POST Recall Software HVBJB Failure

[ARK]

Just had another member contact me that he had failure and went to the dealer and they just cleared the DTC and said "That's all I can do".

All you people who are championing this software need to take a harder look at this. If you honestly believe that the software is preventing catastrophic failure then do you think it's appropriate for dealers to just clear it and send you home? It's a waste of your time and honestly it's Ford playing you all as idiots.

It seems like dealer ignorance/incompetence if Ford’s instructions are to have the HVBJB replaced if the service vehicle soon message crops up post-software update (isn’t it?). Definitely in the dealer’s financial interest to recommend pricey recall work get done as opposed to no work done.

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[Mathington]

Just had another member contact me that he had failure and went to the dealer and they just cleared the DTC and said "That's all I can do".

All you people who are championing this software need to take a harder look at this. If you honestly believe that the software is preventing catastrophic failure then do you think it's appropriate for dealers to just clear it and send you home? It's a waste of your time and honestly it's Ford playing you all as idiots.

Wow, really? I guess we need to drive our cars hard after fast charging until we weld the contactors together and make Ford replace their faulty part?

The discrepancy in service that people are getting is insane.

 

[DevSecOps]

It seems like dealer ignorance/incompetence if Ford’s instructions are to have the HVBJB replaced if the service vehicle soon message crops up post-software update (isn’t it?). Definitely in the dealer’s financial interest to recommend pricey recall work get done as opposed to no work done.

Yeah I honestly don't know why other than normally DTCs being cleared is a first step. If it clears then they'll say "if it happens again, come back". Which in this case might lead to further catastrophic issues. I think the issue is really with how Ford set the DTC to clear.

The issue I have is that if people like Neil drive 15 miles and get it today, he'll likely get it tomorrow. If the conditions are present to trigger the DTC they just don't magically go away. It's a physical component. So now he's wasted his time at a dealer just to be told to go away. That's infuriating and poor customer service.

 

[chrisGT]

Yeah I honestly don't know why other than normally DTCs being cleared is a first step. If it clears then they'll say "if it happens again, come back". Which in this case might lead to further catastrophic issues. I think the issue is really with how Ford set the DTC to clear.

The issue I have is that if people like Neil drive 15 miles and get it today, he'll likely get it tomorrow. If the conditions are present to trigger the DTC they just don't magically go away. It's a physical component. So now he's wasted his time at a dealer just to be told to go away. That's infuriating and poor customer service.

Maybe there is one positive aspect here.
If the car is checked in for service due to this DTC, this count as one repair attempt. It doesn't matter if all the mechanic did is clear the codes. This is still one repair attempt. At 3 you can use the lemon law in most states.

I would advice anyone who has this issue to insist that the dealer records the DTCs in the service order. That will help prove that the issue is repeating.

 

[Logal727]

Just had another member contact me that he had failure and went to the dealer and they just cleared the DTC and said "That's all I can do".

All you people who are championing this software need to take a harder look at this. If you honestly believe that the software is preventing catastrophic failure then do you think it's appropriate for dealers to just clear it and send you home? It's a waste of your time and honestly it's Ford playing you all as idiots. Ford needs to replace the HVBJB on all cars and at very least mark the DTC persistent and educate dealers that the HVBJB needs to be replaced with the DTC as per the workshop manual.

Are they just stupid or willfully lazy? It says what to do right in the service manual?

 

[heisnuts]

Well, this is a cluster of fuck shit. The shop foreman called me and insisted the car is perfect. He drove it for a few miles and the DTC didn't come back. Thanks to @Mach-Lee I read for him what the workshop manual states for the DTC that was present, P0ADE, and that he has to drop the pack and check. He was clearly taking offense, just like @scoopman is experiencing, and saying the "owner's manual" is a lot different and doesn't tell you everything and he's just going by the book... I kept saying this is the explicit workshop/service manual he has access to. Put in my DTC and you'll see. "Well, it's gone now, if it comes back when you drive it some more, then I can do that. I'm just trying to protect the dealer and make sure we get paid. If I just drop the pack, Ford won't reimburse us a dime." I explain again, no dice. He says he'll try and drive aggressively tomorrow on the 73 to try and trigger it himself.

What the ever living hell. I told them to call the hotline when I dropped the car off and told him to again this time. He said they're closed now, but he'll call tomorrow and only if the DTC comes back will he call them.

Talked to the service manager, he said he'll look into it but has to go by what the shop foreman says, he knows the car better than anyone else.

Wow. I am so sorry. At this point I would let Ford know what happened and keep the case number. That way if you get the car back and it fails again you can continue with Ford on the same case number.

At this point, if it were me, I would want my car back rather than having the dealer trying to get the codes to come back. If the codes do come back though, I would first start with Ford continuing the case and I would be having a "discussion" with the service manager about what has happened and what the future holds.

