😭😭😭 POST BATTERY CONTACTOR RECALL -- FIRST JUNCTION BOX FAILURE 😭😭😭😭

[Schmetsky]

@scoopman, do you think you being an influencer on YouTube etc., has pushed Ford to sit up and take notice or is it just part o

I'm thinking about doing this also.

When I had the software update done (Recall 22S41) I asked the service manager how much it would cost for them to replace the HVBJB. He said their manual shows 5.5 hours but that was for warranty and Ford usually reduces their actual labor time needed so they might add up to 1.5 hours more making it 7 (it could be less but he was quoting the maximum it would be). At my dealers rate of $175 per hour, that would be $1225 for labor only. The HVBJB part (NK4Z-10C666-C) will cost $736 plus tax. The total repair would be around $2021.

Each month I drive a minimum of 2 times to the airport (that is four, two hour, 117 mile drives) and I DCFC each time at the airport. I also drive at least twice a month to Yosemite and surrounding areas in the park which are at altitudes of 8600 feet. Between January and June I put 10K miles on the car. It is very warm here in the summer, generally 102-112 and several times I get the "plug in vehicle" warning when I shut off the car because it's hot. I'm not light on the go pedal driving on the mountainous roads around here. I don't plan to change where, when and how I drive but I would like the car to be reliable and if Ford doesn't come up with a hardware recall for the HVBJB in the next few months, I will have it replaced and pay for it myself. I love this car for it's all around capabilities and don't want to get any other EV at this time.

Didn't Tesla have similar issues early on? Does anyone know if Hyundai and Kia are having any early EV related issues? It will be interesting to see what issues crop up on the ne Caddy.

Sponsored

 

[newmme]

Didn't Tesla have similar issues early on?

Yes, here is a fun article to read from 2013...almost a decade ago. The issues in that old article are more "sticking sunroof" and "foggy windshields"....not major left stranded HV battery issues on all cars.

https://www.greencarreports.com/news/1081935_tesla-model-s-glitches-quirks-and-peccadilloes-roundup

Just depends on if you want spend 70k during the early years with lots of issues or not. On this forum the answer is yes, and this thread shows the headaches involved. At least this forum is great so folks know what they are signing up for

 

[mkhuffman]

@scoopman, do you think you being an influencer on YouTube etc., has pushed Ford to sit up and take notice or is it just part o

Didn't Tesla have similar issues early on? Does anyone know if Hyundai and Kia are having any early EV related issues? It will be interesting to see what issues crop up on the ne Caddy.

Rivian, who claimed they would be the anti-Tesla from a start up quality perspective, is also experiencing quality issues. In reality Rivian is doing a good job, but still. Check out the Rivian forum and you will see PaaK issues, "stop safely now" issues, wheel alignment issues, etc. And the direct sales/service model is not as great as people who hate the Ford dealership model think. There are complaints of service techs failing to find the problem, or saying there isn't a problem when there is.

I am not saying Ford is innocent because the competition is having problems also, but this is the way it is for us BEV early adopters.

 

[babgvant]

Ford has figured it out and the recall software is their only solution for us.

Do you think this is fundamentally acceptable to have a car that you cannot trust for normal usage as the product was represented to you?

If not we have to be vocal about how completely unacceptable this situation is. I was not driving like Carlos Sainz at Silverstone, and this is absolutely unacceptable that the car exhibits this amount of unreliability.

Do we know that the software is the only solution? I could have missed it, but it was my understanding that it was a solution for a specific problem, and not offered as the only, forever and ever, solution for the broader problem.

It provides a short term solution to the stop sale, as well as providing a better UX around failures. Personally, I'm happy it exists. I feel better about using the car as I would normally with it applied to the car. If they had waited for a software + hardware solution, the logistics around that would have meant a much longer wait time to reduce the safety risk associated with the legacy behavior.

I have no plans to change my behavior with the car. If it fails, it fails (obviously, that will suck either minorly or massively). That I know about a failure condition doesn't change the risk of failure probability. In many ways that's no different from any car, there are always failure states. We just happen to have more perfect information in this case.

All that said, I do hope that Ford does the right thing around the hardware long term. It will impact my stickiness to the brand, as a conquest this should matter to them. Burning goodwill with pennywise behavior isn't a good long term strategy. If this issue impacts 100% of the connectors, they should replace 100% of the connectors in market. Understanding that doing that isn't going to happen in a couple months.

Part of the difficulty here is that we don't understand the whole failure model, and perhaps Ford doesn't either.

 

[cbcasas]

Not sure if anyone has posted this but after the updates, my MME GT at DCFC EA stations seems to only charge at 79kW max, even when I started charging at 5%. Could outside temps play a role in max charging with the new update? Prior I got well over 125kW charging speed on a 250kW station before the charging curve.

Have you also tried a different station? Some EA stations I've tried have done this, then I check PlugShare to find that the specific station is broken.

 

[DadzBoyz]

The "B" part number was the one I asked my dealer about and while he was typing it up on his terminal, he said it was superseded with a "C" part and that the Sacramento Ford parts depot showed having a few in stock.

I messaged Todd to let him know of the updated part number and he said he would check it out and verify if this was correct.

Wow. That must be very new. Google searching that part number with the C suffix I don't find anything.
Looking at Ford's part site, I don't see it either. Just NK4Z10C666B.

Will keep looking.

 

[guyofthesky]

Check out this thread. First post contains most of the information you might be looking for:

https://www.macheforum.com/site/thr...ers-biggest-fear-facts-and-info-thread.18143/

That post is impressive. Thank you so much. Very helpful!

 

[Gene Bank]

A few random thoughts...

