EELinneman

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These zombie bugs that seem to reanimate randomly are breaking my limited trust in Ford to be able to develop and manage a modern BEV.
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RMoore

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Given all these posts I’m holding off on upgrading from 4.17.1. But is there an easy way to roll back to a prior version in iOS?
 

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Arrived to work, plugged in, but the % SoC was still showing the % I had at home before I left. The % shown on the charge session details was correct. Had to force quit the app (iPhone) and reopen it to get the % on the main page to update. I’ve never had an issue with this until 4.18.0 came out. I hear this was a bug in older versions that existed before I got my car, they seem to have reintroduced the bug.
 

roamtheworld

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Arrived to work, plugged in, but the % SoC was still showing the % I had at home before I left. The % shown on the charge session details was correct. Had to force quit the app (iPhone) and reopen it to get the % on the main page to update. I’ve never had an issue with this until 4.18.0 came out. I hear this was a bug in older versions that existed before I got my car, they seem to have reintroduced the bug.
I was using the app all weekend non stop during our long road trip and I was having this and many other reported issues. I think it was also feeding funny information to Apple Maps and ABRP during our trip as I would get requests to charge in the middle of our journey stating the wrong percent from the start of the day or previous charge session.
@Ford Motor Company Please fix these issues as having correct charge values when traveling 1000 miles is pretty important IMO. It's one thing not having a frunk release or windows control vs accurate charging information! :mad:

Edit - Force quit didn't help on several occasions only using the car and starting and/or stopping charging would fix it. We had to switch phones during trip several times because of bad charge data in map apps.
 

2FlyMache

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I was using the app all weekend non stop during our long road trip and I was having this and many other reported issues. I think it was also feeding funny information to Apple Maps and ABRP during our trip as I would get requests to charge in the middle of our journey stating the wrong percent from the start of the day or previous charge session.
@Ford Motor Company Please fix these issues as having correct charge values when traveling 1000 miles is pretty important IMO. It's one thing not having a frunk release or windows control vs accurate charging information! :mad:

Edit - Force quit didn't help on several occasions only using the car and starting and/or stopping charging would fix it. We had to switch phones during trip several times because of bad charge data in map apps.
My home page has to have App closed and reopened to display correct battery percentage on home. It’s fine on vehicle page and charge details
 


roamtheworld

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My home page has to have App closed and reopened to display correct battery percentage on home. It’s fine on vehicle page and charge details
I could get it to refresh sometimes if I went the Vehicle and then Charge Logs. When returning to home page it would show correct but now always. At best 50/50
The app wasn’t really helpful during our road trip and that’s sad. The built in trip information wasn’t helpful either we just had to continue our journey knowing we knew best. 😡
 

mkhuffman

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I rarely use the app. The only time I really use it is when public charging so I can determine when to disconnect and move my car. For trip and other historical tracking I use Tronity, which is much better for that. Of course Tronity gets data from Ford which is sometimes bad, but it is unrelated to FP.
 

phil

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I use the app for:
1. Checking on wife/son's location when they borrow the car
2. Checking on battery charge, to know if I should plug the car in
3. Rejecting power-ups and recall "fixes"

FordPass been buggy, but adequate for me. My expectations were low, and they have been met. I do wish it would update more promptly/reliable for uses #1 and #2 above.
 

OH2AZ2OH

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I found one improvement with 4.18.0! (I hope I don't curse myself for saying that.) This is the first version in a *long* time that does close itself during the day. Not once have I had to manually restart the app to get PAAK to work. So, yay?
 

RWG

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The Fordpass app is a cruel joke.

Yesterday I completed the recall software update, now one screen on Ford Pass says "update completed" and another says its not. Furthermore, if you look at the Home Screen it indicates battery charge, estimated range, but when I look at the Vehicle tab it displays the same subject matter, charge and range, but the data is different than the data displayed on the Home screen?! I don't understand why this app has 2 screens to display much of the same data. The tabs should be combined. No need for two, it would cut down on the confusion, although these screens should agree now.

Also, yesterday the wife returned from a 150 mile trip, through the app I have charging preferences set at 90% max charge, between 10 PM to 6 AM. But when I plugged in the car @ 4 PM, it started charging immediately, before 10 PM and charged to 100%.

Bottom line: This App kinda sucks, it has conflicting data, from one screen to the next. The Home and Vehicle screens are not synced. The charging preferences are a placebo, setting them apparently does nothing. ( Although in the past the vehicle did charge exactly as set up dictated, but yesterday it did its own thing.)

All in all, this app is a hot mess.
 

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I have spoken to the FordPass customer service people (five calls), downloaded the new app 4.18.0 (several times) on my Pixel 6, app does not work! FordPass works on the wife's iphone.
 

Logal727

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The Fordpass app is a cruel joke.

Yesterday I completed the recall software update, now one screen on Ford Pass says "update completed" and another says its not. Furthermore, if you look at the Home Screen it indicates battery charge, estimated range, but when I look at the Vehicle tab it displays the same subject matter, charge and range, but the data is different than the data displayed on the Home screen?! I don't understand why this app has 2 screens to display much of the same data. The tabs should be combined. No need for two, it would cut down on the confusion, although these screens should agree now.

Also, yesterday the wife returned from a 150 mile trip, through the app I have charging preferences set at 90% max charge, between 10 PM to 6 AM. But when I plugged in the car @ 4 PM, it started charging immediately, before 10 PM and charged to 100%.

Bottom line: This App kinda sucks, it has conflicting data, from one screen to the next. The Home and Vehicle screens are not synced. The charging preferences are a placebo, setting them apparently does nothing. ( Although in the past the vehicle did charge exactly as set up dictated, but yesterday it did its own thing.)

All in all, this app is a hot mess.
The recal software update deleted your charging locations so it won’t charge the manner you had before until you change those again. I recommend making those changes directly in the car
 

RailBlazer

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The recal software update deleted your charging locations so it won’t charge the manner you had before until you change those again. I recommend making those changes directly in the car
I've also had the car not properly update its location. Happened to my wife where she plugged it in right after returning home and it charged to 100%. I usually wait until bedtime to plug in the car (so it sits for a few hours) and have not had that happen to me. I was able to deduce this as the location provided in the app wasn't where the car was. The problem is not always in the app!
 

Logal727

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I've also had the car not properly update its location. Happened to my wife where she plugged it in right after returning home and it charged to 100%. I usually wait until bedtime to plug in the car (so it sits for a few hours) and have not had that happen to me. I was able to deduce this as the location provided in the app wasn't where the car was. The problem is not always in the app!
I usually only have that happen if I don't have a charge location set yet, it will be showing at my neighbors house or something. But once I set a charge location it always uses the correct home address.
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