Serramonte Ford Mach-E Specialist Here

[WNKent]

You are also conveniently omitting (or are unaware of) the fact that Ford corporate themselves have put out a memo stating that the post-sale check method is valid. Seems you're directing a lot of anger towards @Gloff as if he's the administrator of the price protection process. I would prefer to have price protection up front (as opposed to post-sale check), but I also agree with his assessment (and @ARK's) that they don't want to be giving away thousands of dollars in the event that a couple price protections don't get reimbursed. It's not dissimilar to the idea that we want the price protection up front because we're not convinced the dealer will pass it on to us - just switch the parties.

Seems odd to crucify him when he's come on here to provide information to us and has openly stated that his dealership is actually trying to get Ford to change the process because they understand how anti-consumer it is. Your issue is with Ford corporate and seems like his dealership is actually advocating on our behalf.

I'm not crucifying him at all, in fact I said to him in this thread that I wished that I went to his dealership, but perhaps you missed that. I was speaking about this process and that no one seems to know what they are doing, but maybe you have missed those complaints in this forum too. There's no reason that the dealership wouldn't be reimbursed, unless the dealership messes something up, which is really a training issue and that's not anyone's fault, except for the management team, of each dealership. There's no conspiracy theory here.

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[IgorKl]

It's nice to have local dealership representative on board.

 

[jayemunr]

I'm not crucifying him at all, in fact I said to him in this thread that I wished that I went to his dealership, but perhaps you missed that. I was speaking about this process and that no one seems to know what they are doing, but maybe you have missed those complaints in this forum too. There's no reason that the dealership wouldn't be reimbursed, unless the dealership messes something up, which is really a training issue and that's not anyone's fault, except for the management team, of each dealership. There's no conspiracy theory here.

The whole issue just strikes me as being no different than any other when purchasing a car under the dealership based system. People find what they’re willing to accept and what they aren’t. As others have stated they wouldn’t work with a dealership that operated this way, no different than most of us would not purchase a car with ADM, seems completely fair to me. I think your point was clear and I completely agree with you. Kudos to Gloff for his post but there is nothing wrong with a consumer not feeling they need the burden of the issue of dealerships concerned with their own brands not compensating them for stated policies. Too much is thrown on the consumer in this world as it is, so I’ll stick to dealerships that keep me out of that and just make me a priority.

 

[MisterSofa]

I know the program. Price protection is honored at our store. The customer does have to wait for us to get paid by Ford before we issue the check, yes.

It’s sad that a dealership doesn’t have enough cash flow to credit the customer at time time of delivery. I would be wary of that dealership. Sounds ass backwards to me.

 

[JohnFoxeSheets]

@Gloff

Hey Mach-E Community!

My name is Sean McLaughlin.

I'm the Mach-E, Lightning, and Bronco Specialist here at the store. Most of my forum time has been spent on Bronco6G, but I've also been on here passively for a while. Wanted to jump in to give our customers (and other Mach-E Customers) another resource. Feel free to ask any questions about the process (which most of you know already), our store, or anything Mach-E (and Lightning!) My direct email at the store for EV related items is [email protected], you can always reach out there as well if you want an order update or have questions!

UPDATE: Subsequent to the time of my negative experience at Serramonte Ford they have changed their service management and it has made all the positive difference in the world. Sadly the same can be said for Putnam, albeit in ht opposite direction. I now exclusively get my car serviced at Serramonte.

Hi Sean,

Thank you for piping up and taking all our slings and arrows. Your skin is appropriately thick! As much fun as the price protection discussion is [insert GIF of an old Tom & Jerry cartoon], I'd like to talk about service.

I had a very bad, albeit also very short experience with Serramonte Ford Service. Rather than reciting it here, you can read about it in this post. Once you've read that post, you'll likely want to know who were Dealerships #1 and #2. I'm sad to say that Serramonte was Dealership #1. Please contrast the I really don't care that your car can't be driven two days after you took delivery and you're on your own for a rental car attitude from Serramonte with the I'm going to do what's necessary to make this customer's day as least bad as possible given that his two day old car is essentially dead attitude from Dealership #2 (Putnam Ford Service).

I really want all dealerships to offer the great service I continue to get at Putnam and hope that something can be done to address things at Serramonte Ford.

 

[PNWJustin]

Hey Mach-E Community!

My name is Sean McLaughlin.

I'm the Mach-E, Lightning, and Bronco Specialist here at the store. Most of my forum time has been spent on Bronco6G, but I've also been on here passively for a while. Wanted to jump in to give our customers (and other Mach-E Customers) another resource. Feel free to ask any questions about the process (which most of you know already), our store, or anything Mach-E (and Lightning!) My direct email at the store for EV related items is [email protected], you can always reach out there as well if you want an order update or have questions!

