FordPass 3.25 released

cjk422

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hhhmmmm, that sounds like an incomplete FP update if FP is messed up. You might want to un-install FP, download and install fresh from AppStore?

If it is just the pull-down 'refresh' that is failing, that seems to be a bug in 3.25.0. Try getting in your car, turn car on, and THEN check to see if FP Vehicle tab updates range and battery % to match car.
Tried that, no luck. After a reinstall of the app, I just get the basic FordPass with the car; no additional info, no Manage EV tab under Vehicle. If I try to load the vehicle details on the website, it just spins...
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cjk422

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Chatted with FordPass support and got this:

I apologize about this inconvenience with your app not operating properly. Our engineers are aware of this issue and are working as quickly as possible to get this resolved. And you will be able to see your vehicle again along with all of its information.​
Is there anything else I may assist you with today?​

Seems it's an issue on Ford's end that they're aware of. I tried to get clarification that this was a server issue, and this is what I got:

Yes. I do apologize for the inconvenience. Ford is aware of this issue and we are currently working to get resolved for our valued Members​

So time will tell I guess...
 

macchiaz-o

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Chatted with FordPass support and got this:

I apologize about this inconvenience with your app not operating properly. Our engineers are aware of this issue and are working as quickly as possible to get this resolved. And you will be able to see your vehicle again along with all of its information.​
Is there anything else I may assist you with today?​

Seems it's an issue on Ford's end that they're aware of. I tried to get clarification that this was a server issue, and this is what I got:

Yes. I do apologize for the inconvenience. Ford is aware of this issue and we are currently working to get resolved for our valued Members​

So time will tell I guess...
Still... This is kinda scary. I used my fob today for the first time since early March, just as a precaution!
 

Shayne

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Chatted with FordPass support and got this:

I apologize about this inconvenience with your app not operating properly. Our engineers are aware of this issue and are working as quickly as possible to get this resolved. And you will be able to see your vehicle again along with all of its information.​
Is there anything else I may assist you with today?​

Seems it's an issue on Ford's end that they're aware of. I tried to get clarification that this was a server issue, and this is what I got:

Yes. I do apologize for the inconvenience. Ford is aware of this issue and we are currently working to get resolved for our valued Members​

So time will tell I guess...
That sounds like a form response to anyone that mentions the word fp or paak. About as comforting and informative as the notification stating we trashed your paak hope you did not loose your fob. Not even an enjoy your day?
 

Eraser

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Has anyone have this happen? The PAAK was deleted somehow by car or
FordPass app on its own. Now it is unable to add back.

Maybe have to reset and start over again but if this happens when you are out without fob, could be a major issue. It also deleted backup codes.
Man that is pretty scary :eek:. When I switched back to PaaK about a month ago I stopped brining the fob. Something like that would have many of us stranded. It wouldn't be a problem if PaaK was disabled but the door/backup start codes stilled worked. Killing both is a show stopper.
 

ChasingCoral

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Does the FordPass App show what version it is? Where?
In iOS, you can search for Ford Pass in the App Store, select it and read the details.
 

ChasingCoral

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Chatted with FordPass support and got this:

I apologize about this inconvenience with your app not operating properly. Our engineers are aware of this issue and are working as quickly as possible to get this resolved. And you will be able to see your vehicle again along with all of its information.​
Is there anything else I may assist you with today?​

Seems it's an issue on Ford's end that they're aware of. I tried to get clarification that this was a server issue, and this is what I got:

Yes. I do apologize for the inconvenience. Ford is aware of this issue and we are currently working to get resolved for our valued Members​

So time will tell I guess...
See this thread about back end issues at Ford:
https://www.macheforum.com/site/thr...an-be-activated-at-this-time.7488/post-201117
 

Tyldum

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After 2 weeks where I had to abandon PaaK (disable FordPass) due to excessive battery drain (25% an hour), I decided to try again yesterday...
And after a full day with FordPass and PaaK it has only consumed 0.1% of my total battery usage today!

This is still 3.25 (EU). Might be backend and app not being compatible earlier... But wireless Android Auto is no longer working...
 

