Stop Safely Now (HVBJB): Mach-E Owners Biggest Fear - Facts and Info Thread

[SDMMEGT]

Sharing some lessons learned here for others to hopefully benefit from. I'll give the story (like so many others) then share a few things I should've done better.

Took the wife in the Mach E up to Palm Springs from San Diego for our anniversary( 1.5-2 hour drive depending on traffic). 30 mins in got the infamous warnings, but did not get "Stop safely now". I didn't want to ruin our trip or tick off my wife because I insisted will take the Mach E over her gas vehicle, so I kept going. Got the whole way there and to the hotel and once I got her a drink by the pool, I let her know what was going on. Posted on here and the MVPs of the thread sent me messages and saved the day! I called BEV team and they opened a case, which ended up being useless, but that's ok. Made me feel better.

Woke up the next morning and drove it to a Ford dealership up there I found (white-knuckled on the steering wheel, praying I would make it) which was about 20 mins away. I pull up and explained to the service rep what was going on. She practically rolled her eyes at me and was ticked off I didn't have an appointment. Tells me its going to be 4-6 hours before they can get me in and oh BTW they have no loaners or any partnerships with rental companies (remember this for later) and that once they find out what's wrong they can determine whether or not Ford would reimburse a rental. So I sit down in the lobby and start trying to get a rental car set up and surf the web for some deals since it'll be out of pocket. She calls me within 10 mins of walking into the lobby "Yup it's the HVBJB and the famous GT recall. I can't legally give you the keys back. We need to order the part and it could be 2-8 weeks." So I say "So since you don't have loaners or rental partnerships, and I'm here on vacation, I will need to get a rental on my own, but Ford will reimburse?" "Yes, that's correct. Save all of your receipts."

Well it's been three weeks now going on four, about to have to prolong the rental for another week and I'm out over $1800 and counting (an no @DevSecOps I unfortunately didn't get the Ferrari to drive through the desert ). Dealership won't return my calls, emails, texts, nothing. I am about ready to send a darn fax at this point.

I call BEV again and get disconnected 30 mins in. No one returns my call for 30 mins so I give it another go. Just got off with them again. They said the recall doesn't include a loaner or rental car reimbursement ( how is beyond me when it's a serious manufacturer recall), but they're "escalating it to the highest team and will get back to me within 1 business day, so Monday" to begin the reimbursement process nonetheless. Funny thing is the Customer Relationship Rep tried to call the dealership for 15 mins and also couldn't get through so the story is matching up at least ?

Ok, finally the lessons learned:
1. The awesome people on here saved the day and this one isn't a lesson, but a HUGE thank you! Saved the trip...and my marriage.
2. Call BEV and call again and again and again and update that case number along the way.
3. GET IT IN WRITING! I was ticked off and rushing to get the rental and back to the hotel so I probably should've had the dealership put the rental car stipulation in writing (which judging by the exemplary customer service previously displayed when I pulled up to the service center initially, probably would've been an act of congress), but here we are.
4. Don't risk it, or push it. I was so mad at myself that I continued driving and could've been much worse. Safety is way more important.

Sponsored

 

[pr3dict]

Lol my dealership is a mess. Texted me today saying they are trying to set me up with a loaner... I told them I have a loaner on my own for $30 a day because they wanted me to pay Enterprise $15 on top of whatever negotiated rate they have.

They proceeded to open a case with ford and sent me a case number and I again said that I have a case and just need them to fix the damn car... Still they insisted that I should get a loaner through them and almost like my messages aren't going through told me I would need to pay $15 a day hahahahahahahahahahahhaabhah hahahahahahahahahahahhaabhah hahahahahahahahahahahhahahaha

This game.is getting old really fast.

 

[brancky3]

I call BEV again and get disconnected 30 mins in. No one returns my call for 30 mins so I give it another go. Just got off with them again. They said the recall doesn't include a loaner or rental car reimbursement ( how is beyond me when it's a serious manufacturer recall),

This is probably because the HVBJB physically isn't under a recall, only the software part of it. So if you're expecting a rental for a software flash, you're crazy. But, if you're expecting a rental car for a physical part failure under warranty that takes 60 days to fix, then you have every right to expect that from Ford. They're probably latching onto the fact you're calling it a recall and they don't know any better.

 

[Eugene]

THIS THREAD ALSO ENCOMPASSES "SERVICE VEHICLE SOON" (SVS) ERRORS RELATED TO THE HVBJB.

