Home Level 2 Charger Issues

[eStang]

I know they're taking a poll of those having 240 v charger issues do you know if many have entered their information into it yet?

The tracking sheet is here - I've entered my info into it.
Home Level 2 Charger Issues | Page 18 | Ford Mustang Mach-E Forum - MachEforum.com

There are 17 vehicles listed in there so far. If anyone else is encountering this issue, please join the list. And open a case with Ford. I found it handy to DM @Ford on Twitter to accomplish that, rather than wasting time on the phone. I think you can also get a case opened via Chat at https://www.ford.com/help/contact/

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[Shayne]

New iPhone/android fordpass update this morning. 3.19.0

 

[Brademcee]

So back in town. Just talked to Fair Oaks and the Ford Regional Mach-E engineer wants to wait to install the BCM now because someone else at the Roselle Ford dealership got the new BCM installed and it did not fix it. They now think it needs a software update to fix the issue. So I am back in a holding pattern. However, my MME is charging again from the 240V outlet again today. Not sure why all of a sudden I am seeing more occurances of successfull charging from the 240V outlet but it is not consistent.

 

[Shayne]

So back in town. Just talked to Fair Oaks and the Ford Regional Mach-E engineer wants to wait to install the BCM now because someone else at the Roselle Ford dealership got the new BCM installed and it did not fix it. They now think it needs a software update to fix the issue. So I am back in a holding pattern. However, my MME is charging again from the 240V outlet again today. Not sure why all of a sudden I am seeing more occurances of successfull charging from the 240V outlet but it is not consistent.

I know just enough to make you do it again ? ?. As noted mine is random also like ram issues which are always hard to track. When they work sometimes but not others and that happens at different stages of the process it is difficult. You can bring it in and it works for them which will even further complicate your problem. Always good to have double parts when your figuring out those types of issues. Darn tech is great when it is working.

 

[Curt]

Ok, my dealer found the missing key to their one Mach-E on the lot and let me take it home to see if it charges. Same story, different car. At least it's another data point. This one has an early build date of 11/20. I'm completely reliant on this forum for resolution at this point.

 

[Illinibird]

If it makes you feel any better, I'm downstate and do not have charging issues. And I think eponyinIL is downstate without issues. I think most reporting the issue are on ComEd. My voltage measured 246 when I checked it. Are you on Ameren?

No, Comm Ed. Frankfort is a suburb of Chicago. Since this is happening in and around Chicago, that's why I have concerns.

 

[IL_Vet]

Oh boy, another thing I have to worry about! What are they (Ford or your dealer) telling you about fixing this problem? Do you know what is causing this (is Comm Ed routinely over 240 volts)?. If the voltage being too high is the problem do they make voltage regulators that prevent the voltage coming out over 240 volts to be dropped down to 240 volts AC?

I live in Illinois too, Northern Lake County and am a ComEd customer.

My wiring was installed properly with the correct wire size for a 50A circuit breaker, including a proper ground wire run from the panel to the 14-50 outlet.

I do not use the Ford Pass App for anything other than using the free Electrify America charging. The location on my phone is rarely activated. (I know where I am; Ford doesn't need to know)

I have not set any charging schedules in my car, as ComEd's rates are mostly the same across the day UNLESS you enroll in the hourly billing program. (I am now enrolled in such)

The ChargePoint EVSE in my garage continues to work for me via a NEMA 14-50 outlet. The Ford Mobile charger also worked flawlessly at the 14-50 outlet. Since enrolling in ComEd's hourly billing program, I have scheduled the ChargePoint to initiate charging from 18:00 until 08:00. It uneventfully charges during those hours.

I understand that some in Illinois ComEd consumers are experiencing problems with charging their MMEs, but it is not a universal ComEd or Illinois problem.

My words are only meant to provide hope for IllinBird and other prospective MME owners. The charging problem in IL is not universal.

That's my two cents.

 

[Illinibird]

I live in Illinois too, Northern Lake County and am a ComEd customer.

