PSA: Don't Get Fleeced With Delivery Times!

[Mach-Lee]

This is an egregious error that is still on the website, I can't believe it. Folks, anyone buying a Mach-E should expect to wait up to 1 YEAR to get it! Only 24 weeks is a crock for most people. It said that when I ordered in 2021 and I ended up waiting 48 weeks for mine (double what it said). Why haven't they fixed this to reflect reality?!

Don't get fleeced. Expect it to take 1 year. Plan accordingly. Don't sell you car till the Mach-E is actually at the dealer. A lot of &%*t can happen every step of the way between now and when it finally gets to you. Voice of experience.

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[breeves002]

Hey hey hey, maybe Ford figured it out and has gotten delivery times down bro.

Ordering a car these days is a crapshoot for when you're gonna get it that is for sure.

 

[Vulnox]

What Ford should do is put on that part that says 18-24 weeks something to indicate it's an "Estimate", could even shorten it to "Est." or something. That way people don't take it to be a set in stone timeline and sell their cars early or something crazy, based on an estimate.

Our Premium was ordered in November, it's on a train now headed to our dealer. Definitely have waited for it. But anyone that can look at the past two years and be huffy because their incredibly complex car has had unexpected delays and be surprised by that has been somehow way out of the loop of recent world events. That these vehicles are even still being built between shut downs, quarantines, chip shortages, wars, truck driver shortages, and historic flooding and whatever else is downright amazing.

 

[Mach-Lee]

What Ford should do is put on that part that says 18-24 weeks something to indicate it's an "Estimate", could even shorten it to "Est." or something. That way people don't take it to be a set in stone timeline and sell their cars early or something crazy, based on an estimate.

Our Premium was ordered in November, it's on a train now headed to our dealer. Definitely have waited for it. But anyone that can look at the past two years and be huffy because their incredibly complex car has had unexpected delays and be surprised by that has been somehow way out of the loop of recent world events. That these vehicles are even still being built between shut downs, quarantines, chip shortages, wars, truck driver shortages, and historic flooding and whatever else is downright amazing.

Yes, I understand the delays can't always be helped, but a wait time estimate should not be off by a factor of 2x. The right thing to do is to increase the estimate to reflect the time it takes 90% of orders to deliver. Ford has all this data but chooses to ignore it. The supply shortages have been going on for 2 years now but Ford has barely changed the estimate in that time. Setting expectations and then breaking them badly for a majority of customers is no way to run a business if you care about customer satisfaction. I think less than half of orders are delivered in 24 weeks.

I'm not mad about the delays, I'm mad about the refusal to communicate them realistically.

 

[AKgrampy]

I ordered November 11 and mine was completed Jan 29. Took 66 days to ship to Alaska. So for me it was less than 12 weeks. I do not count the time prior to the new model year construction. So if you start the time beginning November 1 there will be several thousand Machs that will make the 18 -24 week timeline. The issue is that if a model sells out, say Premiums, then some people will get the 52 week timeframe you suggest as Ford schedules how many of what model is built weekly. Also if all orders fill up for all models then those who order later, for the most part, will end up with the longer wait. My guess is many who get there orders in this week will see them in the advertised timeline. If you wait a week or two and orders are brisk then not so much.

 

[Vulnox]

Yes, I understand the delays can't always be helped, but a wait time estimate should not be off by a factor of 2x. The right thing to do is to increase the estimate to reflect the time it takes 90% of orders to deliver. Ford has all this data but chooses to ignore it. The supply shortages have been going on for 2 years now but Ford has barely changed the estimate in that time. Setting expectations and then breaking them badly for a majority of customers is no way to run a business if you care about customer satisfaction. I think less than half of orders are delivered in 24 weeks.

I'm not mad about the delays, I'm mad about the refusal to communicate them realistically.

Yeah I agree with you, they should set expectations appropriately and my biggest issue with Ford for the last couple years at least has been on communication. On our '21 F-150 I ordered the BlueCruise prep package (or Co-Pilot 260 Active Prep as it was called), and BC was to be delivered by EoY 2021. I didn't get it until June 2022, and their communication and all that for all that time was terrible. I got a "free" year of BC, which is nice, but since my lease is up May 2023, I won't even get a year of BC out of it.

