Goodwill Program Information: High Voltage Battery Junction Box (23S56)

[leeman]

Hi Mustang Mach-E Owners,

In our ongoing efforts to ensure you are well looked after, we are offering customers impacted by the 23S56 recall with a goodwill package following service completion as an appreciation for working with us and your dealer to make this right for you.

If you have had your Mustang Mach-E serviced for this recall the goodwill package will automatically be sent to you.

What is included in the goodwill package?
1. 30k FordPass®Rewards – These points are automatically placed in the user’s account after all repair paperwork has been processed by the Dealer and Ford
2. A complimentary mobile phone charging mat with an updated design to be sent directly to the customer’s vehicle registration address after completion of service.
3. Included with the Charging Mat is a $50 reimbursement (either an Amazon Gift Card or a mail check -- customer’s choice)
-This reimbursement will be made available to the customer via a QR code included on a letter accompanying the charging mat.

If you have completed this recall already and are awaiting your goodwill package, we are beginning dispatch of the FordPass Rewards points and mobile phone charging mat this month and you should receive them soon.

What do I need to do to receive this package?
Customers eligible for FSA 23S56 should work with their local dealer to complete the repair. Customers will start seeing their FordPass Rewards points in their accounts approximately 3 weeks after the repair is completed. The charging mat and $50 reimbursement will also be sent approximately 3 weeks after the repair is completed. No additional action by the customer is necessary.

My dealer didn’t mention the goodwill program when I picked up my vehicle after repair. How do I know I’ll receive this package?
Regardless of whether the dealer communicated the details of the package, customers affected by FSA 23S56 will receive these complimentary gifts automatically.

It’s been well over 3 weeks since this forum post, my FSA has been completed, and I have not received any update on goodwill delivery. What should I do?
Please send us a DM here on the forum with your VIN, contact information, recall completion date and dealership. We will review your details and progress of your goodwill. Alternatively our Recall Concierge team will be happy to assist you. They can be reached at 1-833-807-3673 or ford.com/support. Representatives are available Monday through Friday: 8:30 a.m. – 5:30 p.m. ET.

I completed my FSA for this recall prior to this goodwill program going into effect. Do I still receive a gift?
Goodwill is specific to the FSA 23S56 recall program. Customers who have completed the FSA 23S56 recall will automatically receive their goodwill.

I would love to see that for me as well because I had to defective part I did have it replaced and did have to spend some time without my car but never received anything from Ford a note a letter nothing. I have a 2021 GT the one thing is I'm afraid to drive it anywhere it's not too far from home because of this problem I'm fearful that the high voltage part will continue to fail overtime again because the way they made it based on the pictures and I'm an electronic engineer they did not do a very good job and it leaves me wondering what the quality of the whole drivetrain is.

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[ycking]

@Ford Motor Company
I been waiting for this recall to get completed on my Mach e . It be almost a month since dealer said they ordered the parts and I haven’t heard anything back since then. I did call 2 weeks ago and was told it be here last week. Still nothing.

 

[Dnorwood98]

It would be nice if your dealers honored the courtesy vehicle part of this recall...the dealer doing my repair (closest to my house) say they only have cars for those that bought their car from their dealership (they were not an EV authorized dealer at the time I bought my MME).

 

[leeman]

No, I got it new so I'm the first and only owner. Not sure why they would be delayed for me but I tried reaching out sub no luck, so now I'm waiting.

It's so nice of Ford to offer these packages during their recall but for all of us who had to get these parts replaced prior to the official recall during their technical service period. Get no thanks for the pain that we suffered in this defective part in so many vehicles if not all I wonder if they even the new part is even corrected many folks here have seen multiple failures of their high voltage battery connector. It's sad I called today to see if I qualify for the program because I did get it replaced but unfortunately it was a few weeks before the official recall came in they said nope you get nothing I thought that was very strange considering that this was something that they knew was going to happen and they just basically tell people they go pound sand#ford

 

[leeman]