Last updated:
10/02/22 (Removed forum assistance language)
09/25/22 (Added rental car process and what failure is not)
09/23/22 (Added link to data aggregation)
09/17/22 (Updated with current known info, reformatted and removed old update history)
09/14/22 (Updated count of SSN post recall)
09/13/22 (Added Interactive Map)

PLEASE READ IF YOU SUSPECT FAILURE:

If you believe that you have HVBJB Failure - Either post or pre-recall - Please take the following actions:

1. If you need a tow please call Ford Roadside (see below)
2. Reference this map for some of the known dealerships that have performed a recall already. There's many that aren't on this map as well, but maybe you'll find a green marker near you!
3. Call Ford Corporate and get a case started with the BEV Team (see below)
4. If your dealership attempts to give you the car back without replacement of the HVBJB when it IS the root cause, please educate them and ask them to kindly refer to TSB 22-2178. Do not pick up your car in these cases and contact your case manager immediately.

HVBJB Failure Pre-Recall will require that you car be towed and you will get "Stop Safely Now"
HVBJB Failure Post-Recall will either be reduced power with a "Service Vehicle Soon" message or the same as the above pre-recall symptoms.

Regardless of the type of failure we recommend that you open a case with the BEV team at Ford using the phone numbers provided at the bottom of this post - (800) 392-3673 USA / (800) 565-3673 Canada (Closed on Weekends). Please also follow the guidance in the section below for HVBJB Failure Recommendations To Stay Safe.

Please don't send us your VIN for general look-ups or other issues. Please post those requests here.

What failure IS NOT:

Jail bars, gray(grey) bars on their own are not indicative of failure or preeminent failure. These bars on their own (visible on GT's only) can be caused by ambient temperature, pre-conditioning, post-DCFC, low SOC, high draw events and more. It's normal to see gray bars in many circumstances. HVBJB failure will always have a powertrain malfunction wrench (can't be dismissed) accompanied with either no motive power or reduced motive power along with notifications (can be dismissed).

Preface:

The purpose of this post is to bring information together so that people can reference what is known about the HVBJB issue. While some of us might know more than we are publicly talking about, for confidentiality reasons, we cannot disclose everything. I'll do my best to help calm nerves, be honest and not violate agreements in the process. All of the information below has been discussed on this forum, extracted from posted DTC's and service repair orders or gathered via non-confidential communication.

I am an MME GTPE owner myself. My vehicle was just as susceptible as any other owner and eventually I had HVBJB failure. Obviously, we all have our own way of mentally dealing with things. I, personally, did not worry about this happening to me and I don't think people should worry. We don't worry about flat tires, alternators, getting in an accident etc. Being prepared and having the necessary knowledge is not only relieving to the mind, but the best and only course of action in this case, as of now.

Finally, "Stop Safely Now" and "Service Vehicle Soon" are both generic messages and are used for many different critical faults. This post is specifically about the failure of the High Voltage Battery Junction Box.

Other commonly referred to names:

• LVB Battery Failure
• HVJB Failure
• BECM Failure
• High Voltage Battery Issue

The problem:

In 2021 we had a few members starting to report that their cars would say "stop safely now". It was attributed by the forum members as something related to the cold as it was mostly happening to people in colder climates. Many people also attributed the issue to faulty LVB's most likely due to the fact that the MME previously had LVB issues. As time went on, a few of us attempted to reassure people that it wasn't LVBs at all. Obviously, those with repair orders, whom this affected had insight into what was happening. They received repair orders for the BECM and HVBJB. It came to light through this process and those of us with insight that it wasn't the LVB.

The LVB was often blamed early on because of the aforementioned previous issue and also because when the HVBJB fails it no longer charges the LVB. Thus, leaving the LVB to die. This is like an alternator going out in an ICE vehicle. The battery is dead, but only as a result of a bad alternator.

Many months ago, it was disclosed that temperature does play a part in the failure of the HVBJB, and that will be discussed further down.

When this happens (pre-recall), the driver will receive a "stop safely now" indicator followed by the car being bricked essentially. The car must be towed in and diagnostic codes will reveal that the contactors in the HVBJB are stuck, either open or closed. When this happens post-recall the aforementioned pre-recall scenario is possible, but it's also possible to receive "service vehicle soon" with limited power. The car is normally able to be driven, but can fail with SSN at any time. Bringing it to the dealership ASAP is advised if the car is operable.

