I heard nothing from Ford or my dealer, I had to find it out on my own! As a business owner myself, if I screw up with a customer, I do something to make it right. I really am not seeing that with Ford at this time.
I understand that Ford has their problems, but if they are going to publish production schedules on their web site, then they should be a bit more transparent with the reasons why they can't make their own published delivery dates. And just saying "COVID" is starting to sound like a catch all phrase. If they want me to be understanding and patient, then tell me why I should do that, is all I am saying.....
I realize I am going to get slammed for these comments, but so be it. Am I really the only person that is unhappy with how things are being handled?
Jim
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