Car is completely dead

[Melancholy1980]

So you provided the utility with access to your FordPass account, which they then used to ping it? Or, did you install an OBD adapter from them?

You get free roadside assistance for 5 years. They cannot charge you. @Ford Motor Company, why does this kind of bulls@it response keep happening from Ford Roadside Assistance?

Just checked and they did in fact charge me the $95 after the technician left. So I guess I am going to have to contact someone at Ford now and argue for my money back.

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[RickMachE]

Eye-opening story and kudos to the knowledge of folks here who advised you. My gut feeling since purchasing my car has been to steer clear of my utility company although I had originally thought of calling them with some questions. After reading this they never will EVER know I even have an EV ?

This is a case of a utility company doing it wrong. Many do it RIGHT. In fact, if they simply access the EVSE (assuming you have a compatible one), that's perfect.

Mine goes THROUGH Ford, i.e. with their cooperation. I gave my FordPass info to no one. They, through Ford, reset my charging hours a handful of times a month. The beauty is my EVSE isn't in that program, so while they get the data, they can't MAKE me charge because my EVSE controls that.

I got a $500 rebate from them to let them see the charging data, AND I get $100 a year to let them try to stop me from charging.

 

[Susanne76]

This is a case of a utility company doing it wrong. Many do it RIGHT. In fact, if they simply access the EVSE (assuming you have a compatible one), that's perfect.

Mine goes THROUGH Ford, i.e. with their cooperation. I gave my FordPass info to no one. They, through Ford, reset my charging hours a handful of times a month. The beauty is my EVSE isn't in that program, so while they get the data, they can't MAKE me charge because my EVSE controls that.

I got a $500 rebate from them to let them see the charging data, AND I get $100 a year to let them try to stop me from charging.

That does sound worth it. Here in So Cal I haven't heard of these. Edison does have a TOU plan but I am not sure they connect to your car, it just seems to offer lower rates at certain hours. I would not save any money this way because the lower rates are offset by incredibly high ones for the exact hours I would run my AC in the summer months.

 

[Mach-Lee]

Just checked and they did in fact charge me the $95 after the technician left. So I guess I am going to have to contact someone at Ford now and argue for my money back.

Pretty ridiculous since you also have the 72-month PremiumCARE plan with Roadside assistance and towing included. Roadside includes jump start service.

Looking at your stuff, I think your situation was caused by a combination of things. You had a P2C94 code caused by a charger software glitch, which you've had before (see SSM 51513). The charge fault error state afterwards (disables 12V charging) combined with the overactive pinging from the ev.energy app drained your 12V battery, and then all hell broke loose as the modules shut down on low voltage. There was also a P0D24 charger overheating code which is new for you, but that could just be a glitch related to the low voltage.

You have a SOBDM charger module update available. I recommend your dealer checks your 12V battery health, installs the SOBDM/powertrain software updates, and verifies your coolant levels are good (passenger side bottle) for your service. I'd recommend they apply any other updates as well if possible, including OBCC and BCM.

Hopefully the software updates and changing your FordPass password to block ev.energy/Smartcar pings will fix your issues. This mostly looks like a software glitch to me rather than a hardware issue.

 

[leehinde]

As a bystander it was pretty amazing to see the community rally `round for this incident.

Getting charged for the jump is BS.

 

[azulejost]

Some electric companies may do it right, but I’ll take my dumb AeroEnvironment ancient EVSE and no interference from the power company over any increased possibility of headaches.

Good luck OP, and great job TeamForum for the support!

 

[Hammered]

Really surprised to hear this wonkiness of utilities. They can just charge you different rates at different times. All of my power usage from 11p-7a is 1.4 cents / kWh. They're making this overly complicated while requiring all sorts of 3rd party integration when they can simply give you a TOD to charge and adjust your meter rate accordingly.

 

[Melancholy1980]

Pretty ridiculous since you also have the 72-month PremiumCARE plan with Roadside assistance and towing included. Roadside includes jump start service.

