My Mach-E did not charge last night!

[Shayne]

FWIW, the one time above I described it screwing up was the only time I've had a problem with that part. Every other night I've plugged in, it's worked as it should.

As Greg said, it's highly dependent on it getting the charger location right. The schedules seem specific to each charger location, so if your location isn't set right (like your home), or isn't detecting right when you return home, it won't follow that schedule.

If the location doesn't want to work right, rebooting Sync seemed to clear them out and get it working again for me. (To reboot Sync, hold Seek> + Vol- for 10 seconds).

Ford told me to soft reboot before the master reset (does not work). Hard to make something work that just does not. I have ran IT in an engineering office for 30 years and know workarounds. No workaround by me on this one. Someone needs to throw a switch from the clouds or some piece of hardware is not functioning right.

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[dbsb3233]

Ford told me to soft reboot before the master reset (does not work). Hard to make something work that just does not. I have ran IT in an engineering office for 30 years and know workarounds. No workaround by me on this one. Someone needs to throw a switch from the clouds or some piece of hardware is not functioning right.

From what you're describing, almost sounds like your GPS unit is reading incorrectly.

 

[macchiaz-o]

Interesting....
I dont get that screen in my FordPass or anything like it in the car. Weird. ???

FordPass > Vehicle > Manage EV > Manage Charging > Charge Settings > Preferred Charge Times > (tap home address) > recommended times

This will bring up the list of utility providers in your zip and you can continue from there.

 

[Shayne]

From what you're describing, almost sounds like your GPS unit is reading incorrectly.

They got me to use the nav system and it functions flawlessly. Service manager said maybe something with the GPS sitting still. I can fire up a PC, run an event on task scheduler and shut it back down without a cat5 plugged in and make it do it all by itself. Have no idea the telemetry that goes on here just know it has been an ongoing problem since day one with a 12V dying thrown in in between. This is a basic of this vehicle I need working and it never has. Could care least about the little bugs in the glitter just want control of charging. Sorry @SnBGC for high jacking your thread just after a month and a half, read your have problems, broke and said something.

 

[Shayne]

FordPass > Vehicle > Manage EV > Manage Charging > Charge Settings > Preferred Charge Times > (tap home address) > recommended times

This will bring up the list of utility providers in your zip and you can continue from there.

It there but I would try not to confuse it. Just go online and find your rates/times and deal with it manually.

 

[SnBGC]

FordPass > Vehicle > Manage EV > Manage Charging > Charge Settings > Preferred Charge Times > (tap home address) > recommended times

This will bring up the list of utility providers in your zip and you can continue from there.

Now you are going to make me start up FordPass on my phone.....

Nope. Gets stuck at the "Preferred Charge Times". Nothing happens when I touch that arrow.
Will keep trying..... ?

 

[ten8bike]

My car doesn't seem to know AM from PM. I am set to charge from midnight to 4AM. If I plug it in between noon - 4PM, it starts to charge. Now that I know to plug in after 4PM, it begins charging at midnight. (Let's hope I haven't jinxed it for tonight).

 

[SnBGC]

My car doesn't seem to know AM from PM. I am set to charge from midnight to 4AM. If I plug it in between noon - 4PM, it starts to charge. Now that I know to plug in after 4PM, it begins charging at midnight. (Let's hope I haven't jinxed it for tonight).

Geez. That is pretty bad. Keeping time shouldn't be something these cars struggle with.

I am starting to wonder if this message is involved with my vehicle woes at all?
I think by now that everybody knows what I think of FordPass so I won't go too deep into it here. (we have other threads where we can all bash FordPass in a rightful manner....)

So, I have to make sure FordPass isn't running so it doesn't drain my battery, my phone will stay connected to SYNC and PaaK doen't conlict with my fob. At first, I was just opening up my settings in my phone, going to app management, find FordPass and Force Close it. Then I found a "Log Out" button in one of the screens so I tried logging out instead of force closing and I got this screen. It says I will permanently lose any information I have saved in the app and a can see a full list (but no link is given).

Do you guys thinks that logging out of FordPass caused my car NOT to charge overnight?

 

[dbsb3233]

Do you guys thinks that logging out of FordPass caused my car NOT to charge overnight?

I doubt it, although that might depend on how you set the charge schedule. Did you do it in FordPass, or on the car screen? I would expect it shouldn't matter (that they would sync with each other), but who knows. I always set my charge schedule in the car, not the app. Had a problem with it not working once, but the rest of the time it's charged at the scheduled time.