In the affected vehicles, it is possible that the high voltage battery main contactors may overheat, which can result in an open contactor or welding condition. Should the contactors weld closed while driving, a powertrain malfunction warning light will be illuminated on the next drive cycle, along with a no start condition.

The resolution:

When SSN happens, the only thing you can do is have the car towed and the HVBJB replaced along with the BECM (the BECM was originally replaced at the onset of this issue, but has since been determined to not need replacing). Some people report that it took 2 days while other dealers took months. If you received SVS and can get the car to the dealership you should ASAP.

Ford has a new version of the HVBJB that's now being installed into problematic cars.

Ford has issued a recall in an attempt to mitigate the SSN errors in favor of SVS, but it doesn't always work.

Prevalence:

Unknown - But likely much higher in GT/GTPE variants. I suspect that most GT/GTPE vehicles will have failure at some point.

Is my car immune to this:

If built prior to May 24, 2022 the simple answer is, no. This can happen to any MME, of any MY, in any climate, anywhere in the world built prior to May 24, 2022. Post May 24, 2022 build dates should be safe.

Is my car more prone to this:

GT models are far more prone to having HVBJB failure to due to higher draw of power.

Is temperature to blame:

Temperature of the contactors is one of the main issues causing them to become molten and weld open or closed. Ambient temperature doesn't play a role that we've seen.

What is Ford doing:

Ford is now fitting cars that have a defective HVBJB with a revised HVBJB. Further details will likely follow. See this post and below. This is for failed HVBJB incidents.

Ford has issued a recall for this problem. While not a "fix", it's supposed to mitigate risk, although that doesn't work all the time either.

Revised Part numbers:

All part numbers have been redacted because the information from Ford keeps changing. I've been told that there's no way to get an old HVBJB as they have all been pulled. So the part numbers really shouldn't be necessary anymore.

Can I have the part replaced under warranty?:

Ford will replace the HVBJB with the revised part, under warranty if you get any of the contactor stuck open/closed DTCs or if you get a DTC post recall about the contactors being on their last leg. As of this update on 07/19/22, they will not replace it unless the proper diagnostic codes are thrown.

Can I pay to have it replaced?:

Maybe ... Some people have reported that their dealership will not replace it unless there's an associated code indicating failure. Others have ordered the part which is about $750. Dealerships should only charge a max of 7 hours labor (as that's what Ford pays them under warranty) to replace the HVBJB. There are members who have had it replaced at their own expense.

Are parts available or on backorder:

The replacement HVBJBs are available. There's some on this forum who like to say otherwise and they are ill informed. Some logistical challenges are being seen late summer of 2022. This doesn't mean that the parts are back ordered it just means that you need to get corporate involved to sort out the logistics. This is just one of the reasons that it's important to get the Ford BEV team involved.

Will this be a recall:

Recall 22S41 is now in place.

See this post: https://www.macheforum.com/site/threads/safety-recall-22s41-2021-2022-mach-e-hvbjb-recall.18681/

On 07/09/22 the recall faced server errors preventing it's deployment at the dealer level temporarily. See this thread: https://www.macheforum.com/site/threads/no-hvbjb-software-recall-for-you-recall-the-recall.19486/ The issue was resolved a few days later but if you had your car at the dealership during that time frame you might not have received the update if you thought you had. It might be a good idea to have your VIN checked for the recall via the VIN check thread.

On 08/02/22 a TSB was issued to help dealers clarify the replacement and give them insight into why the LVB would be low or dead. See this thread: https://www.macheforum.com/site/thr...-message-low-or-discharged-12v-battery.20243/

Can I get SSN even after the software recall:

Well yes it can, because it's not a fix here's one example where the vehicle isn't totally bricked but still has to have the HVBJB replaced. There's many just like it on the forum including my own here.

As of right now I estimate that there's approximately a 35% chance that the software will not prevent SSN. This is based on data collected on the forum and may not represent the entire MME population as a whole.

