Dead car…..again.

[HI-Mach-E]

It's a $60,000 vehicle that is plagued with gremlins. Profile freeze, rear camera stays on and freezes, BC changes lanes for no reason, red ring of death while charging, bouncy ride with somewhat limited range for long trips. I'm in the don't recommend camp and really to me 60K is a lot of money for a piece of equipment not ready for prime time.

Agree not ready for prime time. I expected more out of Ford. Guess they proved me wrong.

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[HI-Mach-E]

Do you have access to another dealer? If so , get in contact with Ford Customer Service and ask for the Battery-Electric Vehicle (BEV) Team. Have them get your vehicle transferred to another dealer since the current one seems to be stuck on someone else’s car. ?‍?

So I have two different dealerships around me. One is 25 miles and is really bad. Took my other Ford there and they forgot to put on the lug nuts after a tire rotation. ? Never going there again.
other dealership is 35 miles and they don’t have time or tech availability for another month.

 

[HI-Mach-E]

It's unfortunate that you're going through this. It sucks because us, as customers, are the worst. We demand perfection from a company that has been around forever. When my HVBJB went out, I was mad too, especially with the lack of communication. But standing back and looking at it, Ford is faced with the same issues as most other companies; supply chain issues and lack of technicians. You are limited even more with your location.

Others have mentioned that Ford went in to fast and weren't prepared to deal with the issues of the Mach E, but there's got to be a point where you can't predict everything. We are the beta testers. Plain and simple. If they don't develop and produce the car, they'll never move forward. You can't find every single bug when the car is sitting in development with only a handful of testers.

I don't think you can name one manufacturer that has executed a new vehicle flawlessly.

Anywho, if you're willing to stick around for Ford, I know that people have managed to get rentals reimbursed, car payments reimbursed, as well as other misc expenses. So I think Ford is trying to do the right thing. Call me a Ford Fanboy, but it is what it is. ?

I agree each new vehicle with have some problems. However,most of the time it is something minor and a quick fix the tech can fix. No other vehicl, that I am tracking, is havingas Monday problems as well as lack of qualified techs to know how to fix the issues. Being on an island in the middle of the ocean doesn’t help when it comes to the local techs talking with east coast service engineers. no matter what we will always be delayed at least 12-24 hours.

 

[BigMach-E]

It's unfortunate that you're going through this. It sucks because us, as customers, are the worst. We demand perfection from a company that has been around forever. When my HVBJB went out, I was mad too, especially with the lack of communication. But standing back and looking at it, Ford is faced with the same issues as most other companies; supply chain issues and lack of technicians. You are limited even more with your location.

Others have mentioned that Ford went in to fast and weren't prepared to deal with the issues of the Mach E, but there's got to be a point where you can't predict everything. We are the beta testers. Plain and simple. If they don't develop and produce the car, they'll never move forward. You can't find every single bug when the car is sitting in development with only a handful of testers.

I don't think you can name one manufacturer that has executed a new vehicle flawlessly.

Anywho, if you're willing to stick around for Ford, I know that people have managed to get rentals reimbursed, car payments reimbursed, as well as other misc expenses. So I think Ford is trying to do the right thing. Call me a Ford Fanboy, but it is what it is. ?

All of this is true. Ford is really doing their best with what amounts to a new platform. I know it is hard to separate the dealership from Ford corporate, but they are two separate entities.

@HI-Mach-E I’m going to second all those who suggest slapping a new LVB in there. I know you shouldn’t have to pay out of pocket for this, but it’s likely a fix.

Call the Ford Corporate BEV team, open a case, get the car to a different dealership. A week plus of having the car untouched by dealer service just sitting there is unacceptable.

I would recommend that the vehicle gets an exhaust pinpoint electrical test to determine if there is something causing perniciousness vampiric LVB drain.

For what it’s worth, it’s an amazing vehicle.