My wiring was installed properly with the correct wire size for a 50A circuit breaker, including a proper ground wire run from the panel to the 14-50 outlet.

I do not use the Ford Pass App for anything other than using the free Electrify America charging. The location on my phone is rarely activated. (I know where I am; Ford doesn't need to know)

I have not set any charging schedules in my car, as ComEd's rates are mostly the same across the day UNLESS you enroll in the hourly billing program. (I am now enrolled in such)

The ChargePoint EVSE in my garage continues to work for me via a NEMA 14-50 outlet. The Ford Mobile charger also worked flawlessly at the 14-50 outlet. Since enrolling in ComEd's hourly billing program, I have scheduled the ChargePoint to initiate charging from 18:00 until 08:00. It uneventfully charges during those hours.

I understand that some in Illinois ComEd consumers are experiencing problems with charging their MMEs, but it is not a universal ComEd or Illinois problem.

My words are only meant to provide hope for IllinBird and other prospective MME owners. The charging problem in IL is not universal.

That's my two cents.

Encouraging. Thank you. I'm not in enrolled in hourly billing as I thought it was something where they involuntarily cutback on your consumption during peak hours; just the hottest hours of the day when I need air conditioning. I have a medical condition that's made worse by heat so I don't want to have the house hotter than is comfortable (76-77 degrees).

PS - I have the same 50 amp 240 volt dedicated 14-50 outlet. He used a 50 amp GFCI breaker as per Ford's instruction; #6 gauge wires with a separate ground that runs to the panel; oversized conduit to accommodate the #6 gauge wire and the 14-50 amp outlet is rated for 50 amps (duh).

 

[@kWhpony]

I live in Illinois too, Northern Lake County and am a ComEd customer.

My wiring was installed properly with the correct wire size for a 50A circuit breaker, including a proper ground wire run from the panel to the 14-50 outlet.

I do not use the Ford Pass App for anything other than using the free Electrify America charging. The location on my phone is rarely activated. (I know where I am; Ford doesn't need to know)

I have not set any charging schedules in my car, as ComEd's rates are mostly the same across the day UNLESS you enroll in the hourly billing program. (I am now enrolled in such)

The ChargePoint EVSE in my garage continues to work for me via a NEMA 14-50 outlet. The Ford Mobile charger also worked flawlessly at the 14-50 outlet. Since enrolling in ComEd's hourly billing program, I have scheduled the ChargePoint to initiate charging from 18:00 until 08:00. It uneventfully charges during those hours.

I understand that some in Illinois ComEd consumers are experiencing problems with charging their MMEs, but it is not a universal ComEd or Illinois problem.

My words are only meant to provide hope for IllinBird and other prospective MME owners. The charging problem in IL is not universal.

That's my two cents.

Myself & @tkompass live in south central Lake County with similar wiring of our 50A circuits but our vehicles will not charge using either the mobile charger or my Grizzl-e.

What might play a factor is Smart Meter which was installed by ComEd in the last 1-2 years.

Expecting a software update will solve our issue. Car charges fine at Wickstrom Ford hard-wired charger and on a 14-50 outlet they just installed last week. Nearby EA station in Lake Zurich works as well.

 

[ab13]

It would be cool if there were an easily installed temporary device to condition the circuit of one or more folks with well over 240V down to a more typical number and see if that changes their charging experience. Does that exist?

Available, but not inexpensive or common. I don't expect an electrician would have one, but programmable power supplies or line conditioners can be rented from equipment shops.

Something like this, but this is only 30 amps.
https://www.furmanpower.com/product/30a-voltage-regulator-power-conditioner-220v-240v-export/

 

[capt_jak_harkness]

Myself & @tkompass live in south central Lake County with similar wiring of our 50A circuits but our vehicles will not charge using either the mobile charger or my Grizzl-e.

What might play a factor is Smart Meter which was installed by ComEd in the last 1-2 years.

Expecting a software update will solve our issue. Car charges fine at Wickstrom Ford hard-wired charger and on a 14-50 outlet they just installed last week. Nearby EA station in Lake Zurich works as well.

