😭😭😭 POST BATTERY CONTACTOR RECALL -- FIRST JUNCTION BOX FAILURE 😭😭😭😭

[SyNRG]

I wonder if ambient temperature or battery size plays a factor in this failure point. I made a similar Bay Area to LA on I-5 trip in late March and did not have any issues over the Grapevine at night. I have a SR AWD and made multiple DCFC before and on the Grapevine:

1. ChargePoint DCFC near Wheeler Ridge Road to get to 80% (right before Grapevine). Left at 8:04 pm.
2. Caltrans Lebec rest stop DCFC to get back to 80% near Tejon Pass. It’s free, albeit slow at around 50kWh. Left around 9:15 pm

I was using 1pd on the drive, and I did put the MME in neutral during part of the steep decent into Castaic to see how it would affect my speed (“Officer, this was a scientific experiment”) so perhaps that prevented any problems with the HVBJB. As the SR HV battery has lower maximum output than the ER HV battery, perhaps that also prevented any issues?

Have anyone else has issues with their MME on southbound I-5 over the Grapevine?

Are there any known cases of the pre-update bricking or post-software neutering after a HVBJB failure occurring with MMEs that have a standard range battery?

Our trip (Select SR RWD) to Monterey Bay was the first weekend of June (mid-90s on the way up midday and 80s at night coming home), no issues to report going through Grapevine.

Scoop - sorry to hear what you've been through. Hopefully Ford will right this with the new updated part, otherwise this is going to get very very ugly soon.

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[agoldman]

Well at least this is better than Ford's new Hybrid Fire recall... ouch..

 

[Fairleighs]

Just went and grabbed our MME GT from my wife's work (7July2022). I was able to drive it 30 miles to the dealership under reduced power. It had enough power to drive it at highway speeds and was safe. I concur with rcechinel that the software is most likely preventing catastrophic failure of the HVBJB. I hope it can be replaced with a functioning switch....I love the car. MTF....

Update as of 8July2022: Dealership pulled codes which indicated the HVBJB was the issue. They called Ford for advice on what to do and Ford replied "Replace the HVBJB with part x." The dealership then informed me that the part is on back order (I think someone mentioned this earlier on the Forum) they are going to do a VOR (emergency) order in hopes they will get one expedited. Don't know when it will get fixed. Asked for a loaner for my wife and the dealer stated they don't have any at the moment. Is Ford responsible for providing a drivable vehicle when warranty work is being done??? Any input is appreciated.

BTW: I charge the vehicle with LVL II 30amp I installed in my garage and only charge to 90%. Never have I DCFC'd it.

 

[heisnuts]

Update as of 8July2022: Dealership pulled codes which indicated the HVBJB was the issue. They called Ford for advice on what to do and Ford replied "Replace the HVBJB with part x." The dealership then informed me that the part is on back order (I think someone mentioned this earlier on the Forum) they are going to do a VOR (emergency) order in hopes they will get one expedited. Don't know when it will get fixed. Asked for a loaner for my wife and the dealer stated they don't have any at the moment. Is Ford responsible for providing a drivable vehicle when warranty work is being done??? Any input is appreciated.

BTW: I charge the vehicle with LVL II 30amp I installed in my garage and only charge to 90%. Never have I DCFC'd it.

Do you have a case open with Ford? Assuming you do (or will open one now), i would let the case manager know what has happened and ask what they can do for alternate transportation. They will reach out to your dealer and probably either arrange for a vehicle from the dealer or coverage for a rental vehicle while you car is being repaired.

 

[VegStang]

Ugh, so not only did the dealer not disclose (until I showed them) that a body shop painted the rear trim (due to a "scratch") they left me this gift on the front. The rear trim can be replaced, this will be another matter- dealing with the PPF place, body shop and DMV for new HOV stickers. I guess I can delete that front plate mount now, maybe. ? ? ?

This HVBJB is a gift that keeps on giving thanks to dealer service. Death by a thousand cuts.

Mach N Cheese did well to get through the dealer service in a short amount of time.

 

[Fairleighs]

Do you have a case open with Ford? Assuming you do (or will open one now), i would let the case manager know what has happened and ask what they can do for alternate transportation. They will reach out to your dealer and probably either arrange for a vehicle from the dealer or coverage for a rental vehicle while you car is being repaired.

I opened a case yesterday...the dealer stated they would try to find a loaner so I'll give them a day or two. If not resolved I'll call Ford. Thanks for the info.

 

[VegStang]

Ford should provide a rental when the dealer doesn't have loaners available. They did that for me for over a month. Good luck.

I opened a case yesterday...the dealer stated they would try to find a loaner so I'll give them a day or two. If not resolved I'll call Ford. Thanks for the info.

 

[Logal727]

Ugh, so not only did the dealer not disclose (until I showed them) that a body shop painted the rear trim (due to a "scratch") they left me this gift on the front. The rear trim can be replaced, this will be another matter- dealing with the PPF place, body shop and DMV for new HOV stickers. I guess I can delete that front plate mount now, maybe. ? ? ?

This HVBJB is a gift that keeps on giving thanks to dealer service. Death by a thousand cuts.

Mach N Cheese did well to get through the dealer service in a short amount of time.

Have these people driven a car before?

 

[VegStang]

Into stationary objects sure.

I'm just ? at this point. Looks to me like, with the sensors etc, that most likely something else was used to strike my car. The body shop they used was moving it around at all hours of the night, 2 am, midnight, 4 am, parking it on the street a block away, etc. I think most likely they damaged the front, the dealer isn't sure on the rear.

But to not tell the customer before you have the trim painted, part of which had PPF they painted over?

?

Have these people driven a car before?

 

[agoldman]

This is just getting downright depressing..

 

[Addos]

Mr Farley is also not the customer experience director.

They list email addresses on that site that are clearly wrong. Must be nice to be a CEO of a company that doesn't have to receive angry emails from upset customers.

 

[Blusteed]

I'm sitting in the service waiting room right now. Update on my P AWD ER in process. I am apparently thier first ?. Insert Jeopardy theme here......

I had mine done this morning too. Dealer also did Software Update 2.8.2 (I have a Job 2 GTPE). Though they assured me they did both updates, only 2.8.2 is showing up as "Update Successful" in the App, and on the update screen in the car. Not seeing evidence of 22S41 recall update being done at all. Are you seeing confirmation of the 22S41 recall update on your App? Maybe something specific about this fix that doesn't reflect as a normal update?

 

[DevSecOps]

Haven't heard back from scoop, so guessing Mach n Cheese evaporated

there you are, assuming you made it back ok

He is currently in transit back to his house. So we shall get updates in a couple hours.

 

[Kamuelaflyer]

They list email addresses on that site that are clearly wrong. Must be nice to be a CEO of a company that doesn't have to receive angry emails from upset customers.

My suggestion was to write the Customer Experience Officers, not Mr. Farley. I know for a fact that at least one of those particular email addresses is correct. If you want to chat with Mr. Farley, tag him on Twitter.

 

[SoCalPony]

He is currently in transit back to his house. So we shall get updates in a couple hours.

Shouldn't that trip be live streamed on YouTube to the millions of people following this thread?

SCPony

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