22S41 Recall Software - Server Deployment Issue

[Gimme_my_MME]

Ok y'all... Fun is over.

The updates aren't available due to a server side error. Ford is working to restore their functionality. No time frame has been given for resolution.

This is confirmed from Ford and I was okayed to release that information.

Can also confirm

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[Santa]

I went to the dealer on Thursday, July 7th for the 10K check. This is what I got...(also rear tires at 6/32 front at 8/32 with 13K)

 

[DevSecOps]

Welp... I had an appointment this morning with my dealership to apply the update. I don't know how to feel ?

2022 Premium AWD Ext, built 2/2022

My invoice reads:

"44FOZB: RECALLS
Safety Recall 22S41
Corrected by: <tech>
Reprogram the SOBDM and BECM using FDRS"

As of right now it's still unavailable

 

[Addos]

This whole thing is like amateur hour. Ford really needs to get it's sh*t together.

 

[stlippert]

So I got the HVBJB done at my dealer on June 30 (the recall fix had just been released). Checked the NHTSA Site today and it says I haven't received the recall. Which is true?

 

[tobin1920]

As of right now it's still unavailable

This makes me concerned about whether they actually did it correctly ._.

It still shows the incomplete recall for my VIN on nhtsa, not sure how long it’d take to reflect since it has only been a couple of hours.

The only outcome that is guaranteed is that I will be sweating it!

 

[DevSecOps]

In order for us to determine if you actually had the software installed we would have to run your VIN and check the module version. There's no other way to determine that.

If they said they did it today or late Friday then they probably updates the modules for the recall, but to a version released in May and you won't actually have the recall software.

 

[GrumblesTheDog]

This makes me concerned about whether they actually did it correctly ._.

It still shows the incomplete recall for my VIN on nhtsa, not sure how long it’d take to reflect since it has only been a couple of hours.

The only outcome that is guaranteed is that I will be sweating it!

I think it takes longer than a few hours - I remember my windshield recall notification took several days (maybe even a week or two?) to clear from my Ford website dashboard etc. Not a knock against Ford, I think it just takes a while for changes to propagate through a lot of legacy systems. You could probably ask someone to look up your VIN on the FDRS lookup thread - that will most accurately reflect the current software versions in your car.

 

[Mathington]

How does @Ford Motor Company plan to deal with people like myself who had the recall "completed" this weekend on their car without the dealer actually installing the updates due to it being missing from FDRS?

I'm concerned that the OTA won't be pushed to my car or the dealer won't install as they will think they already did it.

 

[scots]

I dropped my 21 Premium off at the dealer on Tuesday, July 5 and picked it up on Wednesday, July 6. About two weeks prior to that I received an OTA PowerUp update to 2.8.2, and then I received the OTA PowerUp update 22-PU0601-SRV-RC about a week after getting 2.8.2. The dealer installed the 22S41 update for the recall, and said that while they had it connected to the computer they noticed several modules needed updates - so they also updated ABS, CCM, IPMA, CMR, OBCC, RFA, WACM, DSM, and HVAC. Then while it was at the dealer overnight it got another OTA PowerUp update to 2.8.3. So I guess I've got all the latest updates now?

I've noticed since I got it back from the dealer my GOM shows I can go 242 miles at 80% charge. Prior to taking it in to the dealer it was showing I could go 292 miles at 80% charge. Nothing has changed other than getting the updates, so did one of the updates cause the reduction in range on the GOM?

 

[rinsmars]

I've had recall fixes on my prior cars take over a month before the NHTSA site was updated to say recall complete so I'm not sweating that the 22S41 install I had completed last Thursday morning says Incomplete.

 

[Rich_Maine]

Last updated: 07/11/22

Update Per Ford: This issue was caused by a server side error. Ford is working to restore functionality to the update. No time frame was given as to when it will be resolved and available again.

Everything below was from the original post where we noticed that the updates were missing. Some of the issues surrounding clearing of the recall with incorrect software versions stands as an issue that Ford will have to address.

Preface:

Today, I decided to see if I had any other updates available - other than the 22S41 Recall, which I don't want anyway. I have OTAs turned off and I haven't received any. The last update I performed to the car for the BECM and associated "recall modules" was in May with the software released before the recall. To my surprise I had no updates available, zero, zilch. I would have assumed that I had the recall at minimum, but nope. I confirmed this by checking my software versions against other GT/GTPE's that I know have the 22S41 recall applied. Confirmed that my version is 1 prior to the recall.

So, I took to the forums (here) and got a couple members to give me their VINs and with the help of VINs that @WyldStallyn had confirmed that 5 vehicles, all GTs and all from July of 2021 show the same old versions either installed or available with no recall versions available.

Could the recall have been pulled for everyone?

