Car is completely dead

[dtbaker61]

I have roadside coming to open the frunk and get the 12V working. Once the cars on I assume the HV will start charging the 12V?

if you cannot get into the car to pop the FRUNK open,
you can use ANY friendly vehicle with jumper cables to:
- pop the frunk with momentary access to the connectors in the front bumper
- open frunk, pop off the back firewall 'beauty cover', and then the drivers-side cover
- attach friendly vehicle jumpers to your 12v 'connection points', and
LEAVE CONNECTED AND CHARGING FOR AT LEAST 20 MINUTES

.....this is not like an ICE car where you just have to kick it over. You have to give enough time for the 'jump' to bring your car 12v to something over 12.4v to be sure it has enough energy to run all your onboard electronics long enough to get to the dealership for diagnostics.

At the very least you should get your MME to a dealership that has done at least one HVBJB replacement. Have them check for codes to determine if they can order a replacement HVBJB at this time, and at the very least install the 'recall' software to prevent SSN events while you wait for parts.

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[Ford Motor Company]

My car got a bunch of messages overnight while charging and now it is completely dead. I cannot unlock the doors and access the vehicle. It’s in my garage and the door was never opened. Also showing red ring when I open the charge door. Any ideas what’s going on here?

Good morning! If you send over a DM with your VIN and Ford dealer info, I can look into your concerns on my end.

 

[Melancholy1980]

Good morning! If you send over a DM with your VIN and Ford dealer info, I can look into your concerns on my end.

Just sent the message thank you

 

[Melancholy1980]

if you cannot get into the car to pop the FRUNK open,
you can use ANY friendly vehicle with jumper cables to:
- pop the frunk with momentary access to the connectors in the front bumper
- open frunk, pop off the back firewall 'beauty cover', and then the drivers-side cover
- attach friendly vehicle jumpers to your 12v 'connection points', and
LEAVE CONNECTED AND CHARGING FOR AT LEAST 20 MINUTES

.....this is not like an ICE car where you just have to kick it over. You have to give enough time for the 'jump' to bring your car 12v to something over 12.4v to be sure it has enough energy to run all your onboard electronics long enough to get to the dealership for diagnostics.

At the very least you should get your MME to a dealership that has done at least one HVBJB replacement. Have them check for codes to determine if they can order a replacement HVBJB at this time, and at the very least install the 'recall' software to prevent SSN events while you wait for parts.

This was all handled the way described. Frunk was opened with a jump to the cables in the bumper and the battery was recharged. It showed 14v and the tech disengaged the charger. The car maintained the voltage and I let it run for 40 minutes before driving it to the dealership, which is where it is right now waiting for service. This does not appear to be HVBJB related and is a different issue. I have a job2 2022 and it has the newer HVBJB model part. Not saying that part is perfect but it’s more reliable. Also, the error received has cleared and was different than what others have shown as HVBJB issues. @MachLee diagnosis previously mentioned is on point and we’ll see what the next steps are next week.

 

[Mirak]

For your ToU charging, did you install or enable any software that monitors your car’s state of charge? There are many utility companies that monitor the SoC and ping the car way too often, which has caused these exact symptoms to many cars. ??

LOL wow. That’s nuts. Sorry for the OP.

 

[RickMachE]

Regarding utility TOU rate plans and setting charge times, you all know that FP has support for utilities and will auto-set the appropriate charge times, right? No need to give your utility access to your car…

They are different things.

Yes, FordPass has some utility TOU plans in it, and you can use those to set your vehicle to charge at off-peak times, assuming you have a TOU plan. When I first got my Fusion Energi, they told me my utility wasn't compatible, until I pointed out it was the same utility they used, and the same TOU plan they had in their demo video online... ? Turns out it was the 120v charging that was the issue, which has been an issue since at least 2018, where it charges right away because it cannot make the target percentage during the scheduled hours.

But, as I said, that's different than the programs we're talking about.

My utility has two programs. First, if you bought an approved charger, they gave you a $500 rebate. Those approved chargers have agreements with the utility company to provide them with data. The utility has no ability to access the charger.

Second program is called Smart Charge. Ford and some other company's (Chevrolet, BMW) work with my utility (and I assume others). You MUST be on a TOU plan or change to one. You apply to the program, and are accepted. They send you $50. A year later they send you another $50. During the program, in a given month they may up to 6 times determine that there is a peak demand period coming, they issue a "pause charge" notice, and then a few hours later they pause your car from charging for 2 to 4 hours (has always been 2 over two years). Then, they resume charging at the end of the event. You can override if you need to charge. They also have an excess power event, where they try to get you to charge. All this is done via the auto companies, they basically change your schedule in the car, then change it back.

I have never had it try to pause me when I was charging, as the events are mostly during the day. Even when they are at night, they've been like 1 - 3AM, and the car is done charging way before that. I also have never done the excess power event, because either the car is at 90%, or my EVSE prevents charging because I have it set to the same off-peak hours.

The Smart Charge program has no impact if you're not at your home charger.

 

[Melancholy1980]

They are different things.

Yes, FordPass has some utility TOU plans in it, and you can use those to set your vehicle to charge at off-peak times, assuming you have a TOU plan. When I first got my Fusion Energi, they told me my utility wasn't compatible, until I pointed out it was the same utility they used, and the same TOU plan they had in their demo video online... ? Turns out it was the 120v charging that was the issue, which has been an issue since at least 2018, where it charges right away because it cannot make the target percentage during the scheduled hours.

But, as I said, that's different than the programs we're talking about.

My utility has two programs. First, if you bought an approved charger, they gave you a $500 rebate. Those approved chargers have agreements with the utility company to provide them with data. The utility has no ability to access the charger.

