My Mach-E did not charge last night!

[SnBGC]

I've seen on occasion that the car puts itself into some form of sleep mode whereby the car (and Fordpass) reports that it's unplugged, even though it actually is. For me this happens after it finishes charging (on schedule)

When I've pinged the car, or stopped/started the EVSE remotely, the car wakes up and reports a different state.

It is a bit frustrating as the other day I expected the car to start preconditioning, but it didn't because it thought that it was unplugged.

Now that you mention it....there were a few mornings earlier this week where the car wasn't pre conditioned when I started my day. I figured it was close enough to "medium" that it just didnt do anything. Now maybe the reason was because it forgot.

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[GoGoGadgetMachE]

hmm. interesting that a few people had trouble last night but not everyone did. did everybody that had trouble have "utility policy based time of use" set? (sorry that may be obvious from what others have said - it's not clear to me at this point)

 

[SnBGC]

hmm. interesting that a few people had trouble last night but not everyone did. did everybody that had trouble have "utility policy based time of use" set? (sorry that may be obvious from what others have said - it's not clear to me at this point)

I did not. I had to set my times manually because the car nor the app asked for me to choose the utility provider.
@macchiaz-o has that feature apparently.....we both have the same utility provider. ?

My FFE asks who my utility company is....both in the MFM app and in the car.

Maybe the info was updated in the cloud recently and I should delete the charge time and then enter it again? I might get asked who my utility provider is this second time?

 

[krafty81]

I had a similar thing happen last night and this morning it was not charged. When I checked the car you could hear the hum that it was doing something, but the car was actually not doing any charge. I'm using the ChargePoint Home Flex so I could see it was delivering 0 to the car, but it was Blue which indicates it is connected.

Long story short, I unplugged the ChargePoint. Deleted my schedule and charging locations from the Sync screen. Plugged the Ford Mobile charger into 110V and the plugged the car in. It started charging immediately. I gave it a few minutes, disconnected and then plugged the ChargePoint back in and it started charging like it is supposed to. Then I added the charging location and schedule back. Hopefully it will charge tonight.

Note: I left out some bits where I tried unplugging/plugging the Mobile Charger at 240V and the ChargePoint in the beginning. It seems the trick was deleting locations, plugging in the 110v to get the location back, and then setting things up again.

Just installed a Chargepoint myself. No car yet. Wondering if I should just use the CP app to turn charging on and off and not anything on the car. Do I even need to do any car settings if the CP knows when to turn itself on and off?

 

[SnBGC]

hmm. interesting that a few people had trouble last night but not everyone did. did everybody that had trouble have "utility policy based time of use" set? (sorry that may be obvious from what others have said - it's not clear to me at this point)

@trutolife27 was having problems last night also if I remember correctly and then it started working normally just out of the blue. I guess we will see how tonight goes.

 

[trutolife27]

@trutolife27 was having problems last night also if I remember correctly and then it started working normally just out of the blue. I guess we will see how tonight goes.

Yeah i know i had it plugged in right. it was weird. Tying to sit this phone up as a key and it keeps failing to say to call customer service.

 

[The Electric Duo]

Just installed a Chargepoint myself. No car yet. Wondering if I should just use the CP app to turn charging on and off and not anything on the car. Do I even need to do any car settings if the CP knows when to turn itself on and off?

I was just debating that. Fordpass and ChargePoint can both have set schedules. Fordpass also let you set departure times, but I don't need that right now. I was wondering how the car would react if I set the ChargePoint to start charging at 11pm. Would the car react as if I just plugged it in right at 11pm or does it sense that it is plugged in and do periodic polling to see if there is now current available. I'll do some testing after we get past our weekend snowstorm.

 

[dbsb3233]

Similar thing happened to mine early in the week. It was scheduled 11pm-8am. Checked on it the next morning and it only just started charging at 10:11am. Totally odd time, and outside the charge window as well. Bizarre.

I tried wiping out that charge schedule and rebuilding it, but got the circle of death when trying to delete. Finally had to back out, reboot Sync, and start from scratch. Which also wiped out charge locations so I have to manually charge a few minutes to establish a home charge location again.

Multiples of you experiencing it last nights almost had me wondering if an OTA occurred that interrupted it. But I'm sure we'd have heard about that.

 

[dbsb3233]

I was just debating that. Fordpass and ChargePoint can both have set schedules. Fordpass also let you set departure times, but I don't need that right now. I was wondering how the car would react if I set the ChargePoint to start charging at 11pm. Would the car react as if I just plugged it in right at 11pm or does it sense that it is plugged in and do periodic polling to see if there is now current available. I'll do some testing after we get past our weekend snowstorm.

I would assume that with no car schedule set, it would act just like a new plug-in when the charger starts delivering juice. But who knows, maybe there's some checking/handshaking going on when physically inserting the plug?

Should be easy to test though.

 

[Shayne]

@SnBGC My charging schedule has not functioned since day one. It is good to have company but not so good to hear you have a problem. How loud would you be if your schedule has never worked? Starts charging immediately as soon as plugged in and charges to 100% no matter what times you add or what soc you specify. I have been going out to plug it in after peak rates and going out to unplug it is I want any room for precondition charging. It is manual battery maintenance at its best and not what I expected for the cost of this vehicle. Could care less if the audio position resets itself as it would just be nice if the charging schedule did not reset itself back to default (immediate and 100%) and would actually work.