Yeah I honestly don't know why other than normally DTCs being cleared is a first step. If it clears then they'll say "if it happens again, come back". Which in this case might lead to further catastrophic issues. I think the issue is really with how Ford set the DTC to clear.

The issue I have is that if people like Neil drive 15 miles and get it today, he'll likely get it tomorrow. If the conditions are present to trigger the DTC they just don't magically go away. It's a physical component. So now he's wasted his time at a dealer just to be told to go away. That's infuriating and poor customer service.

I am hoping that this will get better once dealers have more experience with this failure. The first few times unfortunately are usually trial and errors. However, once they get a few cars in and learn that they should just replace and get paid by Ford things will go a lot better for the customer. The frustrating part is this learning curve has to occur at each dealer so that will mean a lot of frustrated customers....

 

[DevSecOps]

Are they just stupid or willfully lazy? It says what to do right in the service manual?

The thing is, the three people who have had this happen all had the printout from me with the self test showing the DTC and the workshop manual instructions for said DTCs.

So, even with the documents and proof in hand they turn people away.

 

[sotek2345]

Wow. I am so sorry. At this point I would let Ford know what happened and keep the case number. That way if you get the car back and it fails again you can continue with Ford on the same case number.

At this point, if it were me, I would want my car back rather than having the dealer trying to get the codes to come back. If the codes do come back though, I would first start with Ford continuing the case and I would be having a "discussion" with the service manager about what has happened and what the future holds.


I am hoping that this will get better once dealers have more experience with this failure. The first few times unfortunately are usually trial and errors. However, once they get a few cars in and learn that they should just replace and get paid by Ford things will go a lot better for the customer. The frustrating part is this learning curve has to occur at each dealer so that will mean a lot of frustrated customers....

Just do some WOT pulls back and forth in front of the dealer (or on the dealer lot) until it comes back if they refuse to fix it.

 

[BigHandHandyMan]

That's funny, you expect there to be modern conveniences like a web site to monitor progress in fixing the defect in your new car! Hey you should count yourself lucky if you have a service advisor who picks up the phone and answers questions honestly...

But seriously, here's three things that can be helpful:

1. Turn on FordPoss SecureAlert (under security features). That tells you if they open your hood and doors without having a FOB in their hands I believe. You'll know they're working on it, because you need the hood up for 12V support for the car

2. FordPass has EV trips I think they call it now which show any time your car moves under its own power, even 0.1 of a mile. That also helps you to see if they're working on it.

3. There are kind folks in the forum who have yearly FDRS licenses and are willing to put in your VIN, and they can see the latest tests and software updates that are being done to your car. Here's the thread for that: https://www.macheforum.com/site/thr...are-willing-to-look-up-info-for-others.10230/

Here, here on the moronic service advisor. He said, "a connector was ordered". So he has no clue of the actual problem. LOL I tried to explain it to him and I could tell his brain started thinking about white puffy clouds whilst lying on the beach drunk on tequila.

I have about 2 weeks left on my FDRS license so I'll keep an eye on that.

Fortunately, It looks like the tech already knows what to do and I should have it back a couple of days after the part arrives.

Thanks for the tips!

 

[phil]

If the conditions are present to trigger the DTC they just don't magically go away. It's a physical component.

Which raises an obvious question: Why DOES the code clear? The physical component didn't "get better", did it? How does the system diagnose the problem one day on the road, and fail to diagnose it the next day at the dealership? What exactly is being intermittently diagnosed here?

 

[ProximusAl]

Hey now !!!

I am normally the calm, collected person who tries to help out. This software recall just has my Twinkies in a bunch. I've also said all along the incident rate is very very low. Reminds me of the good'ol PaaK days. That doesn't mean I think the car is bad. I just think that the people making the choices on the recall are sitting back laughing at us.

@DevSecOps Look what I found in the UK in my local fuel station!!!!

 

[Gimme_my_MME]

So now Ford Corporate is blaming Neil for performing the updates himself. Internal messaging is saying that it's possible that he didn't properly connect the 12v battery to a power source when updating.

That's just a bunch of BS.

So takeaway ... don't tell the dealer that you did your own updates if you did and you have the Service Now message.

That's a bit of a jump. It's one uninformed person reading from a script that not connecting to 12v has been causing issues with module updates

 

[Logal727]

So now Ford Corporate is blaming Neil for performing the updates himself. Internal messaging is saying that it's possible that he didn't properly connect the 12v battery to a power source when updating.

That's just a bunch of BS.

So takeaway ... don't tell the dealer that you did your own updates if you did and you have the Service Now message.

Lol wut

 

[DevSecOps]

Lol wut

I deleted that post. Yes that happened but I think it was just a cross in communication where Ford was reaching out to them while they were reaching out to Ford and there was an uninformed TAC member who replied. It should be getting resolved.

The post was probably a bit unnecessary on my behalf.

 

[macchiaz-o]

@DevSecOps Look what I found in the UK in my local fuel station!!!!

Helmets? ? ?

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