Home Level 2 Charger Issues

[Shayne]

I am still on Power Update 1.6 and working fine since the original charging update back in April. Now I am worried to get the same issue once I get the newer power update.

Same here 1.6 with 12V also but I did have the paak update done as well. As you all working pretty well.

You have the option to go into the vehicle settings => updates and switching auto updates to off until you have more information and/or feel more comfortable updating.

Sponsored

 

[gtin]

I had the Paak update done at the dealer 2 weeks ago plus an unsuccessful 1.7.1 update that later show up at fordpass as unsuccessful also done at the dealer. After the update, neither my chargepoint or the ford charger can charge my car at level 2. Before the update, I never had any issues charging. 1.7.1 update was successful yesterday via OTA but it did not fixthe charging issue.

 

[@kWhpony]

I’m wondering if Ford forgot to include the patch in 1.7.1 which fixed the charging problem.

 

[tkompass]

I am in Chicago area. I can not charge with the 240v any longer. Have you figured anything out?

Did you just get the new power update? Mine stopped charging since this update.

 

[@kWhpony]

Still on 1.6.0…..just checked to be sure.

 

[tkompass]

Went to dealer to have the charging update reloaded and its charging again. Also had them do the PAAK recall. All is well for now.

 

[Edgardk]

Went to dealer to have the charging update reloaded and its charging again. Also had them do the PAAK recall. All is well for now.

Good for you. On Monday I got the 1.7.1 update and so far I have been able to charge at home.

 

[Moogly]

I am in Chicago area. I can not charge with the 240v any longer. Have you figured anything out?

Take it to the dealership, there is an update to handle the Chicago issue. @Brademcee may know more about it.

 

[Petey]

I don't mean to hijack the thread but I don't have my car yet and have a question -

I see people talking about taking the car to the dealer for an update. Won't the car do his on it's own at home when connected to WiFi? Are there certain cases where you are required to take it to the dealer for an update? OTA updates is supposed to be a selling feature - thanks!

 

[macchiaz-o]

I don't mean to hijack the thread but I don't have my car yet and have a question -

I see people talking about taking the car to the dealer for an update. Won't the car do his on it's own at home when connected to WiFi? Are there certain cases where you are required to take it to the dealer for an update? OTA updates is supposed to be a selling feature - thanks!

Oh, Petey. If only! ?‍

Ok we have had like five to seven OTA updates this year. BUT, Ford is still working out the kinks so most of them have been minor bug fixes, so far. Some of the modules are green lit, others are still in the works. So depending on which modules need fixes, we either have to get them addressed at a dealer, or wait indefinitely for an OTA.

 

[Mach-Lee]

I don't mean to hijack the thread but I don't have my car yet and have a question -

I see people talking about taking the car to the dealer for an update. Won't the car do his on it's own at home when connected to WiFi? Are there certain cases where you are required to take it to the dealer for an update? OTA updates is supposed to be a selling feature - thanks!

Oh boy, your newness on the forum is showing heavily! Basically OTA for modules is broken until further notice. Ford has been working on it all year and hasn't really made any significant progress. They found out it was a lot harder to make work than they thought. That means if you need any kind of update, you need to take it to the dealer. It will probably be a another year before your car will get useful OTA module updates.

 

[Carini]

Are you both in the Chicago area? There was an earlier issue with Chicago's electric utility. Maybe the new update brought back some old settings.

Some days mine works and others it doesn't.

 

[ktgeek]

Some days mine works and others it doesn't.

This past 24 hours is the first time since the original "make IL charge again" patch that I haven't been able to 240v charge at home. But I haven't gotten a software update in the past day or so that I'm aware of.

Maybe the wind broke comed again?

 

[BilLongua]

So I got an amber light on my mobile charger today. Is this going to be a thing? The car didn’t charge last night like it’s programmed to (from 12am to 6am). No issues or notices in the app, it just didn’t charge. I unplugged it from the wall & back in. Light is blue again. Plugged car in and it started charging (which I don’t want it to do immediately), so I went to the app to stop it and wait until midnight. It’s now waiting to charge. Hoping this doesn’t become a thing. Just got the car last week.

 

[Dylancch]

This has been discussed in several other threads, but you do need a neutral in a NEMA 14-50 outlet, even if the charger doesn't use it. If you hard wired the charger you don't need it, but the outlet does.

Correct I believe it uses the neutral as a reference

Sponsored