It's so nice of Ford to offer these packages during their recall but for all of us who had to get these parts replaced prior to the official recall during their technical service period. Get no thanks for the pain that we suffered in this defective part in so many vehicles if not all I wonder if they even the new part is even corrected many folks here have seen multiple failures of their high voltage battery connector. It's sad I called today to see if I qualify for the program because I did get it replaced but unfortunately it was a few weeks before the official recall came in they said nope you get nothing I thought that was very strange considering that this was something that they knew was going to happen and they just basically tell people they go pound sand#ford

 

[BaconNerd]

I had the recall completed on March 19th, got the points on March 26th, but nothing on the charging mat and gift card. I sent a direct message to Ford on the Mach-E forum earlier this week (Wednesday), they responded same day to get more information. Next day (Thursday) I sent back the information & they opened a ticket with the EV Team , and I got a phone call from the EV Team the same day (Thursday). The person I spoke with had no knowledge of the goodwill program and was confused because she thought I was looking to get money back from paying for a recall. The EV Team member also suggested I call the accessories team. (She also sounded like she was running on a treadmill). So that was a dead end.

Today (Friday) I called the number that Ford directly message me, (1-833-807-3673) and got connected with a wonderful representative (Sherril) who was familiar with the program, and she confirmed these things.

- The dealer was supposed to place a letter in the car notifying that you will receive three things (30k points, charging mat, giftcard/check). Note: The letter is a notification of those three things, not the actual things. She even called my dealership's service manager to see if they were including that letter for other recalls, which they said they would have to check with their regional manager.
- She said that the charging mat is still scheduled to be shipped & should be shipping soon, but call back if you don't get it within 3-weeks more weeks.
-The gift card/check QR code letter is included with the charging mat.


The rep also warned me that some people are getting issues with the accelerator pedal with one-pedal driving right after they perform the recall. There is a fix for that in place that the dealer can implement. My wife & I do not use one-pedal and were not affected. Our Blue Cruise stopped working sometime after the recall, but that was tied to the driver camera fault, which the dealer repaired quickly.

I received the new charging pad and gift card letter yesterday (5/22/24). So a little longer than 3-weeks, but it did show up.

I got the charging mat that has an additional line a few inches from the bottom. Waiting on the report from my wife to see if it works better.

 

[BaconNerd]

@Ford Motor Company
I been waiting for this recall to get completed on my Mach e . It be almost a month since dealer said they ordered the parts and I haven’t heard anything back since then. I did call 2 weeks ago and was told it be here last week. Still nothing.

When I had pre-scheduled the service they didn't have the part. The car had to physically be in their lot in order for them to get the part. Very strange. It was the same deal when I had a recall on my Ford Explorer for the backup camera and rear axle bolt. My dealer in Milwaukee suburbs had a non-EV loaner for me at no cost. (They don't have any EVs in their loaner fleet)

Dealer is the higher level of EV Certified, already has the EV Public Chargers sitting in their parking lot (not hooked up yet) and is an independent dealer (1-location only).

 

[ycking]

When I had pre-scheduled the service they didn't have the part. The car had to physically be in their lot in order for them to get the part. Very strange. It was the same deal when I had a recall on my Ford Explorer for the backup camera and rear axle bolt. My dealer in Milwaukee suburbs had a non-EV loaner for me at no cost. (They don't have any EVs in their loaner fleet)

Dealer is the higher level of EV Certified, already has the EV Public Chargers sitting in their parking lot (not hooked up yet) and is an independent dealer (1-location only).

I have not give any schedule for service yet. I just called them to see if they can do the repair and they said will order the parts. Which I said go ahead and do it. After that I haven't heard nothing. Tired calling them couple of times.

 

[Kismit]

I think this is a great gesture and Ford is to be congratulated.

I just wonder when I'll have an opportunity to get my HVBJB replaced under this program? Still waiting for my letter saying go git 'er done.

Anybody else with a rear-drive and big battery get that letter yet? I realize living in the flatlands without AWD my risk of part failure is about as low as it could be and still be part of the recall, but I hate to think the dog ate the letter or something.