So I'm in the IL NW Suburbs as well, 50a 240v 14-50 outlet installed in garage, ComEd customer, no solar, no whole house generator, and also haven't had any issues charging at home (knock on wood). I also don't think I have a smart meter (but to be honest I'm not sure).

One note: I installed the 240 outlet and did not use a ground all the way back to the panel. I did a short ground wire from the outlet to the box, and then the conduit acts as the ground all the way back to the panel (where it's connected to neutral).

When I use my (really cheap) voltage tester it reads 123/124 between both hots and neutral and hots and ground (as well as hot and conduit). So I'm assuming in total I'm somewhere between 246 and 248 total voltage.

We use a Juicebox Pro 40 that has worked so far. I also tried (once) the Ford Mobile Charger on the 14-50 and it worked as well. (We also have used the Juicebox to charge a Model 3 for a while without any issues.)

I have not setup any charging schedules in Ford Pass or in the car. I did set up my home location and reduced total charge % to 90%.

I do get the annoying messages in the car and in the app that I am going to need to charge outside my preferred charge times even though there has never been a preferred time set for this vehicle.

I don't charge very often (only 4 times at home since 3/5). I have charged on both weekdays and weekends, both without issue. But I'll continue to update if I start to encounter any issues or if charging changes for me.

I HOPE that when this is resolved we learn the cause of the issues because this is like a puzzle at this point and I need to know the reason!

 

[Maquis]

Wow, for some reason, I was thinking Frankfort was somewhere around Effingham! My mistake.

 

[Sweetwater]

So I'm in the IL NW Suburbs as well, 50a 240v 14-50 outlet installed in garage, ComEd customer, no solar, no whole house generator, and also haven't had any issues charging at home (knock on wood). I also don't think I have a smart meter (but to be honest I'm not sure).

One note: I installed the 240 outlet and did not use a ground all the way back to the panel. I did a short ground wire from the outlet to the box, and then the conduit acts as the ground all the way back to the panel (where it's connected to neutral).

When I use my (really cheap) voltage tester it reads 123/124 between both hots and neutral and hots and ground (as well as hot and conduit). So I'm assuming in total I'm somewhere between 246 and 248 total voltage.

We use a Juicebox Pro 40 that has worked so far. I also tried (once) the Ford Mobile Charger on the 14-50 and it worked as well. (We also have used the Juicebox to charge a Model 3 for a while without any issues.)

I have not setup any charging schedules in Ford Pass or in the car. I did set up my home location and reduced total charge % to 90%.

I do get the annoying messages in the car and in the app that I am going to need to charge outside my preferred charge times even though there has never been a preferred time set for this vehicle.

I don't charge very often (only 4 times at home since 3/5). I have charged on both weekdays and weekends, both without issue. But I'll continue to update if I start to encounter any issues or if charging changes for me.

I HOPE that when this is resolved we learn the cause of the issues because this is like a puzzle at this point and I need to know the reason!

I would NOT trust that install one bit. Why do people on this Thread think a ground
wire does nothing ? It is very important for your SAFTY. All the wires mean something.
People do not short change this install unless you put me in your Will.

 

[@kWhpony]

I would NOT trust that install one bit. Why do people on this Thread think a ground
wire does nothing ? It is very important for your SAFTY. All the wires mean something.
People do not short change this install unless you put me in your Will.

I have 3 wires back to the panel.....I know because I helped pull them !

 

[capt_jak_harkness]

I would NOT trust that install one bit. Why do people on this Thread think a ground
wire does nothing ? It is very important for your SAFTY. All the wires mean something.
People do not short change this install unless you put me in your Will.

I don't believe I short changed my install at all.

I'm assuming you live in a state that doesn't require electrical to be installed in conduit. In IL, all electrical is required to be in conduit which serves as the ground. Mine is in 3/4" EMT from panel to outlet.

Other IL folk, am I wrong? (Or maybe a certified electrician?)

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