DTC's by Drivability:

The following DTCs will allow the car to be driven in most cases resulting in SVS:

• BECM:
  • P0ADA
  • P0ADE

The following DTCs will prevent the car from being driven in most cases resulting in SSN:

• BECM:
  • P0563
  • P0AA1
  • P0AA2
  • P0AA4
  • P0AA5
  • P0D10
  • P0D0F
  • P0C78
  • P0AD9
  • P0ADD
  • P0D11
• SOBDMC:
  • P0DA8
  • P1A19

What to do to prevent this from happening:

Nothing really... We've seen reports of members who have been driving up hills going the speed limit who have had failure and likewise we've seen members on their commute to the office have failure. While there are likely guaranteed actions to cause failure, there's no known preventative measures. Attempting to cause failure only accelerates what is seemingly inevitable with some HVBJBs. Anyone who says "don't charge" should be regarded as ill informed. There's members who have had failure at 5k who never used a DCFC and there's members like me that had failure at 23k and I DCFC at least 3-4 times a week.

HVBJB Failure Recommendations To Stay Safe:

My personal recommendations -

• Back in to all parking spots
• Back in to the garage
• Install tow stickers (see here) (purchase here)
• Keep a tow card in the car (see here)
• Know the procedure for a dead LVB jump (refer to the manual here) - Page 267
• Know how to emergency tow the vehicle. Don't rely on the tow company. (refer to the manual here) - Page 271

If you experience "stop safely now" I would recommend -

• DO NOT attempt to start the car over and over! Save the LVB as much as possible and keep the car off
• As long as it's safe to do so, unlatch the hood but leave it shut, not latched, to keep the light off
• Roll down a window and close the door to keep the cabin lights off
• If you are at home, connect the LVB to a battery maintainer or charger
• If it were me, I would call my insurance roadside over Ford since they are much quicker, but that's up to you.
• Look to have it towed to an EV specialty dealer. They have the tools and battery lift to fix this. Ensure the dealer will accept the car before having it towed there.
• Get a case logged with Ford Immediately. Ford can put pressure on the dealer and expedite the replacement parts.

Important Ford Numbers:

Ford Roadside (to get towed):

(800) 241-3673

Ford customer support (to get a case started)(only open M-F):

(800) 392-3673 - USA
(800) 565-3673 - Canada

Rental Cars:

If you have failure Ford should be putting you in a loaner or a rental car (as of Sep, 2022). In order to get a rental approval the car must be diagnosed by the dealer first. It is important to get Ford corporate involved in order to assist with the rental car process.

If the car isn't able to be driven I would suggest you ask the dealership which rental car place they use and then get a rental from that same location. You will have to initiate the rental process out-of-pocket. Once the car is diagnosed or Ford corporate approves the rental car then they should be able to take over the contract. Since rentals are charged when the car is returned (a hold is placed at the start, but not a charge), the dealership should be able to assume responsibility for the contract which will prevent you from being charged. Rentals are approved on a 10 day basis. Every 10 days the rental will need to be re-approved.

Links to other beneficial resources:

Interactive Dealership Replacement Map
View attachment 79810

Data Aggregation for HVBJB Failures
How to tow an MME
Failure Survey
List of members with HVBJB failure
File a NHTSA complaint

Initialism used in this post:

BECM = Battery Energy Control Module
DTC = Diagnostic Trouble Code
EV = Electric Vechile
GTPE = GT Performance Edition
HVB = High Voltage Battery
HVBJB = High Voltage Battery Junction Box
LVB = Low Voltage Battery
MME = Mustang Mach E
MY = Model Year
SOBDMC = Secondary Onboard Diagnostic Module - C
SSN = Stop Safely Now
SVS = Service Vehicle Soon

Other resources:

The HVBJB in the MME is not a unique component to Ford. It's an essential part of EVs. Contactors getting stuck also isn't new or unique to Ford. Using Google you might be able to find other instances in other makes (like this) with little nuggets of information that might just be very similar to the MME issues. Like the above link mentions, we have also seen members get similar errors when there's an electrical short, and it's not a HVBJB failure but presents its self similarly.

In closing:

If you think I should add information to this post, let me know and I'll be more than happy to consider it and maintain this post. As more information is made public or authorized for public consumption I'll update it as well. I'm not active much more on this forum due to all the negativity and hyperbole here, but felt this post was necessary because of all the outside communication I receive from other members.

Pictures:

These are pictures thanks to @markboris - his post

This is the OLD - BAD version of the HVBJB thanks to @Scooby24 and his post here:

I see in the pics you mentioned one of the HVBJB is an old/bad one, is that for a ME or GT? I see the contactor P/Ns differ #2342963 and #2406901. I also see an HVBJB P/N #NK4Z-10C666-C, is that an old or new HVBJB #, and is it for a ME or GT? My GTPE is currently at the dealership waiting for an HVBJB (backordered) part # is LK9Z10666A, I assume (hope) it is the new upgraded HVBJB? I also heard the reason for backorder delays are due to the short supply of HVBJB case seals.

