Mach-E Issues Compilation List (Wiki)

[Mockingbird]

• OPEN Incompatible with public Efacec 50kw chargers. UPDATE: Evergy and Efacec have acknowledged the problem and working on a solution. Evergy, the utility company for Kansas City and much of Kansas, owns many 50kW public charges in the KC Metro area. They are named “Evergy @Pricechop-086A”, “Evergy @Henhouse-087A” …. all the way up to “Evergy @ Prarefire-093A”. These chargers are manufactured by Efacec (see picture below) but are branded as ChargePoint and run ChargePoint interface software. Despite having CCS plugs, none of these chargers are compatible with the Mustang Mach E. I have tested several. My payment is validated through ChargePoint, but when I connect the plug I first get a couple of blue ring segments (my current percentage) quickly followed by all five ring segments flashing red. It makes no difference whether I initiate the charge through the ChargePoint app, FordPass app, manually at the station itself, or if I call ChargePoint customer service to remotely initiate. In all cases, the same charging fault occurs. I know that these chargers generally work for other cars, both according to PlugShare.com and during a recent attempt a Chevy Bolt pulled up next to me and actually demonstrated the charge. He saw I was having trouble, I pulled out of the space to let him show me how it works on his car, and it worked flawlessly on the Bolt. But these particular stations flat out don’t work with the MME. Plugshare.com confirms that no MMEs have been able to use these stations. Video of the issue is here: https://www.macheforum.com/site/threads/need-a-favor-from-a-mme-owner-in-the-kc-area….5788/

Ford has released an update to resolve this issue

TSB 21-2190 Illuminated Powertrain Malfunction (Wrench) Indicator With DTCs - HV Battery Not Charging At Level 3 DC Fast Charging Station/EVSE | Ford Mustang Mach-E Forum - MachEforum.com

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[Mirak]

Ford has released an update to resolve this issue

TSB 21-2190 Illuminated Powertrain Malfunction (Wrench) Indicator With DTCs - HV Battery Not Charging At Level 3 DC Fast Charging Station/EVSE | Ford Mustang Mach-E Forum - MachEforum.com

i don’t see any reference in that TSB to resolving the Efacec compatibility issue. Have you actually tested this? What is your basis for saying that this fixes the issue?

 

[dbsb3233]

i don’t see any reference in that TSB to resolving the Efacec compatibility issue. Have you actually tested this? What is your basis for saying that this fixes the issue?

Yep, there's just that one guy in that thread that said they did the update themselves (?!?) and it appeared to fix the Efacec issue? But even that was a bit unclear how it was worked. It was all a little cryptic and unusual.

We need more info on this.

 

[Mirak]

This thread has not been updated in months, and it probably needs a significant overhaul. Here are updates re issues I have personally experienced (linking to the most relevant threads on each issue)....

Hardware Issues (the car is mechanically pretty awesome):

• Instrument Panel Cluster (IPC) Screen Buzz. My issue was mostly fixed several months ago with a replacement IPC. Read about that here. It still buzzes, but only about half as loudly.
• Bad CV Joints. This occurs when making sharp turns and sounds like gravel knocking in the wheel wells. Many forum members have experienced this. The fix is to replace the CV Joints (often dealers just replace the entire half-shaft assemblies).
• Rain Sensing Wipers Activate on Startup. Usually only occurs when parked outside for at least 30 minutes under full sunlight? The sensor appears to get tricked by sun or heat on the windshield. This is a very infrequent problem, but the only known solution is to keep the wipers set to Off.

Software Issues (lotta bugs, but Ford is making improvement):