Second program is called Smart Charge. Ford and some other company's (Chevrolet, BMW) work with my utility (and I assume others). You MUST be on a TOU plan or change to one. You apply to the program, and are accepted. They send you $50. A year later they send you another $50. During the program, in a given month they may up to 6 times determine that there is a peak demand period coming, they issue a "pause charge" notice, and then a few hours later they pause your car from charging for 2 to 4 hours (has always been 2 over two years). Then, they resume charging at the end of the event. You can override if you need to charge. They also have an excess power event, where they try to get you to charge. All this is done via the auto companies, they basically change your schedule in the car, then change it back.

I have never had it try to pause me when I was charging, as the events are mostly during the day. Even when they are at night, they've been like 1 - 3AM, and the car is done charging way before that. I also have never done the excess power event, because either the car is at 90%, or my EVSE prevents charging because I have it set to the same off-peak hours.

The Smart Charge program has no impact if you're not at your home charger.

I would reconsider allowing it if it’s only on my Juicebox, but I’ll never let them add anything directly to the car ever again. Currently the smart charge program in NY says the car is the preferred method and they’d only allow the charger if the car wasn’t compatible. Based on this experience I may contact them to get them to reconsider their stance on this as if they continue down this path they’re going to wish they hadn’t when more people like me start complaining to them about them killing their 12v batteries.

 

[kennethjk]

I told her that and she said I had to pay it and then ford would maybe reimburse it because she can’t see my policy. I guess I should just pay it to get this issue resolved.

Did you sign up for Smart Charge?

 

[kennethjk]

I would reconsider allowing it if it’s only on my Juicebox, but I’ll never let them add anything directly to the car ever again. Currently the smart charge program in NY says the car is the preferred method and they’d only allow the charger if the car wasn’t compatible. Based on this experience I may contact them to get them to reconsider their stance on this as if they continue down this path they’re going to wish they hadn’t when more people like me start complaining to them about them killing their 12v batteries.

Just read this. I think if you just signup for Juicebox , which should be allowed based on their e mail, you would be ok.

best to call them , I am not eligible since I am on TOU. You might want to check that out. They also reduce the basic monthly electric charge if you contact them that you have an EV

 

[kennethjk]

I would reconsider allowing it if it’s only on my Juicebox, but I’ll never let them add anything directly to the car ever again. Currently the smart charge program in NY says the car is the preferred method and they’d only allow the charger if the car wasn’t compatible. Based on this experience I may contact them to get them to reconsider their stance on this as if they continue down this path they’re going to wish they hadn’t when more people like me start complaining to them about them killing their 12v batteries.

Check this out if you haven't already

https://www.oru.com/en/our-energy-f...-ev-drivers/rate-options-for-charging-at-home

 

[kennethjk]

Took it to the dealership just to be safe. The error cleared after turning it off at the dealer but the ford pass app still says power train error. They’re going to look at it anyways as a precaution and while they’re at it look into that L2 charging issue I’ve been having where it starts and stops over and over before it charges. So alls well that ends well I guess. I really appreciate everyone’s guidance and help during this event. I love the car and miss it already. They stuck me with a Ford Escape loaner so it’s back to 2 pedal driving and gasoline. ?

Did you take it to Schultz Ford?

 

[JohnFoxeSheets]

They are different things.

Yes, FordPass has some utility TOU plans in it, and you can use those to set your vehicle to charge at off-peak times, assuming you have a TOU plan. When I first got my Fusion Energi, they told me my utility wasn't compatible, until I pointed out it was the same utility they used, and the same TOU plan they had in their demo video online... ? Turns out it was the 120v charging that was the issue, which has been an issue since at least 2018, where it charges right away because it cannot make the target percentage during the scheduled hours.

But, as I said, that's different than the programs we're talking about.

My utility has two programs. First, if you bought an approved charger, they gave you a $500 rebate. Those approved chargers have agreements with the utility company to provide them with data. The utility has no ability to access the charger.

Second program is called Smart Charge. Ford and some other company's (Chevrolet, BMW) work with my utility (and I assume others). You MUST be on a TOU plan or change to one. You apply to the program, and are accepted. They send you $50. A year later they send you another $50. During the program, in a given month they may up to 6 times determine that there is a peak demand period coming, they issue a "pause charge" notice, and then a few hours later they pause your car from charging for 2 to 4 hours (has always been 2 over two years). Then, they resume charging at the end of the event. You can override if you need to charge. They also have an excess power event, where they try to get you to charge. All this is done via the auto companies, they basically change your schedule in the car, then change it back.

I have never had it try to pause me when I was charging, as the events are mostly during the day. Even when they are at night, they've been like 1 - 3AM, and the car is done charging way before that. I also have never done the excess power event, because either the car is at 90%, or my EVSE prevents charging because I have it set to the same off-peak hours.

The Smart Charge program has no impact if you're not at your home charger.

Yeah, I get it - I considered putting in a caveat for such programs but decided not to since it could result in multiple paragraphs I didn't want to write... ?

But I noticed that some here were talking about connecting the utility to their car so that it would handle seasonal TOU-time changes, hence my comment.

 

[Melancholy1980]

Did you take it to Schultz Ford?

Yes, that’s where it’s at right now.

 

[eleven24]

Isn't that Ioniq?

I'll see myself out

Now that song is in my head, thanks!

EDIT: Someone at Hyundai should contact Alanis Morrissette. Isn't it Ioniq would be some good marketing

 

[A-A-Ron]

Now that song is in my head, thanks!

EDIT: Someone at Hyundai should contact Alanis Morrissette. Isn't it Ioniq would be some good marketing

I get that song stuck in my head every time I see one on the road.

Technically though, it should be used for marketing every single EV that isn't an Ioniq, in keeping with the song lyrics not actually being ironic.

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