 

[Kamuelaflyer]

I picked up my car Jan of 2022 as well. First 3 months it was grea. Since then, nothing but problems. Good luck with yours. I would NEVER a take a Mach-e on a road trip. They (at least mine) is not reliable enough for me to take it. Don’t need to be stranded any distance from home or help.

Lemon law it before you hit the two year mark on ownership. Take a look at Hawaii’s lemon laws for the other requirements. You’re probably over the days in the shop/visit requirements at this point or will be very shortly. Let the Ford rep handling the case know you’re serious about the buyback. You can also consider using the BBB buyback services as well. An attorney can help if you go through the state buyback process.

I’m sorry you’re going through this. It’s one of my many frustrations with living in this state.

 

[Shayne]

the dealership tries to help. Only problem is one certified tech that is still trying to learn. They mean well, just Ford techs are not ready to deal with all the issues. I don’t blamethe tech, I blame Ford for not preparing the dealershi/service tech with the training and support they nee.

My service appear to know full well what is going on and are qualified. Appears they need to wait for troubleshooting/direction from Ford to do anything (warranty work). Then wait for parts if required.

You get a few lucky ones that only loose their car suddenly for a week since that is now a known defect and no troubleshooting is now required. At this point they are the lucky ones and they rejoice on the forum? Stating how great it was it only took a week.

Troubleshooting new stuff not so much and you may be the first with this particular problem.

You could charge the 12V and make sure it comes back ? at the end. There is a thread here by @Mach-Lee for that. That does not cost/take too much and if you do not have a 12V charger time to get one for your EV. 20 amp + but @Mach-Lee would be a better help with that. Me I kept a 12V charger on it when it was parked and cold for months until troubleshot and hopefully now fixed for good.

What lights are flashing (headlights)? What is crazy unlock? Is it the speakers or a module that keeps clicking? A better description of the problem would be good. My low 12V would flash a bunch of messages on the IPC, not go in gear and not make me smile. Basically not a clean boot and a no go for you. Charging the 12V helped and keeping it on the charger made it go away.

 

[Shayne]

Lemon law it before you hit the two year mark on ownership. Take a look at Hawaii’s lemon laws for the other requirements. You’re probably over the days in the shop/visit requirements at this point or will be very shortly. Let the Ford rep handling the case know you’re serious about the buyback. You can also consider using the BBB buyback services as well. An attorney can help if you go through the state buyback process.

I’m sorry you’re going through this. It’s one of my many frustrations with living in this state.

You two on the same island? Maybe you can recommend a dealer? Car is still new and will take time to say I've seen that one before. What have we done .

 

[Kamuelaflyer]

You two on the same island? Maybe you can recommend a dealer? Car is still new and will take time to say I've seen that one before. What have we done .

No. He’s actually in better shape dealer wise than I am. I know which dealer he’s at from earlier in this thread, he’s sort of stuck atm.

We have one dealership on this island. I’m about to file a complaint with the NTHSA over this dealership’s refusal to do recall work (glass). On a car they sold me. I’ve quite literally had it with Ford’s dealers as well. Get rid of the whole lot of them imo.

 

[Shayne]

No. He’s actually in better shape dealer wise than I am. I know which dealer he’s at from earlier in this thread, he’s sort of stuck atm.

We have one dealership on this island. I’m about to file a complaint with the NTHSA over this dealership’s refusal to do recall work (glass). On a car they sold me. I’ve quite literally had it with Ford’s dealers as well. Get rid of the whole lot of them imo.

You have wind noise or leaks with your glass? Mine has not shown any problems.

My dealer is also not keen to try to remove a windshield without breaking it or rip the inside of the car apart to install a double vapor barrier all around the roof with mono caulking. I informed them at this stage (2 years now) the recall says you can just say the roof is good and get rid of it. When/if I need a new windshield then that one will disappear.

I am currently being ignored for other problems and must not be a money maker. They will get to know me and learn I do not get deterred when I think I am in the right. Relationship has not blown up yet and been in 11 times. May be getting thinner?