Looking at your stuff, I think your situation was caused by a combination of things. You had a P2C94 code caused by a charger software glitch, which you've had before (see SSM 51513). The charge fault error state afterwards (disables 12V charging) combined with the overactive pinging from the ev.energy app drained your 12V battery, and then all hell broke loose as the modules shut down on low voltage. There was also a P0D24 charger overheating code which is new for you, but that could just be a glitch related to the low voltage.

You have a SOBDM charger module update available. I recommend your dealer checks your 12V battery health, installs the SOBDM/powertrain software updates, and verifies your coolant levels are good (passenger side bottle) for your service. I'd recommend they apply any other updates as well if possible, including OBCC and BCM.

Hopefully the software updates and changing your FordPass password to block ev.energy/Smartcar pings will fix your issues. This mostly looks like a software glitch to me rather than a hardware issue.

Very interesting, thanks for sharing this with me. Seems like my untreated charging issues created the perfect storm with the TOU that I signed up for and hopefully the dealer will be able to sort that out. I provided them with the case number that Ford gave me when the engineers were investigating it, and I will also reach out to my battery electric specialist to let them know that I brought it in. The dealer seemed to also suggest that I had a recall that was needed to be installed, but I wasn’t aware of that. I will pass along these suggestions to them on Monday as that is when they will have a Mach E technician in to look at my car. As far as the charge for the roadside, I will have to make a few calls to see who can help me sort that out. That experience was dissapointing.

 

[MellowJohnny]

Really surprised to hear this wonkiness of utilities. They can just charge you different rates at different times. All of my power usage from 11p-7a is 1.4 cents / kWh. They're making this overly complicated while requiring all sorts of 3rd party integration when they can simply give you a TOD to charge and adjust your meter rate accordingly.

It's interesting that you bring this up - when I first got the car and saw I could hook into my utility to optimize TOU charing I went as far as seeing if they could actually connect (they could), but never went all the way with it. Our TOU schedule changes twice a year, so it seemed a bit useless plus I was a bit weary of letting them in.

Happy I didn't...I'll just change my charging times manually twice a year, just like changing to daylight savings time and back again.

But I an agree with Rick - it can be done right of course, but it feels like playing Russian Roulette.

 

[woody]

Let's be honest, Ford's software engineering is more than 2 years behind the times

Very funny, leaving off the zero.

 

[hawkeye3point1]

As far as the charge for the roadside, I will have to make a few calls to see who can help me sort that out. That experience was dissapointing.

Too late now, but for future reference, familiarize yourself with the RS assistance function in the FordPass app.. Things should go a lot smoother.

 

[woody]

Eye-opening story and kudos to the knowledge of folks here who advised you. My gut feeling since purchasing my car has been to steer clear of my utility company although I had originally thought of calling them with some questions. After reading this they never will EVER know I even have an EV ?

I have strongly advised against giving any utility company any access to anything you own. Based on the unfortunate experiences of others and my own experience fighting the utility company with my solar installation.

 

[All Hat No Cattle]

Just checked and they did in fact charge me the $95 after the technician left. So I guess I am going to have to contact someone at Ford now and argue for my money back.

This is too late to help the OP, but it worked for me. My wife's Edge died at a 7-11 a while back, a bad alternator fried the battery, completely DOA.

Called Ford Roadside, and was given the same spiel, $95 up-front. I asked the lady if my call was being recorded, she replied "Yes".

I said good, I will pay the $95, but I will write the CEO of Ford, and refer him to the time and location of this call. She says "Hold on please".

A few minutes later she come's back to tell me that the truck will be there in 45 minutes, it actually arrived in about 20. I was not asked to sign anything, I was not charged.

Now when I had to get Roadside for my F-150 there was no mention of money, just the details of when the truck would arrive. So...

 

[JohnFoxeSheets]

Regarding utility TOU rate plans and setting charge times, you all know that FP has support for utilities and will auto-set the appropriate charge times, right? No need to give your utility access to your car…

 

[Melancholy1980]

Too late now, but for future reference, familiarize yourself with the RS assistance function in the FordPass app.. Things should go a lot smoother.

That’s exactly what I used and how I requested service.

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