Through further investigation with multiple members running VINs, we are certain that is the case (read down a few posts on the main page). We can no longer find the recall versions of the software for ANY trims with ANY build dates. The only place we can find the recall software is on vehicles which previously had it applied before it was pulled.

Warning for all those who scheduled service calls the week of 07/10/22:

Those who are going to get the recall performed this week might be getting a placebo (the May version) and wasting their time. If the updates aren't available in FDRS dealers cannot perform them.

What about the OTA's going out?

Once I get access to that internal system I'll publish my findings on the status of the recall OTA. As of right now I have no idea if it's still being rolled out. I would assume not, but I don't have concrete answers yet. Per this post it is no longer showing in the OTA system.

Recall Cleared??

One of the VINs I ran had the 22S41 recall pulled by the dealer and they updated the modules to pre-recall versions. I assume that VIN has been cleared from the recall system even though he doesn't have the correct versions. That could be messy ...

But are you sure? I updated my modules today...

I've received a couple messages from people who say they have updated with the recall software. While I don't disbelieve them at all, the interesting part to all this is that the updates for the "recall modules" had an update just 1 month prior. So unless you are carefully looking at the exact software revision, you would assume that the recall is available because the modules that require updating are likely showing has having available updates. This, because the May release wasn't installed OTA and due to its proximity to the recall version. So could there be some cars with the recall updates available today? Sure, but there's none that I've seen yet and we have collectively run probably 20 VINs. All that being said - that is why I have this thread labeled as investigative still. If someone wants to provide me their VIN who is claiming they installed them I would be happy to look. So far, no one has stepped up and provided that proof.

Is it being rolled back?

Nothing suggests that if you had 22S41 installed it is being rolled back. This would require a new release of module software and there's none available at all.

What if I had 22S41 installed and they end up revising the recall software?

Then you will have to get the new version, which yeah, could mean another trip to the dealer. There's nothing to suggest that at this time.

NHTSA VIN Check:

In the NHTSA VIN check my vehicle and others show the 22S41 recall active.

Reference threads for people helping:

Version numbers for recall software:
https://www.macheforum.com/site/thr...obdmc-sobdmb-updates-available-in-fdrs.19011/

Also see attached recall report for versions

Non-Recall, May, Tool-Tip Versions (thanks @WyldStallyn):

A note about accuracy:

Although I am opposed to the software recall, that has nothing to do with this thread. Accuracy and honesty are more important than my personal opinions. If things change or if I get new information to disprove my claims, I will update the thread accordingly.

Mine was early job 1 build and nhtsa does show recall as outstanding for me. Nhtsa number is not available right now.
thanks for excellent post!

I did file complaint as mentioned in other post as well.

 

[Mathington]

I dropped my 21 Premium off at the dealer on Tuesday, July 5 and picked it up on Wednesday, July 6. About two weeks prior to that I received an OTA PowerUp update to 2.8.2, and then I received the OTA PowerUp update 22-PU0601-SRV-RC about a week after getting 2.8.2. The dealer installed the 22S41 update for the recall, and said that while they had it connected to the computer they noticed several modules needed updates - so they also updated ABS, CCM, IPMA, CMR, OBCC, RFA, WACM, DSM, and HVAC. Then while it was at the dealer overnight it got another OTA PowerUp update to 2.8.3. So I guess I've got all the latest updates now?

I've noticed since I got it back from the dealer my GOM shows I can go 242 miles at 80% charge. Prior to taking it in to the dealer it was showing I could go 292 miles at 80% charge. Nothing has changed other than getting the updates, so did one of the updates cause the reduction in range on the GOM?

I would recommend you reset your driving history and let it re-learn your driving style.

 

[lonndog]

Possibly related: A few minutes ago, the Mach-E widget on my Android phone had a notification (the first ever): I'd had an OTA update! Also my first ever. Not the recall, but power-up 2.8.2.

Must be they're back up, the barn door is open, and all the updates are flying.

Or something.

 

[Shayne]

I dropped my 21 Premium off at the dealer on Tuesday, July 5 and picked it up on Wednesday, July 6. About two weeks prior to that I received an OTA PowerUp update to 2.8.2, and then I received the OTA PowerUp update 22-PU0601-SRV-RC about a week after getting 2.8.2. The dealer installed the 22S41 update for the recall, and said that while they had it connected to the computer they noticed several modules needed updates - so they also updated ABS, CCM, IPMA, CMR, OBCC, RFA, WACM, DSM, and HVAC. Then while it was at the dealer overnight it got another OTA PowerUp update to 2.8.3. So I guess I've got all the latest updates now?

I've noticed since I got it back from the dealer my GOM shows I can go 242 miles at 80% charge. Prior to taking it in to the dealer it was showing I could go 292 miles at 80% charge. Nothing has changed other than getting the updates, so did one of the updates cause the reduction in range on the GOM?

May have reset your driving history with all those updates so it does not know how you drive anymore and will need to learn again.

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