9/19 week Build Group

[minders]

My dealer is not being helpful. Last "he saw" it was in Laredo and the delivery window (Oct. 13-19) has not changed. Clearly he's in no mood to look into it more.

That sucks. Chat with Ford on the site or call in and ask for a tracking update. I don't feel bad bothering them, it's their job. Make sure you have your VIN, they will ask for it. 1-800-392-3673

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[minders]

Mine has FINALLY made it to Internati as of 02:00 CT yesterday per the VVR. Now I get to play the 'how long will it sit there' game. ? Still the same 10/20-26 delivery window.

 

[Atxsw]

Mine has FINALLY made it to Internati as of 02:00 CT yesterday per the VVR. Now I get to play the 'how long will it sit there' game. ? Still the same 10/20-26 delivery window.

The good news is, it seems like most of the cars aren't sitting for very long in KC anymore, so hopefully its a short wait for all of us

 

[DM85]

I contacted Ford chat and got an unhelpful but maybe illuminating for others response. Mine was on ramp 6R basically at the station in KC. This was the same update I got over the weekend. The customer service rep clarified this update was current as of 10/7 and didn’t have anything since.

I had contacted the dealer Friday asking about the VVR and got a fairly vague response of “it was in transit and should arrive within 2 weeks”. While vague it was a change in tone from the more pessimistic “hard to tell but eventually” I got in the past.

So where I stand is basically no different from last week, it’s possible the car is still there, it’s possible the car has moved, but what I do know is that my theory of Ford chat usually working with delayed info seems to be correct.

 

[Atxsw]

I contacted Ford chat and got an unhelpful but maybe illuminating for others response. Mine was on ramp 6R basically at the station in KC. This was the same update I got over the weekend. The customer service rep clarified this update was current as of 10/7 and didn’t have anything since.

I had contacted the dealer Friday asking about the VVR and got a fairly vague response of “it was in transit and should arrive within 2 weeks”. While vague it was a change in tone from the more pessimistic “hard to tell but eventually” I got in the past.

So where I stand is basically no different from last week, it’s possible the car is still there, it’s possible the car has moved, but what I do know is that my theory of Ford chat usually working with delayed info seems to be correct.

Yeah even the VVR seems like its delayed, I am planning on trying to get it from my salesman here in a couple days and hopefully it has the rail info by then

 

[jeffvick2005]

Thanks for the info. The last one came in on Union Pacific to a railyard near Salt Lake City and I was able to track it using a toll free number. From Salt Lake City it was trucked over to my dealer in Meridian (near Boise, ID).

Sounds like it will be put on the next train soon so maybe I'll get a VVR from my dealer by the end of the week.

I wish mine was with yours, heading to SLC, and then it's just a few miles to my dealer. Unfortunately, I think I'm somewhere in between Laredo and KC and will have to wait.

 

[minders]

VVR this morning showing Received at ramp 6R Richards-gebaur, MO. I'll bug chat later tonight to see if there's any change. So ready for the next rail car number. Hopefully it'll be on one of the lines that are trackable by the automated system via phone call!

 

[minders]

I've been keeping a list of phone numbers for the different providers I've seen in threads so far. Figured I'd make a post here so it can be referenced it in other threads. Here it is all together:

Note: your rail car number will come from Ford (ask in chat or call in/your dealership can also see this on the Vehicle Visibility Report - VVR)

Norfolk Southern (automated line)
1-800-635-5768
Option 2, option 2
Enter number in 2 parts - letters, then numbers

Union Pacific (automated line)
1-800-877-5123
Follow prompts for "trace"
Say rail car number all together (not separated letters/numbers like Norfolk Southern)

CSX (automated line)
1-800-235-2352
Option 1 for location
Say letters, then number, say done to get report

KCS (LIVE PERSON) I called in once and the person was a little grumpy, YMMV
1-800-468-6527
Option 2
Tell them it's coming from Ford if they are confused

AOK (Live person?) I haven't heard anything for this one, but found the # online
1-918-465-0299

Please let me know if I'm missing any and I'll update this post!

 

[Bigfeets]

The good news is, it seems like most of the cars aren't sitting for very long in KC anymore, so hopefully its a short wait for all of us

https://www.macheforum.com/site/threads/9-12-22-build-week-chat.20634/post-526195
Maybe it's just the western destinations that are hung up in KC.

 

[Atxsw]

https://www.macheforum.com/site/threads/9-12-22-build-week-chat.20634/post-526195
Maybe it's just the western destinations that are hung up in KC.

Yeah seems likely, although mine hasn't moved yet as far as the tracking can tell. Still same estimate although if it doesnt ship out this week I probably wont get it in October

 

[byoungblood]

Mine is moving along rather quickly, it left Conway, PA yesterday around 1pm. If my train symbols list is up to date there is a train direct from there to Wilmington, DE. If it hasn't arrived there already it could be offloaded from the railcar in the next 48 hrs or so.

If the trucking overlords smile on me I could possibly have it next week.

 

[DM85]

My delivery estimate on the website just pushed back from 10/9-10/15 to 10/22 - 10/28. So I think the stagnation in KC is real.

 

[KIMache]

Called the Ford 800 number thanks to @minders nudge. Still showing as in KC, but off railcar. Not listed as in Convoy yet, but delivery window still showing by Oct. 19. She said last update was yesterday, but was vague about what that update was.

 

[SV8T]

Day 2 of my delivery window (10/12-10/18) - still no updates since 10/7 per chat and marketing line. Was given a JC Convoy # at that time.

Being that I'm only 8 hours from KC, I would think it would be here by now. Starting to wonder if it got put on a convey but hasn't left Richards Gebaur?

 

[DM85]

Day 2 of my delivery window (10/12-10/18) - still no updates since 10/7 per chat and marketing line. Was given a JC Convoy # at that time.

Being that I'm only 8 hours from KC, I would think it would be here by now. Starting to wonder if it got put on a convey but hasn't left Richards Gebaur?

I just had a weird update from the live chat. So my delivery date got pushed a week to 10/22-10/29 so I messaged chat to ask if there was an accompanying update. They told me my order now showed as “shipped convoy to ramp 6R Richards-Gebaur” with an accompanying Jack Cooper Transit number.

My window sticker says RAIL. Also, my order was marked as location ramp 6R at Richards Gebaur since 10/7. So I asked for some clarification if they meant the convoy was shipping TO or FROM Richards Gebaur since the car has supposedly already been there for a week and if my order was now being Delivered convoy rather than rail. They unfortunately said they had no further clarification beyond that update…

not sure what to think lol.

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