Home Level 2 Charger Issues

[Brademcee]

I am going to admit that I know almost nothing when it comes to electrical matters, so maybe I am not really facing any problems here, but I feel like I might be. I am another Illinois owner using ComEd for electricity service. I am concerned that my Mach-E is not getting Level 2 charging at home. I have made notification to ComEd that I have an electric vehicle and they noted that I should be good to go. I have 400Amp service at home and my 14-50 NEMA outlet in the garage is brand new on a 50 Amp circuit. My FordPass app is showing "Charge Type" of AcBasic (not sure what it should say; maybe that is correct) and my Energy says "4kWh". In 1 hour, I have had about 16 miles added. Not terrible, I guess, but I want to make sure that I address anything that might be causing slower charging than I should expect here.

So that seems a bit low for 240V charging. You should check with whoever installed your outlet to measure the voltage at the outlet. My guess is your below 240V. Sounds like the car is charging fine.

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[Brademcee]

Odd. Do you all have the same electric supplier? Maybe they use some power line networking to monitor their meters that's causing it? Just grasping at straws here.

According to my tracker majority in Illinois but also 4 other states. But majority are in Illinois.

 

[jparduhn70]

At what price point should this be an issue?

Good point.

 

[jparduhn70]

According to my tracker majority in Illinois but also 4 other states. But majority are in Illinois.

@Brademcee, maybe we need another column in the tracker for electric service supplier.

 

[Brademcee]

@Brademcee, maybe we need another column in the tracker for electric service supplier.

Okay, I can add it.

 

[Brademcee]

@Brademcee, maybe we need another column in the tracker for electric service supplier.

The tracker has been updated. It now has a column for electrical utility provider.

 

[Ponypower50]

Where is the tracker sheet, I lost it.

Thanks

 

[Brademcee]

Where is the tracker sheet, I lost it.

Thanks

Here you go

https://1drv.ms/x/s!AqSCFVLhap42hdx-xHaP9_7aiXxcXQ

 

[Wally]

Who is your dealer? Keep us posted. I have had no luck with dealer.

Arlington Heights Ford.
They have been great and supportive. But no resolution to the problem.

 

[tkompass]

Neighbor.....Hawthorn Woods !

Let me know if you need a test vehicle......picked up my Premium ER RWD yesterday at Wickstrom in Barrington.

Actually I'm in Hawthorn Woods myself. It would be nice to see if your car charges at my house.

 

[TheVirtualTim]

Maybe something to do with the GPS in Illinois.

GPS satellites are in space ... they don't care where you are on the planet.

 

[TheVirtualTim]

So that seems a bit low for 240V charging. You should check with whoever installed your outlet to measure the voltage at the outlet. My guess is your below 240V. Sounds like the car is charging fine.

The caution is ... sometimes the car just wants to put a little charge on the low-voltage (12v) battery and those will be at much lower amperage than it will use vs. when it charges the high-voltage battery.

Having a 50 amp Circuit Breaker means the charger will allow the car to pull up to 40 amps at 240v. Watts = Volts X Amps. So 240 X 40 = 9600 (9.6 kW) ... so the the max the car should be allowed to pull when charging the high voltage battery ... and it will draw that when charging the big battery (unless the big battery is nearly near the max charge state that you set already).

 

[@kWhpony]

Fair Oaks in Naperville. That is who is working with the Ford engineering team. Hopefully this week Ford will figure out the issue. Not sure if they will resolve it but as long as they can figure it out. Your issue is definitely strange because most of us can charge from commercial L2 and L3 chargers. I just DC fast charged for the first time at Woodfield Mall and it worked perfect. I have also L2 charged at multiple Ford dealers and some other commercial chargers without issue. Just L2 charging at the house doesn’t work.

Tonight I just connected with @tkompass who lives minutes away and we tested my MME and was unsuccessful. Returned home to test my Grizzl-e for the first time and no success. Tried the Ford mobile charger into the 50A services with no success.

@Brademcee please do keep us posted should there be news this week from Fair Oaks or Ford engineers.

 

[Brademcee]

Tonight I just connected with @tkompass who lives minutes away and we tested my MME and was unsuccessful. Returned home to test my Grizzl-e for the first time and no success. Tried the Ford mobile charger into the 50A services with no success.

@Brademcee please do keep us posted should there be news this week from Fair Oaks or Ford engineers.

Will do.

 

[Edgardk]

GPS satellites are in space ... they don't care where you are on the planet.

the car "Charging Location" uses GPS and/or the cell phone towers to locate the car.

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