• Alarm Interior Motion Sensors Won't Stay Off: This may be just poor design (engineer says it is not currently intended or possible to toggle these sensors off permanently - it has to be done each time) but others report that even turning them off each time doesn't work. The only known 100% fix is tape over the sensors.
• Profile Always Switches to Guest Upon Remote Start: Not sure if this is a bug or a dumb design feature, but there's no reason it should do that.
• Phone As A Key (PAAK): This topic needs its own issues thread. Basically boils down to four main problems (plus a fifth below): (1) car not unlocking on approach, (2) car needing a backup passcode to start, (3) car giving a "No Key Detected" message while driving, and (4) the "Restart Now or Key is Needed" message. All these things appear to be closely correlated, but not always. But recently it might be getting better?
• The Dreaded Double Honk (PAAK-related): Tough to pinpoint every circumstance the double honk happens, but it appears to be PAAK-related and it is not working as intended. The double honk is supposed to warn you when you have the left car On and walked away with the key, but it frequently DHs at me when I leave the car On with the PAAK on the charging pad, and get in or out of the car to make a quick trip back into the house, etc. Is the problem getting less frequent now as PAAK improves?
• FordPass "12v Battery Fault" notification: This has only happened once to me, but very recently. Probably a reporting bug as opposed to a battery problem?
• Changing Beep Tone: Funny little bug. Doesn't appear to have any material impact.
• One Pedal Driving Fault: Much more serious bug, but this has not happened to me in about 6mos. Fixed?
• Navigating to Nowhere Bug: Ford Nav would set a mystery destination causing the miles-to-destination checkered flag symbol to pop up on the IPC. The miles-to-destination (usually 3-7 miles) would not change no matter which direction you drove. Only way to fix was to enter a new destination into nav and then clear it. This has not occurred to me in over 6mos. Hopefully fixed now? UPDATE: Nope, it’s still there. Happened to me on 2/22/22 - first time in a loooong time. Still happening to others, too.
• Radio Presets Occasionally Vanish: I don't use the radio enough to know if this is still an issue. Can anyone verify?
• ___ Door(s) Not Unlocking On Approach (another door has to be opened first): This hasn't happened to me in over 6mos. It appears that one update or another has finally fixed this issue?
• Older Efacec 50kW charger compatibility issue: One guy reports that this has been fixed with an update. This has not been confirmed.
• FordPass: This topic needs its own issues thread. A lot of people have issues with various features but the basic functionality works for me - I just find the app clunky and very poorly organized.

Pinging @Ford Motor Company....

 

[Malfy34]

This thread has not been updated in months, and it probably needs a significant overhaul. Here are updates re issues I have personally experienced (linking to the most relevant threads on each issue)....

Hardware Issues (the car is mechanically pretty awesome):

• Instrument Panel Cluster (IPC) Screen Buzz. My issue was mostly fixed several months ago with a replacement IPC. Read about that here. It still buzzes, but only about half as loudly.
• Bad CV Joints. This occurs when making sharp turns and sounds like gravel knocking in the wheel wells. Many forum members have experienced this. The fix is to replace the CV Joints (often dealers just replace the entire half-shaft assemblies).
• Rain Sensing Wipers Activate on Startup. Usually only occurs when parked outside for at least 30 minutes under full sunlight? The sensor appears to get tricked by sun or heat on the windshield. This is a very infrequent problem, but the only known solution is to keep the wipers set to Off.

Software Issues (lotta bugs, but Ford is making improvement):

• Alarm Interior Motion Sensors Won't Stay Off: This may be just poor design (engineer says it is not currently intended or possible to toggle these sensors off permanently - it has to be done each time) but others report that even turning them off each time doesn't work. The only known 100% fix is tape over the sensors.
• Profile Always Switches to Guest Upon Remote Start: Not sure if this is a bug or a dumb design feature, but there's no reason it should do that.
• Phone As A Key (PAAK): This topic needs its own issues thread. Basically boils down to four main problems (plus a fifth below): (1) car not unlocking on approach, (2) car needing a backup passcode to start, (3) car giving a "No Key Detected" message while driving, and (4) the "Restart Now or Key is Needed" message. All these things appear to be closely correlated, but not always. But recently it might be getting better?
• The Dreaded Double Honk (PAAK-related): Tough to pinpoint every circumstance the double honk happens, but it appears to be PAAK-related and it is not working as intended. The double honk is supposed to warn you when you have the left car On and walked away with the key, but it frequently DHs at me when I leave the car On with the PAAK on the charging pad, and get in or out of the car to make a quick trip back into the house, etc. Is the problem getting less frequent now as PAAK improves?
• FordPass "12v Battery Fault" notification: This has only happened once to me, but very recently. Probably a reporting bug as opposed to a battery problem?
• Changing Beep Tone: Funny little bug. Doesn't appear to have any material impact.
• One Pedal Driving Fault: Much more serious bug, but this has not happened to me in about 6mos. Fixed?
• Navigating to Nowhere Bug: Ford Nav would set a mystery destination causing the miles-to-destination checkered flag symbol to pop up on the IPC. The miles-to-destination (usually 3-7 miles) would not change no matter which direction you drove. Only way to fix was to enter a new destination into nav and then clear it. This has not occurred to me in over 6mos. Hopefully fixed now? UPDATE: Nope, it’s still there. Happened to me on 2/22/22 - first time in a loooong time. Still happening to others, too.
• Radio Presets Occasionally Vanish: I don't use the radio enough to know if this is still an issue. Can anyone verify?
• ___ Door(s) Not Unlocking On Approach (another door has to be opened first): This hasn't happened to me in over 6mos. It appears that one update or another has finally fixed this issue?
• Older Efacec 50kW charger compatibility issue: One guy reports that this has been fixed with an update. This has not been confirmed.
• FordPass: This topic needs its own issues thread. A lot of people have issues with various features but the basic functionality works for me - I just find the app clunky and very poorly organized.