Mine charged last night. Plugged in at 39% last night around 7 PM. Started charging right on schedule at 11 PM, it's sitting at it's set target of 80% now.

Great to hear thanks for the insight ? at least someone's is working right which gives others hope.

 

[SnBGC]

@SnBGC My charging schedule has not functioned since day one. It is good to have company but not so good to hear you have a problem. How loud would you be if your schedule has never worked? Starts charging immediately as soon as plugged in and charges to 100% no matter what times you add or what soc you specify. I have been going out to plug it in after peak rates and going out to unplug it is I want any room for precondition charging. It is manual battery maintenance at its best and not what I expected for the cost of this vehicle. Could care less if the audio position resets itself as it would just be nice if the charging schedule did not reset itself back to default (immediate and 100%) and would actually work.

Yeah. That is totally unacceptable and nearly grounds for returning the vehicle as defective. Scheduled charge times is a big deal and must work if we are expected to charge in a responsible manner.

I'll ask the obvious question.......you have a Charge Location set. Correct?
My previous BEV (Ford product)......the charge settings are location dependent so if the vehicle was not charging as expected then it didn't recognize the location. It looks like the MME is same or similar so when you plug in then it compares the existing location to one of the location settings and if it finds a match then it uses the charge settings for that location. If no location match is found then it charges now.......to full capacity I presume.

 

[hybrid2bev]

@SnBGC My charging schedule has not functioned since day one. It is good to have company but not so good to hear you have a problem. How loud would you be if your schedule has never worked? Starts charging immediately as soon as plugged in and charges to 100% no matter what times you add or what soc you specify. I have been going out to plug it in after peak rates and going out to unplug it is I want any room for precondition charging. It is manual battery maintenance at its best and not what I expected for the cost of this vehicle. Could care less if the audio position resets itself as it would just be nice if the charging schedule did not reset itself back to default (immediate and 100%) and would actually work.

Great to hear thanks for the insight ? at least someone's is working right which gives others hope.

It hasn’t been perfect. I had issues with Ford Pass for a day or two. I finally deleted the charging schedule from Ford Pass, then set it up again with a manual time schedule (not a ‘recommended time’) directly in the car (didn’t manually refresh Ford Pass as that seemed to be the issue). Now it works fine. No duplicate schedule set up on the ChargePoint unit, I let the car manage the charging.

 

[Shayne]

Yeah. That is totally unacceptable and nearly grounds for returning the vehicle as defective. Scheduled charge times is a big deal and must work if we are expected to charge in a responsible manner.

I'll ask the obvious question.......you have a Charge Location set. Correct?
My previous BEV (Ford product)......the charge settings are location dependent so if the vehicle was not charging as expected then it didn't recognize the location. It looks like the MME is same or similar so when you plug in then it compares the existing location to one of the location settings and if it finds a match then it uses the charge settings for that location. If no location match is found then it charges now.......to full capacity I presume.

I have no control over charging location as the sync OS and the fordpass pick an noneditable address. Sync comes in with coordinates (that should be what is used by both?) and says I am at my neighbors across the street fordpass says the neighbor on my side but the other side of my home. These are country addresses and are 260 yards apart.

Ford ask me you delete all my other saved locations in the area today. Right I am on 100 acres, have no other saved charging locations and there are no other charge locations for a 50 km radius. I have just one saved location (one previous location) which sync and fordpass think are 260 yards apart and it has never successfully worked. I got mater reset and same thing. So much revolves around this one simple event in the task scheduler. It is the basics and does not work. Have to get through the IT just dumb user stage but hope I am there.

AC/DC USB Lossless sounds OK on the B&O system

 

[dbsb3233]

Great to hear thanks for the insight ? at least someone's is working right which gives others hope.

FWIW, the one time above I described it screwing up was the only time I've had a problem with that part. Every other night I've plugged in, it's worked as it should.

As Greg said, it's highly dependent on it getting the charger location right. The schedules seem specific to each charger location, so if your location isn't set right (like your home), or isn't detecting right when you return home, it won't follow that schedule.

If the location doesn't want to work right, rebooting Sync seemed to clear them out and get it working again for me. (To reboot Sync, hold Seek> + Vol- for 10 seconds).

 

[Shayne]

It hasn’t been perfect. I had issues with Ford Pass for a day or two. I finally deleted the charging schedule from Ford Pass, then set it up again with a manual time schedule (not a ‘recommended time’) directly in the car (didn’t manually refresh Ford Pass as that seemed to be the issue). Now it works fine. No duplicate schedule set up on the ChargePoint unit, I let the car manage the charging.

I have deleted everything and repopulation is a bit of a pain. I have mater reset and no change. I have only set a simple schedule also and set it myself one time frame for all 7 days and to a certain SOC. I have sat in the car hoping if I do it on the sync OS it will have a better chance of working but it does not. It syncs with ford pass but with the two different address. The coordinates are closes to where it actually is.

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