Battery Contactor Recall Software (22S41) Now Available at Dealers

[Deleted member 11730]

I just called my dealer to setup an appointment for the software upgrade. They said they do not have the fix yet. They apparently are also very anxious to get the fix as they have 5 MME's on the lot that are sold but they can't deliver them because they are awaiting the upgrade. The service person told me I need to wait for a letter in the mail from the Ford Recall department before calling them to make an appointment. He said I will not receive any notifications via FordPass. Not consistent with what I have read on this forum.

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[MacherAWD]

I just called my dealer to setup an appointment for the software upgrade. They said they do not have the fix yet. They apparently are also very anxious to get the fix as they have 5 MME's on the lot that are sold but they can't deliver them because they are awaiting the upgrade. The service person told me I need to wait for a letter in the mail from the Ford Recall department before calling them to make an appointment. He said I will not receive any notifications via FordPass. Not consistent with what I have read on this forum.

I just called my dealer, they ran my VIN, said yup we can do it, but they are about 10 days out for appointments, and I would have to leave the car for 1-2 days. Funny how the experience is different with who you call. Either way we are out of town all next week, so hopefully the OTA arrives before we need to make an appointment. Would have been nice to have this done as we are road tripping saturday, sunday, and monday, but I am not very concerned about issues in the interim.

 

[narmstrong79]

BUT ... What does the update do? Does it impact charging speed? Limited power output ? Impact efficiency (more battery cooling)? just cuz they fixed it fast doesn't mean we should praise their efforts yet.

Keeping my updates off for now.

 

[Secret Sauce]

I too would prefer that all the related info was in one place, but it's not. You didn't seem to know about some of the information that I saw in other threads, so I was trying to be helpful by pointing out that there was additional information elsewhere. It looks like you already know about those threads, so I'm very sorry for wasting your time. I may just stop trying to be helpful since it so often becomes confrontational for no apparent reason. It's just human nature, I guess.

No confrontation. I made a very specific suggestion for sharing current information here that would be helpful to people in my situation. This seemed like a better place to do it rather than in those older threads with thousands of posts going back months. Was this wrong?

Either way I intend to share here the answer I get from my dealership.

 

[Secret Sauce]

My 2022 Mach E arrived at dealership last Saturday. Talked to dealership today and they are going to install the update this afternoon. Picking it up this Friday.

Did you have to ask, or did they reach out to you? Would sure like to get it the car purchased this week but I'm trying to decide how much of a squeaky wheel I ought to be with my dealership. I know they have only a few cars on the stop-sale.

 

[Shayne]

First time I think a dealer is telling the truth. I’m sure they are working as fast as they can, but that’s a lot of Mach E’s to update

You think; almost 40 of them? May be it is the biggest MME lot in America. Maybe you just think it is your first time and it is not?

 

[dracisk]

We bought (and took delivery of) our 2022 Mach-E the day after the recall went out to dealers, which was a whole thing. The dealer ultimately loaned us a 2021 Mach-E and our Mach-E has been back with the dealer since 6/20. They called this morning and said our car is fixed and ready for us to take again. ?

 

[GoGoGadgetMachE]

Mr. Gadget, I need you to up your game... *

* You're doing great work here. I just think we deserve to see way more of it. ?

there have been recent hints that our friends at @Ford Motor Company would prefer I did less tbh... ??

I wonder if he calls out “Go-go Gadget Update” while using FDRS? ??

It would be "Go Go Gadget Ford Diagnostic and Repair System!". but that's quite a mouthful, if I'm being honest.

mind you, I'm way too chicken to mess with any of the FDRS stuff. that's what you folks are here for. ?

Just got this pop-up notification while I was in the middle of a Clash of Clans attack. Thanks a lot Ford and NHTSA. It's okay, I still won my attack.

App links for Android users:

Link 1

Link 2

thanks for the second link, and legit LOL at the first one.

 

[dtbaker61]

I will not be using DCFC as I only charge I at home. I may go WOT and may not but will just wait for the OTA as I am not concerned. A dark side of me wishes that my HVBJB would fail before the update. Then I would have both the new part and software fix.

I'm figuring if my driving habits haven't killed my contactors yet, I'll just keep driving until 'beefier hardware' is available as a general recall. In the meantime, I'm making sure my local dealership is ready to order replacement HVBJB, training, and has their battery lift ready.....

 

[Blue highway]

One step at a time. Ford probably wants to see GTs on the road with this fix to see if it works or not.

I'm happy to be out of recall jail... for now.

uh huh... or they would like to avoid spending $Millions

 

[RickMachE]

I just called my dealer to setup an appointment for the software upgrade. They said they do not have the fix yet. They apparently are also very anxious to get the fix as they have 5 MME's on the lot that are sold but they can't deliver them because they are awaiting the upgrade. The service person told me I need to wait for a letter in the mail from the Ford Recall department before calling them to make an appointment. He said I will not receive any notifications via FordPass. Not consistent with what I have read on this forum.

One of the problems with the use of the word "dealer" is that no one knows who that refers to. A receptionist answering the phone? A service writer? The Service Manager? The dealership GM?

Fact - the update is in the system, and dealerships have been notified. Letter has been posted on this forum.

Fact - you do NOT need to wait for a letter in the mail.

Fact - you will receive a notification in FordPass.

Fact - the person you talked to is not very knowledgeable.

 

[Neil4Real]

No confrontation. I made a very specific suggestion for sharing current information here that would be helpful to people in my situation. This seemed like a better place to do it rather than in those older threads with thousands of posts going back months. Was this wrong?

Either way I intend to share here the answer I get from my dealership.

My goodness, you just go on forever and fight with everyone. The amount of time you spend going back and forth, you'd have found your answer already.

 

[Neil4Real]

One of the problems with the use of the word "dealer" is that no one knows who that refers to. A receptionist answering the phone? A service writer? The Service Manager? The dealership GM?

Fact - the update is in the system, and dealerships have been notified. Letter has been posted on this forum.

Fact - you do NOT need to wait for a letter in the mail.

Fact - you will receive a notification in FordPass.

Fact - the person you talked to is not very knowledgeable.

I would assume dealers are probably going to try and put off customer cars until owners actually get letters so they can get all their new inventory taken care of. Since the dealer letter states to prioritize customer cars over unsold inventory, I assume they'll want to try and focus on unsold inventory while they can.

 

[Secret Sauce]

My goodness, you just go on forever and fight with everyone. The amount of time you spend going back and forth, you'd have found your answer already.

? I don't fight with anyone.

 

[Neil4Real]

? I don't fight with anyone.

I am now 100% confident you're a troll. I had my suspicions, but you've confirmed them. Thanks.

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