 

[Eugene]

I can now report that the HVBJB has been superseded by a new version because it's available on parts websites throughout the internet.

The old part number was: LJ9Z10C666A
The new part number is: NK4Z10C666B

I can't say much more at this point, but since that's public I can point that out.

Is that new part # for a ME or a GT? and does the GTPE have its own proprietary part #?

 

[Eugene]

Does anyone know what the new (fixed) HVBJB part # is for a GTPE?

 

[kennelh]

Does anyone know what the new (fixed) HVBJB part # is for a GTPE?

From the first post:

Revised Part numbers:

All part numbers have been redacted because the information from Ford keeps changing. I've been told that there's no way to get an old HVBJB as they have all been pulled. So the part numbers really shouldn't be necessary anymore.

 

[Eugene]

From the first post:

Revised Part numbers:

All part numbers have been redacted because the information from Ford keeps changing. I've been told that there's no way to get an old HVBJB as they have all been pulled. So the part numbers really shouldn't be necessary anymore.

Sorry to sound suspicious, "pulled", "part numbers really shouldn't be necessary anymore". As old parts are "pulled" passed on down the food chain to be hopefully destroyed by a second and/or third-party companies, what would stop those ill-intentioned entrepreneurs to intercept said parts knowing the "part numbers really shouldn't be necessary anymore" and sell them as new? I would hope that Ford has accounted for every single bad HVBJB out there on someone's shelf, as well as pulled from every vehicle, and personally transports them to a facility for destruction, with a Ford monitor in place to supervise the destruction at that facility. But we all know that type of security would probably be considered an unnecessary expense for Ford, just like the added expense of printing out a new part #.

 

[AKgrampy]

Sorry to sound suspicious, "pulled", "part numbers really shouldn't be necessary anymore". As old parts are "pulled" passed on down the food chain to be hopefully destroyed by a second and/or third-party companies, what would stop those ill-intentioned entrepreneurs to intercept said parts knowing the "part numbers really shouldn't be necessary anymore" and sell them as new? I would hope that Ford has accounted for every single bad HVBJB out there on someone's shelf, as well as pulled from every vehicle, and personally transports them to a facility for destruction, with a Ford monitor in place to supervise the destruction at that facility. But we all know that type of security would probably be considered an unnecessary expense for Ford, just like the added expense of printing out a new part #.

I believe he just meant the part numbers are redacted from the thread as they have changed a few times and it is hard to keep up. I will say though that a HVBJB is not a WMD so I believe your security and destruction monitoring is a bit over the top.

 

[Kingosat]

Dealer contacted me Thursday saying the car is done. I asked specifically what they replaced and was told “a battery connector”. I said that is not what is called out in the TSB for the codes the car had. He says “yes it is”. Go to pick it up and, sure enough, neither contactor was replaced, only a $45 connector and coolant. I turn the page on the diagnosis and show him the TSB clearly states to replace the contactors!! He then says “no, that’s not what i says.”
I let him know I was not going to take the car and went in to talk to the General Manager of the dealership, who I had already contacted to let him know what had already transpired. He asks to see the ticket and I show him where it says to replaced the contactors, and he has the sales manager work with me while he goes to talk to the service manager.

Short story is they gave me sticker on the Mach E, which is what I paid, refunded the extended warranty and gave me D plan pricing for a replacement vehicle (NOT a Mach E!)

Not a perfect outcome, but agreeable to me. Ford BEV team did follow up this morning and offered to add a 8 year/100k ESP as a show of good faith, so that saved some money. In the end, I just didn’t have faith that, at this point in time, a BEV meets my reliability and convenience expectations.

Good luck to everyone and a big thank you to @DevSecOps , and others, for all you have done to lend some sanity and guidance to this thorny issue.

 

[HuntingPudel]

Dealer contacted me Thursday saying the car is done. I asked specifically what they replaced and was told “a battery connector”. I said that is not what is called out in the TSB for the codes the car had. He says “yes it is”.
<SNIP>

Sorry you had to let your MME go. Happy that you found an equitable solution. ??

This is why I get the heebie-jeebies when someone refers to the HVBJB contactors as “connectors.” It’s like confusing a rocker arm with a rocker panel. Totally different parts. Eventually, the wrong jargon gets confused with the part and something goes haywire. ?‍?