How many MME were built before the changes to the connector problem? Let's use 150,000. Someone in the thread said to put in a new connector would cost $2000. Of course that is retail. If Ford was to rectify the problem with new hardware let's just reduce labor and parts to $1000 per car. That comes to $150 million dollars! I don't see them ever doing that. They would be better off just letting cars fail through the warranty period and deal with each failure on a case-by-case basis.

Depending on what they decide to do and for peace of mind with my 2022 GT that I bought in March I might order a new car with the new part and trade mine in. I love the GT but now that I have floored it too many times to remember I have got the crazy acceleration thing out of my system a select AWD might satisfy me. We will see but this whole situation has taken a bit of fun out of the Pony.

 

[AKgrampy]

A few random thoughts...

How many MME were built before the changes to the connector problem? Let's use 150,000. Someone in the thread said to put in a new connector would cost $2000. Of course that is retail. If Ford was to rectify the problem with new hardware let's just reduce labor and parts to $1000 per car. That comes to $150 million dollars! I don't see them ever doing that. They would be better off just letting cars fail through the warranty period and deal with each failure on a case-by-case basis.

Depending on what they decide to do and for peace of mind with my 2022 GT that I bought in March I might order a new car with the new part and trade mine in. I love the GT but now that I have floored it too many times to remember I have got the crazy acceleration thing out of my system a select AWD might satisfy me. We will see but this whole situation has taken a bit of fun out of the Pony.

My thoughts exactly! Not that it matters though the sales in US were 50,000 and 50,000 outside US. Still more money than I believe Ford would want to spend. For me I just drive as normal and will deal if there is a failure. Hoping to hold out for the Lincoln EV versus ordering a new Mach.

 

[agoldman]

If this issue impacts 100% of the connectors, they should replace 100% of the connectors in market. Understanding that doing that isn't going to happen in a couple months.

I don't see how the issue doesn't affect 100% of the connectors in question. That doesn't mean 100% will fail, but 100% are iffy connectors prone to some level of failure. In my mind, that's a hardware recall. In Ford's mind, it's a software bandaid to limit the hardware replacements to the ones that now will in effect, limp into the nearest shop easier than before where they would just die on the spot. But I agree, that if we have to start driving our cars differently, we might as well just start selling and get something different.

 

[buzznwood]

A few random thoughts...

How many MME were built before the changes to the connector problem? Let's use 150,000. Someone in the thread said to put in a new connector would cost $2000. Of course that is retail. If Ford was to rectify the problem with new hardware let's just reduce labor and parts to $1000 per car. That comes to $150 million dollars! I don't see them ever doing that. They would be better off just letting cars fail through the warranty period and deal with each failure on a case-by-case basis.

Depending on what they decide to do and for peace of mind with my 2022 GT that I bought in March I might order a new car with the new part and trade mine in. I love the GT but now that I have floored it too many times to remember I have got the crazy acceleration thing out of my system a select AWD might satisfy me. We will see but this whole situation has taken a bit of fun out of the Pony.

$150 million will be a drop in the ocean by recent Ford recall standards. They ran up $1.3 billion in 14 months worth of recall costs in 2016 / 2017. Problems happen it is how you fix them that counts, and what people remember when it comes times for them to consider a replacement model.

With the deceptive marketing of the GT/GTPE vs the actual performance, inadequate components trying to be fixed with band aid software work arounds it is not going to doing much towards helping cement the loyalty of the new to the brand converts. While just adding more nails in the no more fords coffin for those with a long history of using the brand.

 

[Addos]

Ford prolonging and dragging out pushing out the software update is insane too. How the hell is this update not already pushed out to all Mach E's yesterday? Having to drive to a dealer to manually apply an update? Seriously, what the hell is the hangup with doing these types of things immediately OTA. I understand there being a little bit of a lag initially to get a bunch of cars tested, but once it has been proven to be safe, not sure why the official push has such a huge delay, especially for something as critical as this is to the safety of the cars and the protection of the components in the car. The idea of having to go to a dealership to expedite the update is insane. It is almost like someone at Ford is purposely trying to make this process as painful as fucking possible.

 

[babgvant]

I don't see how the issue doesn't affect 100% of the connectors in question. That doesn't mean 100% will fail, but 100% are iffy connectors prone to some level of failure. In my mind, that's a hardware recall. In Ford's mind, it's a software bandaid to limit the hardware replacements to the ones that now will in effect, limp into the nearest shop easier than before where they would just die on the spot. But I agree, that if we have to start driving our cars differently, we might as well just start selling and get something different.

Unless I missed something, we can't speak to "Ford's mind" because they haven't communicated their intent (this was the thing I was trying to say before). This "band-aid" addresses the immediate safety concern both for cars on the lot and cars in the wild.

Whether they are calling it done, or not, AFAIK has not yet been disclosed.

 

[scoopman]

$150 million will be a drop in the ocean by recent Ford recall standards. They ran up $1.3 billion in 14 months worth of recall costs in 2016 / 2017. Problems happen it is how you fix them that counts, and what people remember when it comes times for them to consider a replacement model.

With the deceptive marketing of the GT/GTPE vs the actual performance, inadequate components trying to be fixed with band aid software work arounds it is not going to doing much towards helping cement the loyalty of the new to the brand converts. While just adding more nails in the no more fords coffin for those with a long history of using the brand.

I won't forget how they decided to fix their design defect.

 

[ARK]

I won't forget how they decided to fix their design defect.

Hopefully you never have to deal with this issue again!

Any chance you got more information from the dealer or Ford at this point about what happened?

I think the biggest one is, was the dealership able to start your car after your dropped it off?

If they were able to start and drive it, anyone from Ford engineering say how much driving you can do or on/off cycles an owner can reasonably expect after getting the Service Vehicle Soon message before it turns into Stop Safely Now?

Sponsored