Especially since we don't have a dog.

I haven't received my letter yet but have left a message with my dealer in hopes maybe the parts are available

 

[P. T. Magoo]

That's what I ultimately did and long story short, the HVBJB on my car was replaced Monday this week. Never did get the letter. Good luck!

 

[Tampamike]

My goodwill from Ford is now complete. Just got my $50 check in the mail today. Charging pad came a couple weeks ago and the points were posted a couple months ago.

Note on the new charging pad: it positions my iPhone 15 better and it charges fine - until it overheats and has to cool off. So, it’s sort of an improvement for a phone that didn’t exist when the car came out.

 

[hack-e]

Maybe be patient. I had my HVBJB repaired about Nov 1, 2023 and got my points Apr 19, 2024, around 5.5 months later. No pad or gift card yet.

Update: Charging mat and letter (w/ instructions to get $50 Amazon gift card or check) just arrived today, ~6 months after repair.

 

[0CO2]

New charging mat with positioning ridge makes no difference to charging my iphone 13 mini. It wouldn't charge wirelessly before and it still doesn't. The problem is the mat is too thick. If I remove the mat entirely the phone will charge, but of course nothing holds it in place. So back to the Apple magsafe charger wired to the USB in front of the rubber non charging mat. Goodwill gestures are nice. If they solve a problem. In this case my reaction is "typical Ford... doesn't actually deliver what was promised".

 

[Rt1AWD]

Hi Mustang Mach-E Owners,

In our ongoing efforts to ensure you are well looked after, we are offering customers impacted by the 23S56 recall with a goodwill package following service completion as an appreciation for working with us and your dealer to make this right for you.

If you have had your Mustang Mach-E serviced for this recall the goodwill package will automatically be sent to you.

What is included in the goodwill package?
1. 30k FordPass®Rewards – These points are automatically placed in the user’s account after all repair paperwork has been processed by the Dealer and Ford
2. A complimentary mobile phone charging mat with an updated design to be sent directly to the customer’s vehicle registration address after completion of service.
3. Included with the Charging Mat is a $50 reimbursement (either an Amazon Gift Card or a mail check -- customer’s choice)
-This reimbursement will be made available to the customer via a QR code included on a letter accompanying the charging mat.

If you have completed this recall already and are awaiting your goodwill package, we are beginning dispatch of the FordPass Rewards points and mobile phone charging mat this month and you should receive them soon.

What do I need to do to receive this package?
Customers eligible for FSA 23S56 should work with their local dealer to complete the repair. Customers will start seeing their FordPass Rewards points in their accounts approximately 3 weeks after the repair is completed. The charging mat and $50 reimbursement will also be sent approximately 3 weeks after the repair is completed. No additional action by the customer is necessary.

My dealer didn’t mention the goodwill program when I picked up my vehicle after repair. How do I know I’ll receive this package?
Regardless of whether the dealer communicated the details of the package, customers affected by FSA 23S56 will receive these complimentary gifts automatically.

It’s been well over 3 weeks since this forum post, my FSA has been completed, and I have not received any update on goodwill delivery. What should I do?
Please send us a DM here on the forum with your VIN, contact information, recall completion date and dealership. We will review your details and progress of your goodwill. Alternatively our Recall Concierge team will be happy to assist you. They can be reached at 1-833-807-3673 or ford.com/support. Representatives are available Monday through Friday: 8:30 a.m. – 5:30 p.m. ET.

I completed my FSA for this recall prior to this goodwill program going into effect. Do I still receive a gift?
Goodwill is specific to the FSA 23S56 recall program. Customers who have completed the FSA 23S56 recall will automatically receive their goodwill.

I just got 23S56 recall completed, however didn't get anything from this goodwill program. My dealer haven't even mentioned about it.

 

[thenew3]

I just got 23S56 recall completed, however didn't get anything from this goodwill program. My dealer haven't even mentioned about it.

It takes a while. I got the recall done in January. Just got the gifts two weeks ago. Never got the 30k points though.

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