Hey Sean! I imagine an over-prepared buyer can sometimes help make things go by usually a bit faster.

My MME is on order and currently on its way to the dealer, are there any recommended steps you’d make to be prepared for making it the best experience in store?

I ordered in September of ‘21 and am shooting to go with the Ford Options plan, seeing as I’m eligible for a $2,000 incentive based on my zip code on top of the pp.

 

[MellowJohnny]

A/Z = Ford Employee(A)/Retiree(Z)
D = Dealer Employee
X = Partner Program (Mustang Club/Employer Program) or Friends and Neighbors (Issued by a Ford Employee)

You can also get X-Plan being a current Ford shareholder. Just need to produce paperwork (which Ford sends you) showing you’ve held F stock for the last 6 months.

 

[RickMachE]

You can also get X-Plan being a current Ford shareholder. Just need to produce paperwork (which Ford sends you) showing you’ve held F stock for the last 6 months.

Also Experimental Aircraft Association, some alumni associations, and hundreds of companies.

 

[BayAreaGuy]

I've been working with Sean on my Mach-E purchase which should be built in the next 3 weeks ?. He's been super responsive to any questions I've had and generally great to work with, which is not something I could say about many of my car purchase experiences.

 

[eBullitt]

Sean, first, thank you for your willingness to step forward and offer your insights into the Mach-e experience from the dealership's point of view.

My question is a common one for customers that submitted Mach-e orders and have not been scheduled for production. How can I find out my “place in line” for receiving a production date and who is in the best position to help? I have reached out to the dealership, Ford Customer Service, Ford Marketing, the Ford Social Media Team, etc., the list goes on, however, no one seems to have an answer. I’ve heard about things like priority codes, dealer allocations, and Park Assist prep kits (which according to my dealer, neither they nor their Ford rep know anything about) as being factors in scheduling.

From a dealership perspective, what information is available for you to see on the status of an order? Beyond what is readily available to see in Ford systems, can the dealer inquire through their Ford rep to obtain an answer on when an order might be scheduled for production?

Also, perhaps I’m not asking my dealer the right questions. Any recommendations you can share on what I should be asking?

 

[Gloff]

It’s sad that a dealership doesn’t have enough cash flow to credit the customer at time time of delivery. I would be wary of that dealership. Sounds ass backwards to me.

It's not about cash flow.

 

[Travman1974]

Hi @Gloff, thanks for chiming in on this forum.

I was wondering if you might have any insight into the dealer allocation process? What is the typically monthly allocation a dealership like yours will receive? Also why is it the Premium and CaRT1 seem to take forever to get a build date, but Many GT and Selects seem to get built within 3 - 4 months?

 

[Gloff]

@Gloff

Hi Sean,

Thank you for piping up and taking all our slings and arrows. Your skin is appropriately thick! As much fun as the price protection discussion is [insert GIF of an old Tom & Jerry cartoon], I'd like to talk about service.

I had a very bad, albeit also very short experience with Serramonte Ford Service. Rather than reciting it here, you can read about it in this post. Once you've read that post, you'll likely want to know who were Dealerships #1 and #2. I'm sad to say that Serramonte was Dealership #1. Please contrast the I really don't care that your car can't be driven two days after you took delivery and you're on your own for a rental car attitude from Serramonte with the I'm going to do what's necessary to make this customer's day as least bad as possible given that his two day old car is essentially dead attitude from Dealership #2 (Putnam Ford Service).

I really want all dealerships to offer the great service I continue to get at Putnam and hope that something can be done to address things at Serramonte Ford.

Can you PM me the phone number you called in on? I'd like to look up the call and forward your post to the service director.

 

[kltye]

It's not about cash flow.

I don't blame you - I wouldn't want to be on the hook for thousands of dollars at a time. Once the money goes out (to the customer), you can't get it back. If Ford decides to delay things, you're stuck. Plus, I'm sure it also messes with balance sheets.

 

[Gloff]

Hey Sean! I imagine an over-prepared buyer can sometimes help make things go by usually a bit faster.

My MME is on order and currently on its way to the dealer, are there any recommended steps you’d make to be prepared for making it the best experience in store?

I ordered in September of ‘21 and am shooting to go with the Ford Options plan, seeing as I’m eligible for a $2,000 incentive based on my zip code on top of the pp.

Depends on your dealership, at our store we can do the credit app ahead of time, but the rest is just making sure you bring your license, insurance, and checkbook!

You can set up fordpass ahead of time as well. We have been seeing some issues with activation on cars the customer sets up beforehand though.

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