UK Customers

[ProximusAl]

I just won’t get mine done if the dealers are doing it.

I have my dashcam solidly fixed to my windscreen, so if they insist that’s got to come off, then it ain’t getting done. I know recalls need done asap, but mine will be waiting until the bitter end. (Or until others have come up with someone good)

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[Tony.T]

good to hear it gets better. this is the only gripe i have with the MME. on motorways, no problem at all. it is smooth as silk. on every other road, you can feel every road imperfection.

I used to- but not now. Most people assume that Cornwall (where we live) has terrible roads. But we used to live in West sussex and the roads there were 3rd world in quality. In fact near East Grinstead , not far from us, was a pothole so bad it was often used by BBC news as an example.

Interestingly friends of ours fron Kent came down to stay last week and I took my mate out for a drive in the Mustang and let him drive it. One of his comments apart from F###ing hell when he gave it some beans was how good the ride was!

Just relax and give it time and it'll smooth out.

 

[Smoothbond]

So I recently got a new phone, and MyJourneys stopped working for me too. To the untrained and even trained eye everything looked like it was setup as it should be:

Phone has latest FordPass app installed - tick
FordPass app is logged in - tick
Vehicle is added and active in FordPass app - tick
Phone has been paired with the car for Bluetooth - tick
Car says your car can also do CarPlay - do you want to enable - click yes - tick
My Journeys is set to on and applink is enabled - tick

This left me wondering if there was some sort of an additional device authorisation that was missing but not showing - so I went and sat in the car to see if I could work out what it was.

Started the car up, opened FordPass on my phone, let everything settle. CarPlay was displayed on the main screen.

Went to the App screen on the car and selected FordPass from the list. Almost immediately I got the spoken alert of “This apps language does not match the language of blah blah” but straight after that an on screen alert popped up saying that the app needed authorisation to share data.

I clicked on ”I agree” and hey presto My Journeys started working again.

So unless you have opened the FordPass app on the car as well as on your device you might have missed an authorisation step that wasn’t very obvious.

Hope this maybe helps someone else

Yep not working for me since I got my iPhone 13. Tried your suggestion, still no dice. Worked fine on my iPhone 12.

 

[robert007ssmuel]

I posted a while ago that I lost all the DAB stations showing in alphabetical order on the station search. I know a few others had the same issue but I wondered if any one found a solution to get them back. Cheers.

 

[David-HC]

We were at Aldeburgh in Suffolk today, and saw the amazing Scallop sculpture on the beach (as attached) ?

I also saw another amazing sight - a Rapid Red MME parked on a street just on the outskirts of the town ?

Just wondered if it was anyone on our forum ?

 

[David-HC]

3 suggestions from their "engineers"

One of which is "The customer should check that the E-Heat functionality is disabled."

Another "it is recommended the Departure Times functionality is used and the relevant Climate Control settings are adjusted
to the respective climate the customer is in, then the car can be pre-conditioned before departure."

And the 3rd was to switch heating to Auto.


So your coat option is probably a lot more helpful!

Hi @SteveUk

Hope all is good with you!

Following your and other posts, I checked my heating this morning.

It was just 9°c outside (very autumnal!) and I set the temperature to 25°C and switched on e-heat .......... ?

Nothing changed, the fan continued to output at the same temperature as previously. I also turned off e-heat and left just the fan running with temp still at 25°C and still no change ..... and no heat ??

Following the extremely helpful response from Ford's top engineers, have you or anyone had any success with heating the car?

Cheers
David

 

[SteveUk]

I would have thought this kind of fault is down to a faulty thermostat but for it to happen in a few cars is odd?

Mine's booked in to be looked at.

The fault is sporadic.

I suspect like others have experienced, very little effort will be made to work out the issue.

 

[Mopey]

Hi @SteveUk

Following the extremely helpful response from Ford's top engineers, have you or anyone had any success with heating the car?

You did make sure the airflow is outputting to the proper vents (windscreen, face, foot). For whatever reason, sometimes my FE deselects all the vents when I change climate modes. It is -2c here today and the car is toasty (too toasty).

That being said I'm not thrilled with the 'Auto' climate function on the Mach E. It doesn't work nearly as well as my last two Fords. Full fan and defrost comes on when I don't want it to and the auto function seems more concerned with the fan speed and less about the temp you select. Also, I find that the 'warm' setting on the cabin preheat mode is so hot you could grow bananas in the back seat.

 

[Smuddell]

You did make sure the airflow is outputting to the proper vents (windscreen, face, foot). For whatever reason, sometimes my FE deselects all the vents when I change climate modes. It is -2c here today and the car is toasty (too toasty).

That being said I'm not thrilled with the 'Auto' climate function on the Mach E. It doesn't work nearly as well as my last two Fords. Full fan and defrost comes on when I don't want it to and the auto function seems more concerned with the fan speed and less about the temp you select. Also, I find that the 'warm' setting on the cabin preheat mode is so hot you could grow bananas in the back seat.