Pinging @Ford Motor Company....

 

[Malfy34]

What he said ^^^^

Ive experienced most of the above.

Add to the list that it takes three leg swipes for the hands free trunk to open or it doesn’t work at all.

 

[Green Machine]

Last Updated: September 8, 2021

Hi,

With most of the orders being fulfilled and getting actual reviews from drivers, Could you all post the existing issues here so that it will be very beneficial to future owners who are taking deliveries soon.

Note #1: see also Missing Promised Features/Software Bugs and https://www.macheforum.com/site/threads/wish-list-for-ota-changes-enhancements.4402/ both of which which are more about future improvements and expected features (yes there are two threads), vs. things believed to be broken with possible fixes coming.​

​

Note #2: see also Issues Feedback Poll where you can submit your feedback on issues. The results can be seen in these charts.​

Sync 4a, audio, and navigation

• Wifi connection issues- seems to be very limited in scope and tied to specific home network details, perhaps specific to Ubiquiti hardware
  • dnsmasq incompatibility for some reason?
  • Hidden SSID may not work well; fix is likely to not do this bad thing
• Touch Screen went BLACK! - Sync 4a responsiveness issue resolved through soft reset (explained in first post)
• Blue bar in small display on nav screen - may be a glitch, may be a feature we don't understand yet; looks like it might be a lane change warning?
• No sound from audio system- Radio, car play, Bluetooth audio, nothing works
  • One option is reset Sync 4A
  • Another option is fuse #22 (amplifier) / unplugging the fuse and plugging it back in
• Infotainment not allowing for Nav to start, can't exit it - Can not load app, just spins (waves) Picture below - will update when car starts again after sitting for a while.
• Rear view camera delay setting doesn't work and switches itself off - no confirmation yet, might be limited?
• Projection (CarPlay/Android Auto) Issue after Bluetooth call handoff when entering car
• Radio preset rows reset to 3 - known issue being worked on

Connected services, FordPass, and PaaK

• Phone As Key issues- inconsistent reliability in PaaK; possible fix available: SSM 49730
  • Android activation issue workaround and reliably working suggestion both here: Workaround Solution -- Phone as a Key (PaaK) setup not available in FordPass on Android
  • Bluetooth pairing not necessarily obvious
• Cannot activate Connected Services including FordPass - unclear if this is a timing thing right now (might be a multiple day delay from delivery to activation)
  • There is a known bug apparently some are hitting that should be deployed very soon around address storage: Connected Services Bug for Ford Pass Charging Network Trial Activation
  • Unable to sign up for FordPass Charging Network? One fix
• FordPass sucks because <whatever>. There's a lot of complaint threads about this - just search for "FordPass".

Drivetrain and driving experience

• Dead Battery / Will Not Drive
  • Field Service Action No. 21B02 - Software Calibration Update (updated at least once by Ford)
  • Deep Sleep mode - 12v battery dead!!??? / Dead Low Voltage Battery (LVB) / Powertrain Malfunction/Reduced Power' followed by the 'Service Vehicle Soon' alert / MME STRANDS ME IN A BLIZZARD!!- unclear if one or two issues here; software updates currently being tested by Ford and specific forum members that is appearing to be reliable
  • Unknown Service Soon Errors messages - PowerTrain message in FordPass App, Red RING on charge port, "Service Vehicle Soon on dash". Dealer is replacing part # LJ9Z-14G490-A DCFC module
  • “Electrical system drain” message in FordPass app
• GOM (range "guess-o-meter") seems pessimistic - believed to be "by design" somewhat; also impacted by pre-delivery if not reset on delivery
• One-pedal fault
• Seats not returning to driving position - seems to be the car not recognizing the individual user through PaaK
• Car User Profile not keeping radio preferences? - unclear if this is a PaaK issue at this time or independent
• Automatic Profile from Drivers Seat (not working) - unclear if this is a PaaK issue at this time or independent

Charging-related

• Error may appear during DCFC
• Ford Connected Charge Station Stop Sell Order - may be related to Ford Connected Charge Station Error Message: The charge station has experienced a non-recoverable fault ?
• Charging Curve - not seeing expected 150 kW; appears Ford is meeting claimed 10%-80% time in appropriate charging conditions, so this is a bit unclear
• Charger payment / plug and play - unreliable. Unclear at this time if this is Ford, charging providers, or both
• L2 Home Charger Issues Issues with 240V charging with Ford Mobile Charger and any L2 EVSE that is plugged into the 240V outlet. MME will not charge on 240V plug while my Tesla Model 3 charges fine. (note Tesla chargers apparently don't require code compliance)
• Some 2021 Mustang Mach-E vehicles built on or before 11.08.2021 (build code MG) may exhibit a strong fan noise whilst charging in level 3. Noise occurs when charging current is approximately 10.5 kW or above.
• Charging Schedule (not working, issues with locations, very limited options) Ford working on it, confirmed by @Shayne Edit June 26, 2021: Fixed June 24, 2021. SOBDMC module replaced schedule being honored.
• . When plugging in EVSE, schedule is not respected, charges to 100%
  • Why can't we set a delay charge time?