 

[SWO]

the dealership tries to help. Only problem is one certified tech that is still trying to learn. They mean well, just Ford techs are not ready to deal with all the issues. I don’t blamethe tech, I blame Ford for not preparing the dealershi/service tech with the training and support they nee.

You're not describing an EV issue though, this is obviously a problem with the 12v system. They would troubleshoot this the same way you would an F150. Plus, they replaced your HVBJB so they've obviously had a tech complete the training.

Only you can decide how much your time is worth and I get the principle of it, but I think you're likely going through months of fretting over something you could fix yourself for $150 and an hour of your time.

 

[Shayne]

You're not describing an EV issue though, this is obviously a problem with the 12v system. They would troubleshoot this the same way you would an F150. Plus, they replaced your HVBJB so they've obviously had a tech complete the training.

Only you can decide how much your time is worth and I get the principle of it, but I think you're likely going through months of fretting over something you could fix yourself for $150 and an hour of your time.

Don't get it why would he be buying and change his own 12V. That should be one of the first things the dealer would check? Why would he change the 12V before seeing if a 2 day charge comes back good?

 

[Kamuelaflyer]

Don't get it why would he be buying and change his own 12V. That should be one of the first things the dealer would check? Why would he change the 12V before seeing if a 2 day charge comes back good?

This. His car is at the dealer. It’s not usable. They need to at least look at it instead of blowing him off.

 

[Jimrpa]

Thanks. I actually meant “at the time you made the statement”, which I assume would be about now.
If a friend of yours walked up to you and said “Hey Shayne, I’m going to buy an Electric Car tomorrow, could you tell me what you think my ‘top-in-class’ options are?”
I’ll be honest - i am able to rave about the Mustang Mach E, criticize all vehicles without a frunk (I consider a frunk table stakes in the EV game), but beyond that, I’d be lost. I drove the Mercedes EQS and thought it was very nice for >$100K but no frunk. The volvo/Polestar twins? I don’t know much about them except they use google-based software and I don’t know how much influence the Chinese government has on their software. Audi? I don’t know anything. Jaguar? Same? Kia/Hyundai? I don’t know anything about them (except no real frunk), but I’ve seen them in person and find them unattractive. I’ve heard horror stories about VW software.

 

[Kamuelaflyer]

You have wind noise or leaks with your glass? Mine has not shown any problems.

My dealer is also not keen to try to remove a windshield without breaking it or rip the inside of the car apart to install a double vapor barrier all around the roof with mono caulking. I informed them at this stage (2 years now) the recall says you can just say the roof is good and get rid of it. When/if I need a new windshield then that one will disappear.

I am currently being ignored for other problems and must not be a money maker. They will get to know me and learn I do not get deterred when I think I am in the right. Relationship has not blown up yet and been in 11 times. May be getting thinner?

The dealer is refusing to do a safety recall. Refusing. There’s nothing to discuss or reschedule. Ford needs to terminate their relationship with these type of dealers or at the very least terminate their ability to sell ev’s and find a way to do right by everyone who has an MME or lightning on this island.

As it is right now, I tell people who are considering buying an MME that I love the car but would never again buy anything from this dealer or bring one to this island and try to rely on the dealer for any sort of work, warranty or otherwise. I’ve come to the conclusion that if I have issues with this car during the remainder of its warranty period I can expect no help from the dealer and will need to live with it, pay to have it fixed, or have a literal $60,000 brick. Heaven help me if my HVBJB craps out.

As far as I’m concerned, Tesla does better in servicing vehicles here, and they have a two to three month wait for their mobile service and the service center is on another island.

 

[kdonnel]

Like I said, loved the car when it’s working. If I buy a new battery it doesn’t fix the issue on why it keeps habing issues. Plus buying a new car no one should have to worry about “buying” a new battery to try to fix issues.

It really is up to you but things sometimes get made wrong.

When they do they typically fail early in their life. I really think the 12v battery is defective.

In an ideal world no one has to worry about buying a new battery. We don’t live in an ideal world.

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