22S41 Recall Software - Server Deployment Issue

[kennethjk]

To all:

Yesterday I received the recall letter from Ford. I read it, then checked my vehicle Sync screen for "Software Updates" and was surprised to see that it indicated my Updates were all current. However, when you read the recall documents it explains you have the option for a dealer installed update or a DIY OTA. Personally, I found this a bit confusing so I called the Recall Support number listed on the letter.

That is when things got really interesting, or perhaps confusing.

Surprisingly, a support tech pick up fairly quickly, I only waited about a minute or so. I told the tech I got the letter but was confused because the car Sync screen says I was up to date, but there is no indication anywhere on the vehicle that indicates a software update was done yet. However, the sync screen indicated that all software was current. Then I also noticed that I had not set up automatic updates properly. I had turned Automatic Updates on, but not selected a day of the week or time for updates. The tech told me that since I had not done it correctly OTA Automatic Updates would not work. I said fine, but then why does the vehicle Sync screen indicate that no updates are needed? The tech could not answer that question, he did not know.

Furthermore, during the conversation with the tech, he said the software was being released in stages/patches, and he suggested my vehicle batch probably was not eligible yet, but he could no confirm that.

When I asked why there wasn't a log/record of software updates, he said if there was you could only go back 60 days. Really?

Bottom line:

This recall is another "cluster f**k" from Ford. The information is misleading, the support people handling the call centers do not have proper information. i.e. the guy I spoke with had no system capability to check and see what updates may or may not have been done, he was clueless.

Every Computer I have ever owned got software updates and every computer I have ever owned has a log of those updates. The Mach E does not have any software log information regarding updates. You have to guess, which is kinda stupid. I have had this vehicle for 6 months, and because of my setup error, it has probably had no software updates and there is apparently no easy way to figure out what I am missing. I would think that after 6 months there are several software updates, which is fine, but I don't know. ( However, my Ford Pass App seems to have an update every 2 to 3 weeks, which it desperately needs.)

Furthermore, if Microsoft or Apple issue a software update, there is detailed information available as to what is being changed and why. I am aware of no detailed explanation from Ford. I understand the recall issue regarding the overheating of contactors, but I would like to see what the new software is intended to do. Will it change vehicle performance and/or operational characteristics? I would suspect it does but by not advising users of what is changing, that will generate more questions, more calls to tech support, more confusion, etc, etc.

For the record. I do not agree with final solution from a software patch. Contactors are a consumable item, like tires. They wear out and ultimately need to be changed. Software cannot undo overheating collateral damage and software cannot put rubber back on a tire.

The contactors need to be replaced too.

I had updates correctly and didn’t get any updates until Wednesday while my car was at Ford for the safety recall. Go figure

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[Shayne]

Sorry to hear that, that sucks.

Thanks feeling better now . The problem is many are stuck on this boat. There is no way Ford is going to create any hype by supporting a select few while leaving other sit for months. In fact seeing others have things for months and others nothing (or broken) does the opposite for me. It is at the stage of being not right at this point.

Making us put up with a buggy car when they develop some band aid for a hardware problem is my guess. When did they say BC was coming when we bought these? As far as I am concerned OTA is a complete fail to date. Makes you wonder if the recall can even be installed on some vehicles OTA right now. Really not a major problem in the grand scheme of things but something some may not want to do over.

 

[Addos]

Thanks feeling better now . The problem is many are stuck on this boat. There is no way Ford is going to create any hype by supporting a select few while leaving other sit for months. In fact seeing others have things for months and others nothing (or broken) does the opposite for me. It is at the stage of being not right at this point.

Making us put up with a buggy car when they develop some band aid for a hardware problem is my guess. When did they say BC was coming when we bought these? As far as I am concerned OTA is a complete fail to date. Makes you wonder if the recall can even be installed on some vehicles OTA right now. Really not a major problem in the grand scheme of things but something some may not want to do over.

Yeah, and to compound on that, apparently now they jump ship and change platforms completely for 2023 models? Like seriously WTF. Stick with a platform and work the bugs out ffs. Barely can handle the sync4 system they already have. Now they want yet another system with android to maintain? I am sure that is going to go extremely well.

Wish I could be a fly on the wall on who these people are making these decisions.

 

[RMoore]

I had turned Automatic Updates on, but not selected a day of the week or time for updates.

Good to know. It’s confusing and I suspect that many will have this issue. I was wondering about it myself since I have it set the same way you did. I’ll have to go fix the settings.

 

[Logal727]

Thanks feeling better now . The problem is many are stuck on this boat. There is no way Ford is going to create any hype by supporting a select few while leaving other sit for months. In fact seeing others have things for months and others nothing (or broken) does the opposite for me. It is at the stage of being not right at this point.

Making us put up with a buggy car when they develop some band aid for a hardware problem is my guess. When did they say BC was coming when we bought these? As far as I am concerned OTA is a complete fail to date. Makes you wonder if the recall can even be installed on some vehicles OTA right now. Really not a major problem in the grand scheme of things but something some may not want to do over.

Complete fail is a bit dramatic. I know you are frustrated. But many vehicles have been update successfully OTA to BC and various recall updates. It has not been as smooth, of course.

 

[Kangio]

My AWD Premium ME had a failed OTA attempt on 7-7-2022, according to the FP app and also the Ford Widget. However in the car, under updates, it states the update was successful (see screenshots). Thankfully Ben from this forum was kind enough to confirm with his FDRS that the modules were not updated.

This is more of the same, having been one of the many 1.7.1 OTA stuck cars, who continues to have major issues with any update, including BC update that required 3 separate trips to the dealership before success.

 

[Killerkg]

I just got the ford power up update installed, all it says it minor adjustments, is this the recall update

 

[DevSecOps]

I just got the ford power up update installed, all it says it minor adjustments, is this the recall update

Post a screen shot??

 

[Duncs]

Does the update affect charging speeds?

 

[Killerkg]

Post a screen shot??

 

[DevSecOps]

That is not the recall

 

[Killerkg]

That is not the recall

Thanks for confirming, strange that I got this update today

 

[DevSecOps]

Does the update affect charging speeds?

Not that we are aware of. It's still really early in the deployment and a lot of us who do detailed testing with logging are holding off or not really motivated to figure it out.

 

[Killerkg]

Ford dug itself into this hole by having cars fall so far behind with updates. Seriously, if updates were happening in a timely manner, there would be no need to catch cars up with months old updates before the critical fix can actually be applied. Ford really really really needs to get it's shit together.

Maybe that's why I just got the powerup 2.8.2 update instead of the recall, they are trying to catch the cars up with older updates

 

[Blue highway]

Complete fail is a bit dramatic. I know you are frustrated. But many vehicles have been update successfully OTA to BC and various recall updates. It has not been as smooth, of course.

I dunno, "complete fail" seems directionally correct to me.

"many cars have been updated" Yes. and many more have not. There is no good reason for this other than Fords OTA infrastructure and OTA strategy can't deliver.

How is it not a fail to not have the entire fleet running the same code 2 years after launch?
Other than catching up some Job 1 cars, what new features have been rolled out via OTA?

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