Physical construction

• Buzzing / whining noise from dashboard
• EZ-Pass transponder interference? Toll transponder issue common to many modern cars due to windshield design; typical "fix" of proper windshield placement works here as well apparently
• Wind noise from panoramic roof - might be an assembly issue; details still being collected.
• Rear trunk black shade - Often comes loose, clips do not hold the shade in place. Pictures in the thread.
• Door Not Closing - Piece that pushes door open randomly pops out, or remains extended. May be limited to one vehicle.
• Wheel well panel gap
• Frunk does not close easily or work according to the manual. Must push down hard to close.
• Panoramic roof came cracked due to stress the dealer said
  • This was discovered 2 days after taking possession of the vehicle
  • Ford ordered and replaced the roof at no cost to me but still was frustrating

Other issues

• Garage door opener (HomeLink) concerns - not necessarily Mach-E specific?
  • Garage Door Opener is NOT Working!
  • Garage door opener keeps losing programming
  • see also: the compatibility list at HomeLink
• No A/C cooling. Heat works fine. Back into the shop on pick-up day. (one-off)
• Puddle lamps not behaving as expected (although may be matching documentation)
• No rear seat ambient lighting

That all sucks, I have a late build 2021, and have had not one single issue, I sure hope they can make it right for you. The car is awesome,

 

[ldtrebe]

What he said ^^^^

Ive experienced most of the above.

Add to the list that it takes three leg swipes for the hands free trunk to open or it doesn’t work at all.

I had trouble at first too. I tried the swipe as seen in some Ford videos. Honestly, this video helped me. More of a quick kick. Once I got it I have no trouble every time. Must have fob in hand.

 

[dbsb3233]

I had trouble at first too. I tried the swipe as seen in some Ford videos. Honestly, this video helped me. More of a quick kick. Once I got it I have no trouble every time. Must have fob in hand.

I'm fairly convinced that the liftgate kick inconsistencies (which also sometimes applies to the doors too) is not a kick issue at all, but rather a fob signal issue. The fob sensors on this car seems to be very picky and spotty. (I suspect the PAAK sensors have the same problem).

I use the fob, not PAAK. The liftgate kick works consistently for me if I'm standing in the right spot to use it. I usually have my fob in my right front pocket, and I usually kick below the left edge of the license plate. That means the fob is nearly dead center of the rear of the vehicle.

On a recent trip, I had to move my keys/fob to my left pocket (the interference kept erasing my room key that I kept in that pocket). Went to open the liftgate multiple times, and nothing. I was like "WTH, this has been working perfectly for months". Then I remembered I had the fob in my left pocket instead, which meant it was near the left taillight while kicking. So I moved over to the right and kicked - success. It all came down to the positioning of the fob. It didn't get a good signal if the fob was pocket-height near a back corner, but rear center works.

I experience the same thing with the driver door. If I'm standing angled outward trying to open the driver door (fob on the outside hip aimed just opposite the receiver by the driver door hinges), my body blocks the signal and the door button won't open. So I just rotate my body a little to give it a more clear shot to the sensor and it works fine.

 

[Nikos]

Constant louvers motors racheting during charging L2 operations. They continuously moving from open to close positions.
Anyone has noticed or experienced the same issue with their Mach E.???

 

[GuliblGuy]

I was getting high voltage battery warnings/powertrain malfunction, and the dealer reflashed the OBCC module under TSB 22-2264. I can't find any info on this TSB, does anyone have any info for what it is?

 

[TedsMach-E]

My mirrors are not folding in when I lock the car, despite having this setting turned ON in the car settings. I've turned it off and on multiple times, and it's just not working.

 

[doogie63]

What about wind noise from outside mirrors? Where people have put tape to stop the noise. Or added weather strip to fill the gap making the noise.

 

[jmatero]

PAAK. There. I said it.

 

[Nikos]

Constant louvers motors racheting during charging L2 operations. They continuously moving from open to close positions.
Anyone has noticed or experienced the same issue with their Mach E.???

The dealership diagnosed the issue. Malfunctioning sensor and a motor with broken plastic gear. Three days for the parts to arrive. Is been working fine since May of last year.

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