Ford Motor Company

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Ok serious (enough) comment. Mine auto updated yesterday. What I noted difference wise for the Apple version is:

1. Battery drain is back big time. 2 hours and change of driving today and I went through about 65% of the battery.
2. PAAK went from working almost all the time to almost non-functional. Locked out of the car 3 times where I had to use the door code. With Bluetooth connected.
3. Software update status is incorrect. FordPass shows it as set to manual. It’s not, it’s automatic and has been since I got the car.
Good afternoon. Would you mind sending us a private message with your VIN? I would like to look into your software issue.
 

MachEUser

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Also this was just emailed:

Your Phone As A Key access for your 2021 Mustang Mach-E 2021 2021 Mustang Mach-E has been removed due to an account update or a vehicle-reset action. Drivers are no longer able to use this backup start passcode to enter or start the vehicle. A key fob is required to start this vehicle. Backup Start Passcodes are no longer valid.

If you own this vehicle and this notification is unrecognized or unexpected, please contact a FordGuide.
I called "Fordguide" and though it seemed like she knew the car and software/app well, she had to text an engineer through their internal system for any meaningful answers. Basically, I didn't get an answer as to why it happened. She mentioned they are having some backend server issues. I explained that while removing keys from the phone may happen, removing backup codes is problematic because it can leave you stranded. She said she would escalate for whatever that is worth. I was told it happened to several people that day.

This raises the issue that the cloud and server are needed for PAAK keys and backup codes. So any hacks or cloud server issues can leave you stranded if you solely rely on PAAK. It is not stored in the car as I expected once you set it up.

Removed vehicle from the app and entered it again by entering VIN. It allowed me to setup PAAK again and set up new codes. It hasn't deleted itself for over 2 days. Let's see. For now, I am carrying FOB just in case.
 

BMT1071

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I called "Fordguide" and though it seemed like she knew the car and software/app well, she had to text an engineer through their internal system for any meaningful answers. Basically, I didn't get an answer as to why it happened. She mentioned they are having some backend server issues. I explained that while removing keys from the phone may happen, removing backup codes is problematic because it can leave you stranded. She said she would escalate for whatever that is worth. I was told it happened to several people that day.

This raises the issue that the cloud and server are needed for PAAK keys and backup codes. So any hacks or cloud server issues can leave you stranded if you solely rely on PAAK. It is not stored in the car as I expected once you set it up.

Removed vehicle from the app and entered it again by entering VIN. It allowed me to setup PAAK again and set up new codes. It hasn't deleted itself for over 2 days. Let's see. For now, I am carrying FOB just in case.
Other users have posted that cloud connectivity is not required for PaaK. This server issue actively reset at least some user accounts, hence the backup code being deleted.
 

dtbaker61

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I called "Fordguide" and though it seemed like she knew the car and software/app well, she had to text an engineer through their internal system for any meaningful answers. Basically, I didn't get an answer as to why it happened. She mentioned they are having some backend server issues. I explained that while removing keys from the phone may happen, removing backup codes is problematic because it can leave you stranded. She said she would escalate for whatever that is worth. I was told it happened to several people that day.

This raises the issue that the cloud and server are needed for PAAK keys and backup codes. So any hacks or cloud server issues can leave you stranded if you solely rely on PAAK. It is not stored in the car as I expected once you set it up.

Removed vehicle from the app and entered it again by entering VIN. It allowed me to setup PAAK again and set up new codes. It hasn't deleted itself for over 2 days. Let's see. For now, I am carrying FOB just in case.
I would be shocked and amazed if the cloud was needed to USE BackupStartCode after it is set.; my bet is that the encrypted key /password sits in the MME local Sync4 memory once it has been set up... Once you have your PAAK enabled, and activated, and backupstartcode set, you should be good no matter what.

otherwise, you could not EVER use the code if you were not in wifi/cell range.

I know for a fact that it worked when I was in the mountains without cell or wifi because I tested what would happen if I used door code, and backup code, as if I lost my phone while hiking. ( I turned phone off, and left trailside a ways away from MME, used door code for entry, and backupstartcode to run....)
 
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