I am running the FordPass app, but don't have PAAK set up.

I guess you could find out. After you log out of the app, go to the car and see if the charge schedule is still set.

 

[SnBGC]

I doubt it, although that might depend on how you set the charge schedule. Did you do it in FordPass, or on the car screen? I would expect it shouldn't matter (that they would sync with each other), but who knows. I always set my charge schedule in the car, not the app. Had a problem with it not working once, but the rest of the time it's charged at the scheduled time.

I am running the FordPass app, but don't have PAAK set up.

I guess you could find out. After you log out of the app, go to the car and see if the charge schedule is still set.

I logged into ForPass last night and forgot to log out and woke up to a charged car. I am logged out now so we will see what happens tonight.....

 

[TOBG]

"Vehicle will charge outside preferred charge time" That has happened to me twice in the 3 weeks I have owned the car. Always on a weekend when I allow charging anytime. I have had the "departure time" ignored once as well.

 

[SnBGC]

"Vehicle will charge outside preferred charge time" That has happened to me twice in the 3 weeks I have owned the car. Always on a weekend when I allow charging anytime. I have had the "departure time" ignored once as well.

I am still trying to figure out how the charge schedules and departure times work. Here is what I think I have learned so far..... (AC L1 or L2 only)

1. If you plug in at a new or unknown location then the vehicle will begin charging now and continue to do so up to 100%. If you aren't sure if your car is charging then you can view the icons on your screen.
   
2. If you program a Charge Location into SYNC then you have more features and settings. You can limit the charge percentage, set a charge schedule and set a departure time. Departure times appear to be location specific so that is a bit strange to me. (maybe I am wrong about that though...??)
3. The vehicle prioritizes your Departure Times above all else. Meaning, it will always try and get your vehicle fully charged (to your pre-set level) before your departure time. If it can do this while charging within your charge schedule then fine.....if not, then it will take matters into its own hands and charge outside that window(s). My preliminary observation is that it will begin charging now, even if your charge schedule isn't set to begin until later that evening! In this case, the vehicle may stop charging once it reaches the point where the remaining charge can be completed inside the charge schedule.
4. If your car decides to charge outside your charge schedule and you stop it via the in car controls or FordPass then it might skip your upcoming charge window. I have tested this twice so far with the same results. I believe it also skipped the next departure time as well (did not pre-condition the cabin). If any of you are willing, please test this on your car and see if you get the same behavior...
5. Lastly.....your charge schedule will finally come into play. If there is no conflict with reaching your max S.O.C. prior to your next departure time or you don't have a departure time set then your vehicle will charge within that schedule......even if it means you might not reach your max state of charge before the window closes.

Another tidbit that is related to Departure Times.....

If you are plugged into L1 and set a departure time with cabin preconditioning then the vehicle may use the HVB to supplement the L1 shore power to heat/cool the cabin. It is less likely to do that with L2 power but is still possible.....especially if your L2 power isn't 32 amps or greater.


Feel free to add/question/correct anything I listed here. This is a work in progress. ?

EDIT: It also appears the vehicle learns the charge rate for each charge location. So, the very first few charge events may not function as expected because the car will assume AC L1 until it learns differently. If you REALLY want to confuse the car......have two different EVSE units at two different power levels and switch back and forth between the two. (ask me how I know this.....)

 

[horsiedad]

I was just debating that. Fordpass and ChargePoint can both have set schedules. Fordpass also let you set departure times, but I don't need that right now. I was wondering how the car would react if I set the ChargePoint to start charging at 11pm. Would the car react as if I just plugged it in right at 11pm or does it sense that it is plugged in and do periodic polling to see if there is now current available. I'll do some testing after we get past our weekend snowstorm.

Have you been able to experiment yet with using ChargePoint to set the charging schedule?

 

[SnBGC]

Have you been able to experiment yet with using ChargePoint to set the charging schedule?

The problem I expect most users to have with allowing the EVSE to determine the charge schedule is the vehicle might not precondition the cabin if the departure time is outside the charging window. Also might not thermally manage the battery while parked and plugged in either.....

I have several EVSEs that have a charge schedule feature but I have never used them. I always set them to charge now and then let the vehicle schedule the charge events.

Having just said that......if my vehicle was unable to manage a charge schedule like some are experiencing then using the EVSE scheduler might be a suitable substitute at least until the issue is resolved. ?

 

[ChasingCoral]

Interesting.....
I wonder how many others woke up to a car that didn't charge overnight? ?

Any possibility it has to do with Microsoft's Azure AD crash yesterday?

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