I think it is mainly the same for Mach-E owners, I admit I didn't follow it on here as closely. But it's just another example where Ford could have so easily communicated better.

So yeah, I was being sarcastic earlier, but I am more with you on this than not. The only wiggle room I would give Ford in this example is that I imagine they intended to deliver in that window, but issues definitely came up which is all I was indicating. I don't think that someone that ordered in June 2022 has almost a year to wait. I have been watching the daily production numbers at the plant, and they are making some significant progress. It helps that they aren't having to stop the line all the time for chip shortages like they have over the past year.

 

[Vulnox]

I ordered November 11 and mine was completed Jan 29. Took 66 days to ship to Alaska. So for me it was less than 12 weeks. I do not count the time prior to the new model year construction. So if you start the time beginning November 1 there will be several thousand Machs that will make the 18 -24 week timeline. The issue is that if a model sells out, say Premiums, then some people will get the 52 week timeframe you suggest as Ford schedules how many of what model is built weekly. Also if all orders fill up for all models then those who order later, for the most part, will end up with the longer wait. My guess is many who get there orders in this week will see them in the advertised timeline. If you wait a week or two and orders are brisk then not so much.

Yeah I was going to mention this too, it seems like GT owners got theirs super quick. I go back and forth on if that would have changed my order having known that, but probably not. We put a ton of miles on this Focus Electric we bought last year for $12k, and according to Carvana it's now worth $16k. I think if we got it in early 2022 the Focus would be worth a lot less, haha. That's the way I will make myself feel better about it anyway. Just glad our order didn't get pushed to 2023.

 

[Mach-Lee]

I do not count the time prior to the new model year construction.

I do however, like most people. Your total delivery time was about 21 weeks then. Shipping to Alaska takes an extra month, so if you were in CONUS your wait time would have been about 17 weeks. Congratulations on getting one as fast as possible. Mine sat outside for 3-4 months waiting to ship and ruined the paint.

 

[Ming]

my 22 order took more than 44 weeks (estimate was up to 26 when ordered on 10/19/2021).

 

[RickMachE]

50.4 weeks on my Premium.

I have a bridge for sale...

 

[DadwithaMach]

The longer the better for me save more money.... Knowing my luck, I'll get it in 18 weeks HA!

IDK a part of me is thinking that those times could be possibly better this year, and here is why

- I'm unsure how many 22s are being converted to 23s but those will be first off the line
- Higher prices will deter more away
- Different packages/standardized packages for Prem and higher are easier to manage
- Shutdown of the plants and retooling them could spell for better inventory
- Sacking around 3k employees and possibly bringing in more line workers has better production times pending on parts

 

[new to mach-e]

I guess I got lucky, my vehicle took 5 months from order to delivery that happened couple weeks ago (base select RWD no options)

 

[phil]

Ordering a car these days is a crapshoot for when you're gonna get it that is for sure.

Mine was about 20 weeks, from order to delivery. Crapshoot is exactly right.

Ford really has no idea when they can deliver. All they can do is give an estimate and do their best to meet it. Of course it would be nice if they communicated realistically along the way.

How did an entire century-old industry get so badly disrupted for so long? Sign of things to come?

 

[FirstPony]

Just in our small sample size here, we have times from 20 to 50 weeks. So 18-24 isn't out of the range. But I think the key here is: didn't someone post something saying that when the 2023 line ramps up, they were going to have essentially a second line running? Because of a build-out in Mexico for more capacity and moving the Mach-E to be in a separate facility from the Lightning? If that is the case, that potentially doubles their production speeds. Couple that with not taking new orders for most trims for months now, and I would say 18-24 weeks if you got in near the front of the line is perhaps pretty realistic.

It makes me jealous as hell since I will be 9-10 months it appears, but hey, I'm glad things might be getting better.

 

[Mini166]

In all of my frantic searches for information I read somewhere (maybe here??) that states that have adopted the ZEV Program are delivering earlier than states that have not, and that RWD's deliver earlier as well. Just rumors I guess, but I'm in those categories, so fingers crossed.

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