 

[mwtechy]

Dealer contacted me Thursday saying the car is done. I asked specifically what they replaced and was told “a battery connector”. I said that is not what is called out in the TSB for the codes the car had. He says “yes it is”. Go to pick it up and, sure enough, neither contactor was replaced, only a $45 connector and coolant. I turn the page on the diagnosis and show him the TSB clearly states to replace the contactors!! He then says “no, that’s not what i says.”
I let him know I was not going to take the car and went in to talk to the General Manager of the dealership, who I had already contacted to let him know what had already transpired. He asks to see the ticket and I show him where it says to replaced the contactors, and he has the sales manager work with me while he goes to talk to the service manager.

Short story is they gave me sticker on the Mach E, which is what I paid, refunded the extended warranty and gave me D plan pricing for a replacement vehicle (NOT a Mach E!)

Not a perfect outcome, but agreeable to me. Ford BEV team did follow up this morning and offered to add a 8 year/100k ESP as a show of good faith, so that saved some money. In the end, I just didn’t have faith that, at this point in time, a BEV meets my reliability and convenience expectations.

Good luck to everyone and a big thank you to @DevSecOps , and others, for all you have done to lend some sanity and guidance to this thorny issue.

has the TSB changed since it was posted to the forum?

 

[scoopman]

Dealer contacted me Thursday saying the car is done. I asked specifically what they replaced and was told “a battery connector”. I said that is not what is called out in the TSB for the codes the car had. He says “yes it is”. Go to pick it up and, sure enough, neither contactor was replaced, only a $45 connector and coolant. I turn the page on the diagnosis and show him the TSB clearly states to replace the contactors!! He then says “no, that’s not what i says.”
I let him know I was not going to take the car and went in to talk to the General Manager of the dealership, who I had already contacted to let him know what had already transpired. He asks to see the ticket and I show him where it says to replaced the contactors, and he has the sales manager work with me while he goes to talk to the service manager.

Short story is they gave me sticker on the Mach E, which is what I paid, refunded the extended warranty and gave me D plan pricing for a replacement vehicle (NOT a Mach E!)

Not a perfect outcome, but agreeable to me. Ford BEV team did follow up this morning and offered to add a 8 year/100k ESP as a show of good faith, so that saved some money. In the end, I just didn’t have faith that, at this point in time, a BEV meets my reliability and convenience expectations.

Good luck to everyone and a big thank you to @DevSecOps , and others, for all you have done to lend some sanity and guidance to this thorny issue.

I bet the dealer was overjoyed to have another Mach-E (with a hidden contactor issue) to mark up on their lot.

 

[Kingosat]

Sorry you had to let your MME go. Happy that you found an equitable solution. ??

This is why I get the heebie-jeebies when someone refers to the HVBJB contactors as “connectors.” It’s like confusing a rocker arm with a rocker panel. Totally different parts. Eventually, the wrong jargon gets confused with the part and something goes haywire. ?‍?

I agree, but I think this was more a matter of the service department not being happy I contacted Ford and complained.
Highly doubtful there is not coincidence that it went from “we will know more Monday when the part will arrive” on Wednesday morning to it being put on the lift that afternoon (Ford app notification it was started and moved) to them calling me the next morning at 9am saying it was ready to go. All this after I complained to the BEV team about lack of being able to get responses from the dealer and the rental car debacle.
Like I told the GM, I’ve never had an issue with sales from their dealership, it has ALWAYS been their service department that has repeatedly fallen short.

 

[Mach-Lee]

Dealer contacted me Thursday saying the car is done. I asked specifically what they replaced and was told “a battery connector”. I said that is not what is called out in the TSB for the codes the car had. He says “yes it is”. Go to pick it up and, sure enough, neither contactor was replaced, only a $45 connector and coolant. I turn the page on the diagnosis and show him the TSB clearly states to replace the contactors!! He then says “no, that’s not what i says.”
I let him know I was not going to take the car and went in to talk to the General Manager of the dealership, who I had already contacted to let him know what had already transpired. He asks to see the ticket and I show him where it says to replaced the contactors, and he has the sales manager work with me while he goes to talk to the service manager.

The HVBJB is actually called a "connector" in the Ford parts catalog, so they probably replaced the right part but the service advisor is clueless as usual. If you look on your bill sheet it will say something like "10C666 CONNECTOR" or similar. 10C666 is the base part number for the HVBJB so as long as you see that somewhere you're good. It costs more like $900.

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