Thank you for posting here with you having already experienced cold weather - we're not that cold yet here in the UK! A couple of questions if I may, firstly how quickly after turning on the car does it pump out decent heat? And secondly, in your experience, to get the car "toasty", what is the best combination of settings to use?

 

[Mopey]

Thank you for posting here with you having already experienced cold weather - we're not that cold yet here in the UK! A couple of questions if I may, firstly how quickly after turning on the car does it pump out decent heat? And secondly, in your experience, to get the car "toasty", what is the best combination of settings to use?

I was born just up the road in Ramsgate so I'm familiar with UK weather. It's certainly different here but I've felt colder in Suffolk during a bleak, damp January day than I've felt here at -20.

To your first question: The car heats up immediately. An ice car here can take so long to start putting out heat on a frigid winter day here, it's just starting to get warm when I get home from the drive from work. Not the case with the Mach E. I got my FE in March so I got to see some -25F temps and was very happy pleased with the speed and amount of heat the car puts out. Quite frankly, the car gets too warm. I do wish we had the heated windscreens I'm used to in Europe, though, but with the fast cabin heating its not so big a deal to not have it.

As far as your second question, I'm still working on the best settings to use. I have a heated garage at home but park outdoors at work. So far the best for me is: manual mode with seat heat on Setting 1, back window and mirror heat on 1, cabin heat directed thru floor vents, and fan in manual mode with temp setting at 69 F. If I need a burst of heat for the windscreen or the cabin I manually select the manual defrost button on the lower panel down by the driver's knee. That puts out so much heat at such cyclonic speed that I usually only leave it on for a minute or so. I'll be tinkering for a while to get my final favorite climate config, but that will probably be thrown out the window the first time it hits -50c. Fortunately that's only for a few days every other winter.

I do wish they had used the same auto climate logic they used on my last two Fords. To my admittedly warm nature, the Mach E's auto climate was designed by an 85 year old lady with circulation problems who lives in Florida. (Apologies to all you 85 year old lady Mach E drivers).

BTW. I also use manual climate for the AC on those now long gone 30C summer days. Auto AC isn't cold enough for me.

I will be posting some in depth cold weather observations when real winter starts here.

 

[Smoothbond]

I would have thought this kind of fault is down to a faulty thermostat but for it to happen in a few cars is odd?

Mine's booked in to be looked at.

The fault is sporadic.

I suspect like others have experienced, very little effort will be made to work out the issue.

I think I was the first to report this fault on this thread. Mine spent a full day at my dealership 3-4 weeks ago and they couldn’t repair it. It’s booked in for another diagnostics visit in 2 weeks. The dealership were at a loss but apparently this is a known issue and a global fault report has been logged. Whatever that means.

 

[David-HC]

I would have thought this kind of fault is down to a faulty thermostat but for it to happen in a few cars is odd?

Mine's booked in to be looked at.

The fault is sporadic.

I suspect like others have experienced, very little effort will be made to work out the issue.

Thanks @SteveUk

I agree it seems to be more than just a sporadic fault - will be interesting to see what your garage says ?

I'll give my dealer a call and do likewise!

Cheers
David

 

[David-HC]

You did make sure the airflow is outputting to the proper vents (windscreen, face, foot). For whatever reason, sometimes my FE deselects all the vents when I change climate modes. It is -2c here today and the car is toasty (too toasty).

That being said I'm not thrilled with the 'Auto' climate function on the Mach E. It doesn't work nearly as well as my last two Fords. Full fan and defrost comes on when I don't want it to and the auto function seems more concerned with the fan speed and less about the temp you select. Also, I find that the 'warm' setting on the cabin preheat mode is so hot you could grow bananas in the back seat.

Hi @Mopey

Many thanks for your post ?

Yes, the airflow seems fine (always just to face in my case) but just continues to be cold.

The response Steve got from Ford was somewhat confusing I thought ?

Do you have to select e-heat to warm the car - or can you just set the temp to say 21°C and the car will warm the air flow? I'm really confused why you have to even select a "heat" or does it act as a booster?

Sorry if I'm being a bit slow here ?

Thanks David

PS I don't envy your -2° but I do envy your toasty car ?

 

[Jonno21]

Do you have to select e-heat to warm the car - or can you just set the temp to say 21°C and the car will warm the air flow? I'm really confused why you have to even select a "heat" or does it act as a booster?

Yes, this is something I would like to know as the manual isn't exactly clear. Not much heat coming out for me at 10 degrees C outside and 22 degrees C set in the car on Auto.

 

[SteveUk]

I think I was the first to report this fault on this thread. Mine spent a full day at my dealership 3-4 weeks ago and they couldn’t repair it. It’s booked in for another diagnostics visit in 2 weeks. The dealership were at a loss but apparently this is a known issue and a global fault report has been logged. Whatever that means.

That's another fail on Hannah's part then as I specifically asked her if this was a known fault and didn't get that info but instead got no useful information.

Thanks for letting me know.

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